2/10 Poor
3 December 2022
Their entire staff quit and instead of informing us, we arrived at the hotel for check in to find a note on the door stating that the hotel was closed. We had to re-book at the last minute, and despite being promised a refund by Expedia, I have yet to see the money given back to me. For an entire staff to quit an employer must be treating them truly terribly. I would not ever recommend endorsing this by giving Carat Hotels any money whatsoever. Find another place to stay that is not owned by this hotel group.
Amanda
Verified Expedia guest review