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Grand Hotel Kronenhof

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Exterior
Indoor spa tub
Indoor pool, open 7:00 AM to 8:00 PM, pool loungers
Indoor pool, open 7:00 AM to 8:00 PM, pool loungers
Junior Suite (Grand Deluxe) | Living area | Flat-screen TV, DVD player

Overview of Grand Hotel Kronenhof

VIP Access

Grand Hotel Kronenhof

5.0 star property
Luxury Pontresina hotel with full-service spa, connected to the convention centre

9.4/10 Exceptional

92 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Via Maistra 130, Pontresina, GR, CH-7504
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free children's club
  • Free ski shuttle
  • Free train station pick-up
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Supervised childcare
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Room options

About this area

Getting around

  • Lugano (LUG-Agno) - 150 min drive
  • Celerina/Schlarigna Staz Station - 5 min drive
  • Celerina/Schlarigna Station - 9 min drive
  • Pontresina Station - 11 min walk
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Area shuttle
  • Free ski shuttle

Restaurants

  • Gianottis - 2 min walk
  • Nostra Pizzeria - 8 min walk
  • Gondolezza - 11 min walk
  • Bo's Co - 5 min drive
  • Restorant Uondas - 6 min drive

About this property

Grand Hotel Kronenhof

Grand Hotel Kronenhof features ice skating and a free ski shuttle. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or hydrotherapy, and international cuisine is served at Grand Restaurant, which is open for breakfast and dinner. Other highlights at this luxurious hotel include an indoor pool, a free kid's club and a bar/lounge. Ski passes and storage are also available. Fellow travellers say good things about the convenient parking and pool.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 AM
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a strict dress code in the restaurant.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Supervised childcare
  • Free children's club

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (CHF 33 per night; includes in/out privileges)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Free train station pickup

Off-site

  • Free ski shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Bowling alley
  • Playground
  • Supervised childcare
  • Children's menu

What to do

  • Golf privileges
  • Pilates classes
  • Yoga classes
  • Bowling alley
  • Ice skating
  • Pool table
  • Access to nearby indoor pool
  • Access to nearby health club
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Wildlife viewing nearby
  • Parasailing nearby
  • Windsurfing nearby

Working away

  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Piano
  • Health club
  • 9 holes of golf
  • An indoor pool
  • Art gallery on site
  • Designer shops on site
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Languages

  • English
  • French
  • German
  • Italian

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Kronenhof Spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Grand Restaurant – This restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurant Kronenstübli – This restaurant specialises in international cuisine and only serves dinner. Open selected days.
Le Pavillon – Overlooking the garden, this restaurant specialises in regional cuisine and serves lunch and light fare. Open daily.
Kronenhof Bar – Overlooking the garden, this bar serves lunch, dinner and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, CHF 4.15 per person, per night. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of CHF 800 per vehicle (one way)

Renovations and closures

The property is closed between 3 April and 22 June.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 190.0 per day

Pets

  • Pets are allowed for an extra charge of CHF 45 per pet, per night

Parking

  • Valet parking costs CHF 33 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards. Cash is not accepted.

Also known as

Grand Hotel Kronenhof Pontresina
Grand Hotel Kronenhof
Grand Kronenhof Pontresina
Grand Kronenhof
Grand Hotel Pontresina
Grand Hotel Kronenhof Hotel
Grand Hotel Kronenhof Pontresina
Grand Hotel Kronenhof Hotel Pontresina

