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Ace Hotel New York

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Loft Suite One King Bed | Living area | LCD TV, pay-per-view films, MP3 docking station
LCD TV, pay-per-view films, MP3 docking station
Loft Suite One King Bed | 1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Overview of Ace Hotel New York

Ace Hotel New York

4.0 star property
4-star hotel with restaurant, near Empire State Building

8.4/10 Very good

1,005 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
20 West 29th Street, New York, NY, 10001
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • 2 coffee shops/cafes
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Conference space
For families
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Manhattan
  • 5th Avenue - 1 min walk
  • Empire State Building - 6 min walk
  • Madison Square Garden - 9 min walk
  • Broadway - 13 min walk
  • Bryant Park - 13 min walk
  • Times Square - 14 min walk
  • Grand Central Terminal - 19 min walk
  • Rockefeller Center - 20 min walk
  • New York University - 22 min walk
  • Washington Square Park - 23 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 8 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • LaGuardia Airport (LGA) - 30 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 36 min drive
  • John F. Kennedy International Airport (JFK) - 50 min drive
  • New York W 32nd St. Station - 4 min walk
  • New York 23rd St. Station - 8 min walk
  • Penn Station - 11 min walk
  • 28 St. Station (Broadway) - 2 min walk
  • 34 St. Station (Herald Square) - 6 min walk
  • 28 St. Station (Park Av. S) - 6 min walk

Restaurants

  • Sweetgreen - 2 min walk
  • Ben & Jack's Steakhouse - 2 min walk
  • Cafe 28 - 3 min walk
  • The Smith - 3 min walk
  • Pondicheri - 3 min walk

About this property

Ace Hotel New York

Located 1.3 mi (2 km) from the airport, Ace Hotel New York offers a great location, putting you within a short 10-minute walk of 5th Avenue and Empire State Building. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Koloman, which serves breakfast and dinner. This upmarket hotel is also within a 15-minute walk of Madison Square Garden and Broadway. Fellow travellers like that it's only a short walk to public transportation: 28 St. Station (Broadway) is steps away and 34 St. Station (Herald Square) is 6 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM until noon
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, 1 per room, up to 25 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 65.00 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 2 coffee shops
  • Restaurant
  • Bar/lounge

What to do

  • Shopping

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • MP3 docking station
  • LCD television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 40.16 per accommodation, per night. This fee does not apply to children under 1 year of age.

Optional extras

  • Breakfast costs between USD 10.00 and USD 50.00 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 51.64 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.00 per pet, per day

Parking

  • Self-parking costs USD 65.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Ace Hotel New York
Ace Hotel
Ace New York
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

Does Ace Hotel New York offer free cancellation for a full refund?
Yes, Ace Hotel New York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ace Hotel New York?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Ace Hotel New York?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 25.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Ace Hotel New York?
Yes. Self-parking costs USD 65.00 per day.
What are the check-in and check-out times at Ace Hotel New York?
You can check in from 3 PM - noon. Check-out time is noon. Express check-out and contactless check-out are available.
Is there an on-site casino at Ace Hotel New York?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at Ace Hotel New York and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Ace Hotel New York?
Yes, there's an on-site restaurant, Koloman. Nearby restaurants include Pondicheri (3-min walk), ilili (3-min walk) and Vin Sur Vingt (3-min walk).
What's the area around Ace Hotel New York like?
Ace Hotel New York is in Manhattan, a short 2-minute walk from 28 St. Station (Broadway) and 6 minutes' walk from Empire State Building. Travellers say that the area is walkable and good for shopping.

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

Good but lacking
It was a good stay. The staff was excellent and friendly. The room was a very good size especially for New York. The bathroom was big and clean. The only issues were the heat in the room didn’t work. We were very cold during the evening. The hot water took forever and water pressure, especially in the morning was low. I wouldn’t rate it a 4-star hotel, but more of a 3.5.
John, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

When it's all attitude and no substance.
The picture of the room was nowhere near any of the photos in the listing. See attached photo of the room. The room was dark with little to no space to unpack. Fridge was unplugged. Missing ceiling lighting fixtures. Skimpy on simple amenities. Johns with hookers on the corner on Saturday night and pot smoker hangout on the opposite corner. It's one thing to promote Ace as a hip joint with an edge. It's another when it's all attitude and a room with a bed.
Clement, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hip hotel in a great location!
Very cool hotel with a coffee shop, happening bar/lounge and dessert shop all within and/or connected. Friendly and helpful staff!
Susannah, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Mary, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Overpriced 2*s
Super mixed feelings about this stay. From the rude young girl at the front desk check in, no greeting, no info until I asked questions, and then just cut me off to find the elevators in the dim. Later on after I was downstairs waiting for a friend, she walked past me and gave me a dirty look. I've been a Hilton concierge, treating any guest the way she did is grounds for a write up. The room was okay, too much merch but nowhere to unpack and put my stuff. I had to clear the desk and use that. The fridge is full of expensive crap, nowhere to add the Pellegrino I brought. Big weird white crusty stain on the tartan blanket in full view, WTH is that, so I had to get that out of the way ASAP. Took a photo of that! Bed is comfy luckily. Bathroom again had nowhere to put stuff and the mirror is for tall people so I had to put on my face sitting on the bed using a hand mirror. COLD showers in a tub with a too long shower curtain I almost tripped on. There was toothpaste on the wall. Friday night we all came back after 1am from an event and the lights were out in the lobby! Saturday night it was a really LOUD DJ playing horrible music, nowhere quiet to sit and eat. The staff are pretty useless and don't seem interested in helping or interacting with anyone.
Harper, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Worst Hotel Ever
Worst hotel experience ever. Walked into a dirty room with finger/toe nail clippings and cat food kibble on the floor. There were nails sticking out the base boards where I assumed a cord was supposed to be. The shower had broken tile where I sliced open one of my toes. The room was incredibly small and dark compared to the hotels website pictures. We never had hot water in our shower which also was so small that the shower curtain would stick to you. We’ve stayed at cheaper places in the same area that were incredibly clean and pleasant despite the small size. Our room was 816 and considered a Medium King with Multiple City Views
Cord nail and plastic covering coming out of wall
Broken tile where I sliced toe
nicholas, 2-night trip
Verified Hotels.com guest review

6/10 Good

Chelsea, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Rooms in need of an update
Staff were friendly and professional. Room was surprisingly large for NYC, but it was in need of an update - it smelled like it used to be a smoking room, and the HVAC itself smelled old and musty. I don’t think I’d return unless the hotel undertook some renovations.
carolyn, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and staff
Perfect location for a quick tip into the city. Close to the subway, walkable to broadway and times square and (if adventurous) downtown. Place was clean, staff was kind and welcoming and the vibe was awesome.
2-night trip
Verified Hotels.com guest review