28 November 2022
A Real Disappointment
The best part of the Regency House Hotel is definitely the location. It is within walking distance of so many attractions especially the West End productions which is why I was in London. It was also a very clean hotel. Other than that, I found my stay there very disappointing and was a bit surprise of the the 8.0 score. The heat didn't' work in my room for the first few nights and the last few nights. I am not the type of person who complains in most situations but it was freezing. The front desk clerk was extremely rude about it, and I felt like I was bothering him. He did give me a small heater but with a lot of attitude. Also, you can definitely hear your neighbors. Unfortunately, on my last few days there I was under people who were extremely noisy and woke me up by 7:30 am each morning. Finally, I understood the rooms were going to be small but my shower I could barely fit in, and the condition of my room wasn't great. It definitely could use a make-over. I had a really amazing trip to London and plan on coming back in the next six months. My only real issue was this hotel.
Issac, 9-night trip
Verified Hotels.com guest review