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All properties in Ciudad Juarez, Chihuahua, Mexico

iStay Hotel Ciudad Juarez

Central Ciudad Juarez hotel with indoor pool, connected to a shopping center

  • Free WiFi
From
€53

Image gallery

  • iStay Hotel Ciudad Juarez
  • iStay Hotel Ciudad Juarez
  • Pool
  • Pool
  • iStay Hotel Ciudad Juarez
iStay Hotel Ciudad Juarez. Image 1 of 28.
1 / 28iStay Hotel Ciudad Juarez
8.2.Very Good.
  • Love it. Would definitely return

    Apr 9, 2021

  • The stay was great beds and pillows very comfortable and the front desk gave great…

    Apr 3, 2021

See all 360 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Convenient
Easy parking
Dining options
Shopping
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 146 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Babysitting or childcare
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 6 min walk
  • Jaime Canales Lira Stadium - 11 min walk
  • Estadio 20 de Noviembre - 11 min walk
  • Paso del Norte Cultural Center - 15 min walk
The following facilities or services will be unavailable from March 30 2021 to May 31 2021 (dates subject to change):
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Double Room
  • Deluxe Room
  • Deluxe Double Room

Location

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 6 min walk

What’s around

Landmarks

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 6 min walk
  • Jaime Canales Lira Stadium - 11 min walk
  • Estadio 20 de Noviembre - 11 min walk
  • Paso del Norte Cultural Center - 15 min walk
  • UACJ - Universidad Autónoma de Ciudad Juárez - 25 min walk
  • Juarez Market - 35 min walk
  • Benito Juarez Monument - 35 min walk
  • Chamizal Federal Public Park - 37 min walk
  • Benito Juárez Olympic Stadium - 37 min walk

Getting around

  • El Paso International Airport (ELP) - 28 min drive
  • Abraham Gonzalez Intl. Airport (CJS) - 25 min drive
  • El Paso Union Depot - 17 min drive

At a glance

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Fitness facilities
  • Golfing nearby

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 852024
  • Conference space size (meters) - 76682

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 40-inch plasma TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

IStay Delicious - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel iStay Ciudad Juarez
  • iStay Ciudad Juarez
  • iStay Hotel
  • iStay Hotel Ciudad Juarez
  • Istay Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel
  • iStay Hotel Ciudad Juarez Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel Ciudad Juarez

Optional extras

Buffet breakfast is offered for an extra charge of MXN 120 for adults and MXN 75 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, iStay Hotel Ciudad Juarez does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an indoor pool. The swimming pool will be unavailable from March 30 2021 to May 31 2021 (dates subject to change).
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 1 PM.
  • Yes, there's an onsite restaurant, iStay Delicious. Nearby restaurants include Italia Brick (4-min walk), CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO (13-min walk), and La Choperia (14-min walk).
  • No, this hotel doesn't have a casino, but Speaking Rock Entertainment Center (16-min drive) and Sunland Park Racetrack and Casino (21-min drive) are both nearby.
  • IStay Hotel Ciudad Juarez has an indoor pool and a fitness center.
8.2.Very Good.
  • 10.0.Exceptional

    Happy stqy

    The stay was good, I was a little disappointed with the room service, the servers were very good. But the chicken wings were waaaaay over cooked. But overall the stay was great and I would definitely return. The staff was very friendly and accommodating.

    Marc, 1 night family trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    ⭐️⭐️⭐️⭐️⭐️

    Thank you so quiet

    Maridol, 2 night trip, Feb 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Closed hotel still charging rates

    Worst experience in years. Looks nothing like the pix (tho it may have when it was a Holiday Inn). Came in to a deserted, dark lobby with all chairs in cafe flipped upside down as when a place is out of business. Dust everywhere. I was only one in entire hotel. Halls dark, rooms dirty, cold and scary. A couple patrons later filtered in who looked dicey. Left the first night of 3 without staying as it began to feel dangerous even. A couple w/ kids checked in as I checked out. No restaurant and a depressing scene- but hotel charged FULL rates. No amenities. No way. Even a crummy hostel would have been better. Do not stay here!

    3 night trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Use to like locatio-the hotel is deteriorated-dirty No higiene- there was a spited in room,towells are so old-staff is at All profesional-un attentive,

    2 night family trip, Oct 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    👍👍

    Excellent service

    Edgar, 1 night trip, Oct 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    So nice

    So nice and oh nice but we need covers in the bed please now only sheets thank you

    Maridol, 2 night trip with friends, Oct 2, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Disappointed

    This was a gold hotel, no upgrade or late check out offered. Paid extra for the deluxe king room, nothing deluxe about it, regular room & amenities. Hotels.com needs stop promoting the Gold vip

    Fernando, 2 night business trip, Oct 2, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Al llegar nos recibieron bien. Pero el joven que estaba en recepción no tenía su cubrebocas puesto adecuadamente. Nuestra habitación olía a cloro, pero atrás de la cam habían bichitos, nos cambiaron de habitación. La alberca dice ser climatizada, pedo el agua estaba helada. En general, todo el personal fue amable, pero no todos portaban su cubrebocas, y si lo portaban estaba mal puesto.

    Rocío, 1 night romance trip, Sep 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean, I was happy with my stay.This was the first time I stayed here and I really liked it.

    Abby, 1 night business trip, Sep 3, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Evitarlo

    Las cerraduras no funcionan, los cuartos tienen cucarachas, el aire acondicionado es deficiente, las políticas de cancelación engañosa, después de bañarme descubrí que no tenia toallas, el agua de cortesía abierta, en general muy mala experiencia

    Rodrigo, 3 night business trip, Aug 18, 2020

    Verified Hotels.com guest review

See all 360 reviews