Frequently asked questions

Is Grand Hotel Kronenhof currently open?
The property is closed between 3 April and 22 June.
How much does it cost to stay at Grand Hotel Kronenhof?
As of 8 December 2022, prices found for a 1-night stay for 2 adults at Grand Hotel Kronenhof on 11 December 2022 start from €561, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Grand Hotel Kronenhof offer free cancellation for a full refund?
Yes, Grand Hotel Kronenhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Kronenhof?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Kronenhof?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Grand Hotel Kronenhof?
Yes, pets are welcome. There's a charge of CHF 45 per pet, per night. Food and water bowls are available.
Is parking offered on site at Grand Hotel Kronenhof?
Yes. Valet parking costs CHF 33 per night. Electric car charging is available.
Is an airport shuttle service offered by Grand Hotel Kronenhof?
Yes, an airport shuttle is available. The charge is CHF 800 per vehicle one way.
What are the check-in and check-out times at Grand Hotel Kronenhof?
You can check in from 3:00 PM - 11:30 AM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Grand Hotel Kronenhof?
No, this hotel doesn't have a casino, but Casino St. Moritz (9-min drive) is nearby.
What is there to do at Grand Hotel Kronenhof and nearby?
Have fun with on-site winter activities such as ice skating. Additional recreation on-site includes bowling, pilates and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Kronenhof also has an indoor pool, a sauna and a steam room, as well as an arcade, a garden and access to a nearby health club.
Are there restaurants at or near Grand Hotel Kronenhof?
Yes, Grand Restaurant offers international cuisine and garden views. Nearby restaurants include Nostra Pizzeria (8-min walk), Gondolezza (11-min walk) and Hotel Restorant Lej da Staz (2.1 mi).
What's the area around Grand Hotel Kronenhof like?
Grand Hotel Kronenhof is located by the river, a short 6-minute walk from Engadin and 5 minutes' walk from Bellavita Pool and Spa.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Udai, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good property, with excellent rooms, facilities, food/drinks and service. We appreciated being picked up from Pontresina train station at our arrival and we were positively impressed by the quality of the room and the restaurants. The gourmet restaurant features a Rouen duck which is worth trying…the bar is also top notch, with an excellent choice of cocktails and a British tea-time package, all accompanied with piano music. Also the SPA struck us as clean, comfortable and with a great view on the mountains. This is the best option while staying In Pontresina. We definitely recommend.
Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beyond
When I was booking this hotel I didn’t look into too much just know it’s the best at the Pontresina where we will hike. after check in ,it’s not only surprised us but amazed. this hotel should be benchmark for all FIVE star hotels. when we book the halfboard we didn’t expect fine dinning , the staff are extremely professional, the restaurant is as beautiful as wedding setup. the room is not only comfortable but beyond , there is even walk-in wardrobe! How good is that during traveling. We definitely enjoyed spa ,big windows with natural view . Special thank to concierge department Angel Blanco ( hope I am spelling it right ) for his warm welcome at the train station and guidance for hiking tip. Also the spa / swimming pool staff ( girl with short hair ) . Overall, this is not only accommodation during long trip but our unforgettable experience as well. It’s a place you definitely desire to come back.
SHANSHAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

very clean and quiet excellent food polite and efficient staff excellent wellness facilities
Colleen, 4-night trip
Verified Expedia guest review

8/10 Very good

The Kronenhof is a magical place. It’s truly a magnificent Belle Epoque Hotel in the Mountains. Restored to perfection and beautifully decorated. We really enjoyed our time in Pontresina and the Kronenhof. From the elegant dining to the beautiful Spa. We will definitely come back to this place. Surprise Management / Special Occasions: We were celebrating our 30th Birthday in the hotel. Our father arranged the day before with the reception a Spa Treatment. It should have been a surprise. However, we were not informed by the staff about that gift. Our dad called us on our Birthday and asked us: « How we like the treatments that he chose for us? » Since we didn’t know anything about it, we were a bit confused and my dad became upset. Since he highlighted the importance to the Kronenhof Staff. I went during breakfast to the reception and tried to understand the situation. I received the answer: « You should contact the Spa ». Since I was in the middle of eating it was not an option. After a while the reception started to understand the situation and made the outmost to rearrange the appointments. Improvement Advice to Kronenhof: Since you have a lot of guets that celebrate anniversaries or birthdays in your hotel. I would personally suggest you to put more focus on that and when something goes wrong at least offer a glass of champagne or tea time. I honestly felt a bit stressed that morning. Rearranging my plans last minute.
2-night family trip
Verified Ebookers guest review

10/10 Exceptional

Exceptional couples stay
Very pleasant stay with all the luxury you can think of. Great was also that you get a free pass for all the cable cars in the region. The SPA area is nice and welcoming. We recommend the SPA treatment since we had great massages with Fatima.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very good

Old style impressive Hotel
An impressive hotel in a wonderul area. Great garden and modern, lage wellness area. The staff was very friendly. Unfortunately, we got a room that is in need of renovation. Apparently, there are renovated rooms - make sure you get one of these at reservation.
Lukas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Do not visit this property if you are not white/ Caucasian. The bar staff and the restaurant staff are not used to attending guests (of color) who can afford 700 dollar night stay in this property. We felt awful when most of the wait staff picked up ‘not so friendly’ tone when greeting us. The tone continued during the order taking process also. This experience bothered us a lot especially since this was supposed to be a getaway from our day to day work drama/ tension but instead we are carrying back this burden of having faced racism in Switzerland for the first time now. We are both well educated professional individuals and we treated all staff with respect like we always do. We were not expecting this at all. Just terrible!!! Thank god for google. Apparently Oprah had mentioned something about the Swiss racism she faced when she wanted to purchase a bag at an expensive store and the staff refused to show it to her not realizing it was Oprah they were being racist to. Go figure!! Wake up people!! Please look into other hotels and make sure you check the reviews if you are someone of color planning a stay in this property.
Sourav, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very good hotel. My husband and I enjoyed the hotel facilities very much. I definitively will recommend it to my friends.
2-night romance trip
Verified Expedia guest review