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Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium Room, Balcony, Pool View | View from room
View from room

Overview of Helios Mallorca Hotel & Apartments

VIP Access
UNESCO Sustainable Travel Pledge

Helios Mallorca Hotel & Apartments

3.0 star property
3-star hotel in Palma de Mallorca with outdoor pool and indoor pool

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna
  • Self parking
  • Pool bar
  • Spa services
  • Massage/treatment rooms
  • UNESCO Sustainable Property
  • Terrace
For families
  • Playground on site
  • Fridge
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Can Pastilla
  • El Arenal Beach - 8 min drive
  • Cathedral of Santa Maria of Palma - 20 min drive
  • Plaza Espana - 18 min drive
  • Cala Mayor Beach - 20 min drive
  • Port of Palma de Mallorca - 22 min drive
  • Palma Nova Beach - 27 min drive

Getting around

  • Palma de Mallorca (PMI) - 11 min drive
  • Palma de Mallorca Verge de Lluc Station - 9 min drive
  • Marratxi Pont d Inca Station - 9 min drive
  • Marratxi Poligon Station - 11 min drive

Restaurants

  • Bon Vent - 3 min walk
  • Dino - 4 min walk
  • Il Gamberetto di Palma - 5 min walk
  • Space - 5 min walk
  • L'Artista Pizzeria Napoletana - 8 min walk

About this property

Helios Mallorca Hotel & Apartments

A great choice for a stay in Palma de Mallorca, Helios Mallorca Hotel & Apartments is only 2.6 mi (4.2 km) from the airport. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials or reflexology. Other highlights include an indoor pool, an outdoor pool and a poolside bar. The overall value and overall property condition get great marks from fellow travellers.

Languages

Catalan, Dutch, English, French, German, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 10 per day)
  • Electric vehicle charging point on site
  • Free off-site parking nearby
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Playground

What to do

  • Bike tour information
  • Beach nearby
  • Bike rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike repair services
  • Bike cleaning
  • Bike storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Bike parking
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages

  • Catalan
  • Dutch
  • English
  • French
  • German
  • Polish
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 10 for adults and EUR 5 for children (approximately)
  • Late checkout can be arranged for an extra charge

Children & extra beds

  • Cots/infant beds are available for EUR 6.0 per night

Parking

  • Self-parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property uses wind, solar and geothermal energy.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Helios Playa de Palma
Helios Playa de Palma
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Does Helios Mallorca Hotel & Apartments offer free cancellation for a full refund?
Yes, Helios Mallorca Hotel & Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Helios Mallorca Hotel & Apartments?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Helios Mallorca Hotel & Apartments?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Helios Mallorca Hotel & Apartments?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Helios Mallorca Hotel & Apartments?
Yes. Self-parking costs EUR 10 per day. Electric car charging is available.
What are the check-in and check-out times at Helios Mallorca Hotel & Apartments?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-out are available.
Is there an on-site casino at Helios Mallorca Hotel & Apartments?
No, this hotel doesn't have a casino, but Mallorca Casino (21-min drive) is nearby.
What is there to do at Helios Mallorca Hotel & Apartments and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Helios Mallorca Hotel & Apartments also has a sauna and a garden.
Are there restaurants at or near Helios Mallorca Hotel & Apartments?
Yes, there's an on-site restaurant. Nearby restaurants include Dino (4-min walk), Il Gamberetto di Palma (5-min walk) and Space (5-min walk).
Does Helios Mallorca Hotel & Apartments have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Helios Mallorca Hotel & Apartments like?
Helios Mallorca Hotel & Apartments is located near Playa de Palma in Can Pastilla, a short 14-minute walk from San Antonio de la Playa Marina and 4 minutes' walk from Platja de Can Pastilla. Travellers give top marks for the hotel's prime location.

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Mr, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent.
June, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay!
This beautiful property is situated just less than 20 minutes from the airport with the airport bus (10 with a cab). The bus stop is about a 2 minute walk from the hotel and serves multiple buses going to the airport and Palma city centre (30 minutes). The hotel looked new and the lobby was beautiful and smelled nice. The lady working at the reception during the evening was very accommodating and pleasant. The room we got was 315 and it had a view of the pool and the beach (beautiful sunsets). Lots of restaurants nearby and small grocery shops but a lot were closed because it’s winter time which was also a perfect time for us because the sea was still warm to swim in and there were no crowds. Would recommend Helios to everyone!
Bernadeth Mari, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Natalie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quick break
Went here for few days to see Palma but the weather was fantastic so only went once which means we will return only thing that would be better is if it had tea making in the room
Caroline, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joanna, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel. Staff and facilities excellent. 10/10 to the cleaning staff who were spot on.
Anne-Marie, 7-night trip
Verified Hotels.com guest review

8/10 Very good

We really enjoyed our stay at Helios Hotel. The public areas are really nice, pool area very pleasant and grounds well kept. We stayed half board and the food was excellent. The food was varied, well presented and very tasty. The staff were all pleasant and helpful. Our room was basic but well appointed. We were non pool view but had a distant sea view from the 4th floor. The location, one block back from the beach was excellent. The pool area for loungers could be expanded as it wasn't big enough for everyone using a lounger. The shower in our room needed to be double length or have a door/curtain as a lot of water ended up on the bathroom floor. The shower mat was very small and i would have like more towels. The air conditioning was set to 19°C minimum. I like it colder when I'm baking hot from the beach but realise this an eco thing. Overall really enjoyed our stay and would definitely stay here again.
Tracey, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is totally amazing!!. Just had 10 wonderful days here and everything as perfect x
Sharon, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location and close to the beach. Found the staff very helpful and friendly! I would absolutely stay here again!!!
slavica, 6-night trip with friends
Verified Expedia guest review