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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Privilege Aluxes Isla Mujeres Hotel

4.5-star4.5 stars
Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO, 77400, Mexico

4.5-star beachfront resort with spa, near Norte Beach
  • Free buffet breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • I visited this resort October 4-7, 2019. I honestly don’t have many positive things to…Apr 23, 2020
  • We loved this place. Already booked our second trip.Apr 12, 2020

Privilege Aluxes Isla Mujeres Hotel

from €137
  • Standard Room, 1 King Bed Adults Only
  • Suite Deluxe
  • Suite Premium
  • Superior Room, 1 King Bed, with Whirlpool Bath - Adults Only

What’s around Privilege Aluxes Isla Mujeres Hotel

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 45 min walk
  • Punta Sam Ferry Terminal - 1.6 mi / 2.6 km
  • Mundaca House - 3.2 mi / 5.1 km
  • Tortugranja Turtle Farm - 3.5 mi / 5.7 km
  • Capitán Dulché Museum - 3.8 mi / 6.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • Children (13 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No onsite parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sailing nearby
  • Scuba diving nearby
  • Beach towels
  • Pool sun loungers
  • Number of spa tubs - 3
  • Pool umbrellas
Working away
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Alcoholic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Spa

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

Privilege Aluxes Isla Mujeres Hotel’s small print

Also known as

  • Aluxes
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort
  • Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of MXN 1800 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Privilege Aluxes Isla Mujeres Hotel

  • Does Privilege Aluxes Isla Mujeres Hotel offer free cancellation for a full refund?
    Yes, Privilege Aluxes Isla Mujeres Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Privilege Aluxes Isla Mujeres Hotel currently open?
    This property is closed from March 24 2020 to September 30 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Privilege Aluxes Isla Mujeres Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Privilege Aluxes Isla Mujeres Hotel?
    Sorry, there's no onsite parking at Privilege Aluxes Isla Mujeres Hotel.
  • Is there a pool at Privilege Aluxes Isla Mujeres Hotel?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Privilege Aluxes Isla Mujeres Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Privilege Aluxes Isla Mujeres Hotel?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Privilege Aluxes Isla Mujeres Hotel?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Privilege Aluxes Isla Mujeres Hotel?
    Yes, an airport shuttle is available. The charge is MXN 1800 per person roundtrip.
  • What is there to do near Privilege Aluxes Isla Mujeres Hotel?
    Recommended spots to visit include Norte Beach (1-min walk) and Costa Occidental de Isla Mujeres National Park (2-min walk), along with Crayola House (2.3 mi) and Punta Sam Ferry Terminal (1.6 mi).

Recent reviews

Superb 9.2 From 1,276 reviews

Good 6.0
Overpriced and underwhelmed.
Overpriced and underwhelmed. The hotel is clean but the rooms have a terrible odor. If you are sensitive to smells, don't stay here. Beds and pillows were terrible (lumpy, huge pillows and not good quality bedding or mattresses). If you are on the breakfast only option (vs. all inclusive) you'll have a hard time even getting a drink on the beach. We waited 20 min at the beach bar for 2 drinks while they served other all-inclusive guests. If you are staying here to be close to the beach, be aware that you really can't swim in the ocean - there is a roped off area about 6 feet from the shore that you are allowed to "swim" in but not over chest deep. Don't pay for the ocean view as you are really looking over rooftops and can see the ocean but even on the top level not a great view. The breakfast is the only bright spot - great various choices and quality food.
us2 night family trip
Exceptional 10.0
Ahhhh Isla!
Always excellent! The weather this year was cooler, windy and quite rainy but despite that the trip was wonderful as always. This is our 5th time at Aluxes and we're going back next year.
Annette, us10 night trip
Very Good 8.0
2 hour check-in process
Beautiful property. Comfy bedding. Tasty oriental cuisine. Breakfast buffet is okay. Made to order omelet was delicious! Fun times celebrating my husband's 57th birthday and our 35th wedding anniversary! :)
us1 night trip

Privilege Aluxes Isla Mujeres Hotel

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