InterContinental Dubai Festival City

I didn’t expect intercontinental hotel to be in this condition it wasn’t look like a five star hotel so old furniture and wasn’t clean the service was bad imagine that I ordered a packet of ice at 12 am and they never delivered it and I have a gold member at IHG They don’t have a special treat this hotel should be at maximum 4 star

Please add shataf to the bathroom.

Requested non smoking room. My room was not quite ready upon check-in even though check in is after 3pm and I got there at 315pm, so I was offered an upgrade but on a smoking floor. If not, I could wait in the lobby until my room was ready. I did not want to wait so I took the upgrade. I was promised I could change rooms if the smells were too strong. As soon as I got off the elevator, I almost didn't even want to smell my room but continued anyway. It only took me only 10 mins to request that switch. I called downstairs and was transferred to reception and asked to wait about 15 more mins so they could find me a room. Turns out, I had to wait two hours. It wasn't until I called reception after that two hours for someone to remember I called earlier. The two hours we're not that bad as I did have a TV in the room. Or not....Some cables were loose or (insert excuse here) but the TV did not actually work. So I sat in my room listening to music for two hours to be moved. As a gesture, I was offered a fruit plate for my time. Will not stay at this property again.

Amazing experience, everything was super!

Cannot fault the hotel or the staff who are so attentive. Would happily stay here again and recommend.