Hotel Ariel Silva

Wanting a private bathroom I was offered to pay almost double for an upgrade which I agreed to, so I was looking forward to our "Junior Suite", The hotel reception is in one place, the rooms are via Home Out in various locations of the citIy. Instructions were vague and it was hard to find the reception area, making us trek all over the place with our luggage over many bridges.Google maps was of no help as there are two streets with the same name The receptionist tells me because of my upgrade there is no safe for my belongings ( had been promised a safe), Only after several angry conversations between him and the cleaning staff it was revealed the receptionist was mistaken. The room was spacious and everything worked although we had to figure things out by ourselves - the weather turned cold and we didnt know how to turn on the heat etc. The beds are just pull out from couches, linen didnt feel fresh, under the beds was filthy , and the housekeeping left much to be desired, There were no housekeeping services or fresh towels, toilet paper etc the 3 days I was there. Promised fruit did not arrive. and when I wanted to check out the reception office was locked, If they can improve these things, they would do their business a boost.

all was good, good location good staff.thx😁😁😁😁

The washroom, which we had to share, was so small it was very difficult to change or dry off without touching the toilet, the sink, and the wall.

Very nice service. When. We had. A problem. We. Where immediately helped. Great. Service.

A long walk from reception, loud at night, no breakfast including, tourist tax higher than in other hotels...

Let me start by saying, this is not the worst hotel I’ve ever stayed at. I spend about half the month at different hotels for work, so I probably notice more than most. This hotel I can only assume has different properties around Venice. I’ll start with the good, for the price this hotel is okay. Considering everything around is twice the price. It’s clean, the floors are swept (unlike the two previous hotels we stayed in Italy) the tiles are new. There’s a 3ft fridge in the room so that’s helpful, the beds are clean, the linens are fresh and new, they even come with fresh towels daily. We left without realizing they would come change the towels, ie we left iPads, laptops, cash and other valuable items, nothing was taken. The water pressure was amazing, the bathrooms remodeled (keep in mind this is Europe, showers are smaller) and air conditioning was strong. The bad, the room/apartment we were assigned was a quarter mile from the “lobby/ check in desk”. Not exaggerating. Which is not unheard of just annoying since other places meet you at the apartment and do the intake there. The beams in the ceiling I understand were placed to create a rustic design. However, they are very very old, they almost look unstable the worst part is. These small black bugs fall from the ceiling because they’re in these beams they fall randomly, we slept under the sheets so they wouldn’t fall on us while we slept. It was very uncomfortable and disgusting. For $300/night I expected better

Very clean. Great location. A bit of a drag checking in at different location and dragging luggage across 4 bridges to get to room. Would highly recommend taking the boat shuttle. Only one stop but makes it so much easier. We are fit people and didn’t have much luggage. Still. It was a very hot day, uneven pavement and many people to maneuver around. Just take the boat if you have a day pass anyhow and make it easy on yourself :)

Nos gustó el trato, el cuarto y la cama muy grande, los desayunos y la situación del hotel. No nos gustó el baño compartido muy estrecho y el frío de la habitación (suelo de mármol). Es un cuarto muy muy ruidoso por tener un gran ventanal a la calle donde pasan transportistas y otras personas y por estar justo al lado de la zona de desayunos.

Nos sentimos engañados, les falta sinceridad para decirte que tus habitaciones estna a 2 Km. del local principal.

Net buiten de drukke straten maar alles op loopafstand. Gastvrijheid top !!