Alua Tenerife

Photo gallery for Alua Tenerife

Primary image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
In-room safe, desk, blackout curtains, free WiFi

Overview of Alua Tenerife

Alua Tenerife

4.0 star property
4-star hotel with outdoor pool, near Orotava Valley

7.2/10 Good

123 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Free children's club
  • Fitness centre
  • Sauna
  • Free use of bicycles
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • On the boardwalk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive
  • Tenerife (TFS-Tenerife South) - 72 min drive
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

About this property

Alua Tenerife

4-star family-friendly hotel by the sea, rejuvenated in 2021
Consider a stay at Alua Tenerife and take advantage of a poolside bar, a corner/local shop and a rooftop terrace. For some rest and relaxation, visit the sauna. The on-site buffet restaurant, Terra café, features international cuisine. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free bike hire, an area shuttle and an area shuttle
  • A table tennis table, a lift and a TV in the lobby
  • Wedding services, smoke-free property and a front desk safe
  • Guest reviews speak well of the pool
Room features
All guest rooms at Alua Tenerife have thoughtful touches, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guests reviews speak well of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • 40-inch Smart TVs with satellite channels
  • LED light bulbs, fridges and daily housekeeping

All-inclusive

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 422 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Free off-site parking within 82 ft
  • Street parking available

Transfers

  • Bus station shuttle*

Off-site

  • Area shuttle within 500 kilometers*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • Shopping
  • Ping pong
  • Beach nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Bike parking
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

All-inclusive

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms.

Dining

Terra café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kentia Pool Club – This poolside coffee shop serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Mare Nubium – This restaurant only serves dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June until 30 September.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Turquesa Playa Hotel
Gran Turquesa Playa Hotel
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

Does Alua Tenerife offer free cancellation for a full refund?
Yes, Alua Tenerife does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Alua Tenerife?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alua Tenerife?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Alua Tenerife?
Sorry, pets aren't allowed.
Is parking offered on site at Alua Tenerife?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Alua Tenerife?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Alua Tenerife?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (9-min drive) is nearby.
What is there to do at Alua Tenerife and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Alua Tenerife also has an arcade and a garden.
Are there restaurants at or near Alua Tenerife?
Yes, Terra café offers international cuisine and poolside dining. Nearby restaurants include Andana Beach Club (5-min walk), Terraza del Mar (6-min walk) and Dacil (7-min walk).
What's the area around Alua Tenerife like?
Alua Tenerife is located near Garden Beach, only a short 1-minute walk from Orotava Valley and 2 minutes' walk from O' Vesuvio 2.

Overall score and ratings

7.2

Good

7.7/10

Cleanliness

7.5/10

Staff & service

6.8/10

Amenities

6.7/10

Property conditions & facilities

2/10 Poor

Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Nicusor, 1-night family trip
Verified Hotels.com guest review

6/10 Good

not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
linda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
1-night family trip
Verified Expedia guest review

2/10 Poor

Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
7-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Ebookers guest review

10/10 Exceptional

Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.
Verified Hotels.com guest review

6/10 Good

Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
lana, 7-night trip
Verified Expedia guest review

8/10 Very good

Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.
Verified Hotels.com guest review

6/10 Good

Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.
Verified Wotif guest review