Pullman Zamzam Madina

Photo gallery for Pullman Zamzam Madina

Primary image
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Pullman Zamzam Madina

UNESCO Sustainable Travel Pledge

Pullman Zamzam Madina

5.0 star property
Luxury hotel with 4 restaurants, near Prophet's Mosque

8.2/10 Very good

838 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • 24/7 front desk
Map
Amr Bin Al Gmoh Street, Medina, 41499
Main amenities
  • Daily housekeeping
  • 4 restaurants
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Limo/town car service
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Lobby fireplace
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Medina City Center
  • Prophet's Mosque - 6 min walk
  • Al Haram - 1 min drive

Getting around

  • Medina (MED-Prince Mohammad Bin Abdulaziz) - 22 min drive
  • Madinah Station - 10 min drive

About this property

Pullman Zamzam Madina

5-star luxury hotel in the heart of Medina City Center
You can look forward to a coffee shop/cafe, dry cleaning/laundry services and a fireplace in the lobby at Pullman Zamzam Madina. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature international cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities, such as a snack bar/deli.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and limo/town car service
  • Luggage storage, smoke-free property and free newspapers
  • Express check-in, a reception hall and concierge services
  • Guest reviews give good marks for the helpful staff and location
Room features
All 835 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and laptop-compatible safes. Guest reviews highly rate the size rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • LED TVs with cable channels
  • Free tea bags/instant coffee, electric kettles and daily housekeeping

Languages

Arabic, English, Filipino, French, German, Hindi, Turkish, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 835 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 11:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Couples wishing to share a room must provide proof of marriage

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (SAR 72 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 4 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's menu

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Turkish
  • Urdu

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Horizon – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Reservations are required.
Al Mandara – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Al-Sukkaria – This café specialises in international cuisine.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of SAR 75 for adults and SAR 37.5 for children (approximately)
  • Early check-in can be arranged for an extra charge of SAR 200 (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 150.0 per night

Parking

  • Self-parking costs SAR 72 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Medina
Pullman Zamzam Madina Hotel Medina

Frequently asked questions

Does Pullman Zamzam Madina offer free cancellation for a full refund?
Yes, Pullman Zamzam Madina does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pullman Zamzam Madina?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pullman Zamzam Madina?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pullman Zamzam Madina?
Yes. Self-parking costs SAR 72 per day.
What are the check-in and check-out times at Pullman Zamzam Madina?
You can check in from 4:00 PM - 11:00 PM. There's a charge of SAR 200 for early check-in (subject to availability). Check-out time is 1:00 PM. Express check-in is available.
Are there restaurants at or near Pullman Zamzam Madina?
Yes, there are 4 on-site restaurants, featuring international cuisine. Nearby restaurants include Hardee's (11-min walk), Kudu (12-min walk) and Islamabad Restaurant (13-min walk).
What's the area around Pullman Zamzam Madina like?
Pullman Zamzam Madina is in Medina City Center, a short 3-minute walk from Al Haram and 6 minutes' walk from Prophet's Mosque. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

Summaya, 6-night trip
Verified Hotels.com guest review

6/10 Good

4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nasiha Tamkeen, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Irfan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Hotels.com guest review

6/10 Good

Could have been better!
It was a gift redeem night. The hotel is a bit far from the women”s door for praying at the prophet’s masjed, There a shuttle bus though every thirty minutes. The room was spacious but dull, no natural light in the daytime. The staff is friendly and helpful
Iman, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Syed, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good location Nice hotel Staff was helpful
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall experience was really good. People at reception were really friendly and welcoming. Boys did great work to maintain cleanliness during the stay. Suite was decent size and I would love to here again. Also location was you couod not ask for a better place. Literally right at the door step of Masjid Al Nawabi. My kids also love the experience
M A K, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

5-night family trip
Verified Hotels.com guest review