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Holiday Inn Indianapolis Downtown, Indianapolis

3 stars3 stars
515 S West StIndianapolisIN46225United States of America
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Good3.8 / 5
Location
Great location
Service
Fantastic service
Value for money
Fairly good value for money
Cleanliness
Could use a good cleaning
704See all 704 Hotels.com reviews
From 272 reviewsTripAdvisor Traveller Rating

Holiday Inn Indianapolis Downtown, Indianapolis

from €106
  • Suite, Non Smoking
  • Room, Accessible (Hearing)
  • Room, Accessible (Roll-In Shower)
  • Room, Accessible, Bathtub (Mobility)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Accessible (Hearing)
  • Suite, 1 King Bed with Sofa bed, Non Smoking
  • Room, 1 King Bed, Accessible (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Bathtub (Mobility)
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Self parking *

Offsite

  • Area shuttle within 5 mi *

Other information

  • Smoke-free property

Also known as

  • Holiday Inn Indianapolis Downtown Hotel
  • Comfort Suites City Centre Hotel
  • Comfort Suites City Centre Hotel Indianapolis
  • Comfort Suites City Centre Indianapolis

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs USD 20 per night

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Bicycle rentals nearby
Working away
  • Business center
  • Conference space size (feet) - 1173
  • Conference space size (meters) - 109
  • One meeting room
  • Computer station
Services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Holiday Inn Indianapolis Downtown, Indianapolis’s small print

Also known as

  • Holiday Inn Indianapolis Downtown Hotel
  • Comfort Suites City Centre Hotel
  • Comfort Suites City Centre Hotel Indianapolis
  • Comfort Suites City Centre Indianapolis

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs USD 20 per night

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 704 reviews

Holiday Inn Indianapolis Downtown, Indianapolis
Fair2.0 / 5
Under construction
Apparently booking off hotel.com was an issue in their computer system. It took a good half hour to check in. The lady had to call her manager to get it taken care of. Eventually she just sent us to our room, which was terrible. I have never asked for another room at a hotel but we did this time! Once they switched our room our stay got better. They are currently doing renovations. I can see at one time this was probably a really nice hotel, and hopefully it will be again soon. Don't forget to ask for your breakfast voucher if you bought it! Everyone was nice, hot tub was hot, but had kids in it, and our second room was decent. Still not quite worth what we paid, but I won't completely rule it out in the future.
1 night romance trip
Holiday Inn Indianapolis Downtown, Indianapolis
Excellent4.0 / 5
Expected more
The stay was good however the room left a lot to be desired. The curtains were screwed open. There was a privacy shade that was in place but that didn't keep any of the light out. The heater/AC was also very loud. Between the light shining in the room and the loud AC unit it made for a very rough sleep the night before I was to run the Indi Mini Marathon. The staff was very nice and helpful but the main reason I am at the hotel is for a good night sleep. I don't understand why the curtains would need to be screwed open.
1 night trip
Holiday Inn Indianapolis Downtown, Indianapolis
Outstanding5.0 / 5
Great stay
It was an overnight stay, check in was easy everything was clear. We happened to get a 6th floor brand new refurbished room. New everything. Very easy walk to the stadium. No complaints at all.
1 night family trip
Holiday Inn Indianapolis Downtown, Indianapolis
Fair2.0 / 5
disapointed in a holiday inn
1st room key given, went to the room it was occupied. next room key it was ok but no wash cloths, called desk left message about it ( never got them ) Hair dryer was gross, bed had to be remade, labels were at the head of bed.. comon areas nice, heath n fitness good shape. pool and hot tub well kept. surprise charge of $20 to park.
1 night romance trip
Holiday Inn Indianapolis Downtown, Indianapolis
Poor1.0 / 5
Dirty Room, Overcharged, and Poor customer service
Very disappointed with my stay. When I arrived to my room I was very shocked at the state of my room. There were swipes of paint on the walls. It looked like someone had took 5 swipes with a paint brush and then left. There was also a huge spot of only god knows what on the carpet. It was the size of a basketball. Also there was nothing on the website stating that there was no parking available at this location unless you wanted to use their parking garage in which the charge you between 20 and 25 dollars a night. Lastly the front counter staff was very poorly trained. I was extremely mad when I noticed that someone had charged my card from the hotel an additional $88. Later in the evening I received a note explaining to me that I needed to see the front desk staff before I left. When I went to the front desk they had no idea why I was asked to come to the front desk. At this point I had another charge to my room for an additional $88. Now they have wrongly charged me approximately $177. Of course the woman working the front counter couldn't resolve the issue, and when I asked to speak to a manger her response was "the managers don't work on the weekend." The woman at the front desk assured me I would here from her general manager who would resolve the issue. Still haven't had the issue resolved and still have not received a phone call with an apology.
1 night family trip

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Holiday Inn Indianapolis Downtown, Indianapolis

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