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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Excelsior Hotel Downtown

4-star4 stars
Al Rigga Street, Deira, Dubai, 29499, United Arab Emirates

4-star hotel with spa, near Al Ghurair Centre
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Amazing Staff..Meenu at Reception was an absolute super star. Meade me feel like I was…Dec 13, 2018
  • Was noisy at night due to location of our room which was on the 5th floor. There was a…Mar 4, 2020

Excelsior Hotel Downtown

from €29
  • Superior Room
  • Executive Room
  • Executive Suite

What’s around Excelsior Hotel Downtown

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 40 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 11 min walk
  • BurJuman Mall - 2.5 mi / 4.1 km
  • Grand Mosque - 2.6 mi / 4.3 km
  • Dubai Museum - 2.7 mi / 4.4 km

Getting around

  • Dubai Intl. Airport (DXB) - 9 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 27 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 50 min drive
  • Al Rigga Station - 2 min walk
  • Salah Al Din Station - 14 min walk
  • Union Station - 16 min walk
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 139 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Free beach shuttle

  • Shopping center shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Free beach shuttle
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Steam room
  • Nightclub
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space size (feet) - 86
  • Conference space size (meters) - 8
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Urdu

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures.

The spa is open daily.

Dining

Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.

Moods - This cocktail bar serves lunch and dinner. Open daily.

Bangali - This cocktail bar specializes in Indian cuisine and serves dinner only. Open daily.

Metro Sports Bar & Cafe - Onsite cocktail bar. Open daily.

Downtown Shisha - Onsite pub. Happy hour is offered. Open daily.

Excelsior Hotel Downtown’s small print

Also known as

  • Excelsior Hotel Downtown Dubai
  • Excelsior Hotel Downtown Hotel Dubai
  • Excelsior Hotel Downtown Dubai
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Hotel Excelsior Hotel Downtown
  • Holiday Inn Dubai Downtown Dubai
  • Excelsior Downtown
  • Excelsior Hotel Downtown Hotel
  • Excelsior Hotel Downtown Dubai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 15 per person, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

Optional extras

Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Rollaway beds are available for AED 120.0 per night

Continental breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)

Airport shuttle service is offered for an extra charge of AED 150 per vehicle

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Excelsior Hotel Downtown

  • Does Excelsior Hotel Downtown offer free cancellation for a full refund?
    Yes, Excelsior Hotel Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Excelsior Hotel Downtown?
    Yes, there's free self parking.
  • Is there a pool at Excelsior Hotel Downtown?
    Yes, there's an outdoor pool.
  • Are pets allowed at Excelsior Hotel Downtown?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Excelsior Hotel Downtown?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
  • Are there restaurants at or near Excelsior Hotel Downtown?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Excelsior Hotel Downtown?
    Yes, a shuttle from the airport to the hotel is available. The charge is AED 150 per vehicle.
  • What is there to do near Excelsior Hotel Downtown?
    Recommended spots to visit include Al Ghurair Centre (11-min walk) and City Centre Deira (1.4 mi), along with Gold Souk (2.1 mi) and Dubai Creek (2.1 mi).

Recent reviews

Good 7.4 From 80 reviews

Exceptional 10.0
Excellent Hotel
Barbara, ie1 night trip
Exceptional 10.0
Nice stay
Always enjoy staying here. I arrived early from a long 14 hour flight and my room wasn’t ready. Princess the receptionist took the extra mile to upgrade my room so that I didn’t have to wait couple oh hours in the lobby. Many thanks.
Haisam, us2 night business trip
Very Good 8.0
Our stay.
Our stay is fabulous.
Elenita, au4 night romance trip
Very Good 8.0
Great service
The staff was very very helpful. I arrived early due to change in travel plans with my two 6and nine year old daughters who were very tired from the long trip. The staff found us a room right away. The girls really enjoyed their stay and the pool was great to spend time there.
Haisam, us1 night family trip
Very Good 8.0
The room and local hallway stunk of bug spray; good to think that the hotel was making sure that no little critters would bother us but the odor of this spray was over powering; at first my wife insisted on a different room; the staff was very helpful, helped us move to a room that stunk less. But that room was much older, was not updated and not nearly as good a room. So my wife asked to move back to the first room, which we were able to do. She liked that room much better and got used to the powerful bug spray smell. Staff very helpful, a pleasant visit.
Carl, mx2 night romance trip
Poor 2.0
Was not at all happy about our stay. Infact we have utilized only one day and had let go of two nights even though we have paid for 3 night. Horrible service was given a dirty handycapped room. If you can do anything about it i will truly appreciate it.
Usha, us3 night family trip
Fair 4.0
overall needs some facelift to maintain brand..not value for money for a 4-star rating..
Benjamin, gb1 night romance trip
Exceptional 10.0
Amazing
Amazing
Vivek, inBusiness trip
Good 6.0
Great location - hotel dated - service subpar.
The location is so convenient to the metro and nearby restaurants. The hotel staff was friendly, but careless and unfortunate errors were made. My room key stopped working on 3 separate occasions, due to programming the card incorrectly. I was also billed incorrectly for the hotel tax. I have no dispute for the tax itself, but find it disappointing that I was billed incorrectly and had to use much time to settle a bill that should have beeen paid days before.
Colin, usTrip with friends
Very Good 8.0
Great location
Location is great! Walking distance to resto and supermarket.
Benjie, ph2 night trip

Excelsior Hotel Downtown

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