Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Mombasa, Kenya
1 room, 2 adults

Serena Beach Resort and Spa

4-star4 stars
Shanzu Beach, Mombasa, 90352, Kenya

Upscale beachfront hotel with spa, near Bamburi Beach
  • Free full breakfast, free WiFi in lobby, and free parking
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Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Serena is always an assured bet. The service is second to none. The staff are friendly,…Jun 6, 2019
  • The food during the Eater Holidays are super. The service is excellent. Only the beach is…Apr 18, 2019

Serena Beach Resort and Spa

from €297
  • Standard Room
  • Deluxe Room, Garden View
  • Executive Suite, Terrace
  • Family Room

What’s around Serena Beach Resort and Spa

Landmarks

  • On a private beach
  • Bamburi Beach - 14 min walk
  • Mtwapa Mall - 3.1 mi / 5 km
  • Nyali Beach - 5.8 mi / 9.3 km
  • Nguuni Nature Sanctuary - 4 mi / 6.4 km
  • Leisure Golf Club - 4 mi / 6.4 km
  • Haller Park - 4.3 mi / 7 km
  • City Mall - 4.4 mi / 7 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 50 min drive
  • Vipingo (VPG) - 35 min drive
  • Ukunda (UKA) - 117 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 164 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-6:00 PM
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (5 years old and younger) not allowed

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms*

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Racquetball/squash on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 20000
  • Conference space size (meters) - 1858
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 1976
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Swahili

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Down comforter
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill - Onsite seafood restaurant.

Makuti Bar - Onsite bar.

Nyota Terrace - Onsite cocktail bar.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Racquetball/squash on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby

Serena Beach Resort and Spa’s small print

Also known as

  • Serena Beach
  • Serena Beach Resort and Spa Hotel
  • Serena Beach Resort and Spa Mombasa
  • Serena Beach Resort and Spa Hotel Mombasa
  • Serena Beach Mombasa
  • Serena Beach Resort
  • Serena Beach Resort Mombasa
  • Serena Resort
  • Hotel Serena Beach
  • Serena Beach Hotel And Spa
  • Serena Beach Hotel Shanzu
  • Serena Beach And Spa Mombasa

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for KES 200.0 per night

Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way, Maximum occupancy 3)

WiFi is available in guestrooms for KES 1246.75 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serena Beach Resort and Spa

  • Does Serena Beach Resort and Spa offer free cancellation for a full refund?
    Yes, Serena Beach Resort and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serena Beach Resort and Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serena Beach Resort and Spa?
    Yes, there's free self parking.
  • Is there a pool at Serena Beach Resort and Spa?
    Yes, there's an outdoor pool.
  • Are pets allowed at Serena Beach Resort and Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Serena Beach Resort and Spa?
    You can check in from 2:00 PM - 6:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Serena Beach Resort and Spa?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Safari Inn Bar and Restaurant (4-min walk), Yul's (2.1 mi), and Mtwapa Paradise (2.3 mi).
  • Is airport shuttle service offered by Serena Beach Resort and Spa?
    Yes, an airport shuttle is available. The charge is KES 3100 per vehicle one-way.

Recent reviews

Exceptional 9.6 From 46 reviews

Exceptional 10.0
Great.
ie1 night romance trip
Exceptional 10.0
A great hotel.
Located at a very serene location with private beach. Dinner and breakfast had variety and very tasty. Staff were very friendly. Humphrey went above n beyond.
John, ieRomance trip
Very Good 8.0
Good for business
Serena is Serena in Mombasa. Old style, could need to refresh the rooms even if we have what we need. Buffet for diner is expensive for what we have. Pool a bit noisy with locals. However Will come back again.
SEBASTIEN, ieBusiness trip
Exceptional 10.0
My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week camping trip throughout Eastern Africa. The property itself is absolutely beautiful with plenty of options for food, activities and relaxation. The room was lovely and large with a comfortable bed, separate shower and bath and breezy balcony. The snorkeling both mornings was fantastic and easy to arrange (big thanks to Said on the boat!). Breakfast and dinner (included with half-board) were delicious and provided a nice variety. Pool was lovely and the swim-up bar was an added bonus. I really enjoyed Samuel at the Butterfly Pavilion who showed me the full life cycle of many species of butterflies the Serena takes an active role in conserving. Perhaps the most important part of my stay was the staff. Everyone had a smile and went above and beyond to make sure that I was comfortable, happy and enjoying myself. My waiter both nights, Victor, was very attentive and nice to talk to. Everline at the front desk was so helpful in getting me a late check out due to my late-night flight to Nairobi. As a solo female traveler, safety and amenities are priority for me. Serena was beyond comfortable and a relaxing haven in Mombasa.
Sarah, us2 night trip
Exceptional 10.0
Extremely helpful and positive staff. Quiet hotel (it was less than 50% full). Superb food (good choices too). Very anxious to please and grateful that we chose to visit. We have visited many hotels worldwide over the past 20 years and this was one of the best for a relaxing holiday
gb9 night romance trip
Exceptional 10.0
Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room
us3 night business trip
Exceptional 10.0
This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them. I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for. Great place with a great staff.
us3 night trip with friends
Exceptional 10.0
All staff was amazingly nice. The scenery is just beautiful and the hotel although a bit old is very well kept
us2 night trip with friends
Exceptional 10.0
The food and service were both outstanding! We are at the buffet and the seafood restaurant and both were excellent.
ca6 night family trip
Exceptional 10.0
I got bit by mosquitoes in the bed every night. Everything was great.
us3 night trip with friends

Serena Beach Resort and Spa