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1 room, 2 adults

Excelsior Hotel Downtown

4-star4 stars
Al Rigga Street, Deira, Dubai, 29499, United Arab Emirates

4-star hotel with spa, near Al Ghurair Centre
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 581 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
WiFi
Good internet service
Amenities
Amenities are not the best
Wellness
Wellness & sports facilities could be improved

Excelsior Hotel Downtown

from €54
  • Superior Room
  • Executive Room
  • Executive Suite

What’s around Excelsior Hotel Downtown

Top spots nearby

Recommended by this property

  • Al Ghurair Centre (8-minute walk)
  • City Centre Deira (15-minute walk)
  • BurJuman Mall (24-minute walk)
  • Dubai Creek (24-minute walk)
  • Gold Souk (26-minute walk)
  • Dubai Museum (27-minute walk)
  • Grand Mosque (27-minute walk)
  • Dubai Mall (5.2 mi / 8.4 km)

Getting around

  • Dubai (DXB-Dubai Intl.) - 6 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 20 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 45 min drive
  • Al Rigga Station - 10 min walk
  • Salah Al Din Station - 14 min walk
  • Union Station - 17 min walk
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 139 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Free beach shuttle

  • Shopping center shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills
Things to do
  • Free beach shuttle
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Steam room
  • Nightclub
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space size (feet) - 86
  • Conference space size (meters) - 8
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Urdu

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures.

The spa is open daily.

Dining

Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.

Moods - This cocktail bar serves lunch and dinner. Open daily.

Bangali - This cocktail bar specializes in Indian cuisine and serves dinner only. Open daily.

Metro Sports Bar & Cafe - Onsite cocktail bar. Open daily.

Downtown Shisha - Onsite pub. Happy hour is offered. Open daily.

Excelsior Hotel Downtown’s small print

Also known as

  • Excelsior Hotel Downtown Dubai
  • Excelsior Hotel Downtown Hotel Dubai
  • Excelsior Hotel Downtown Dubai
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Hotel Excelsior Hotel Downtown
  • Holiday Inn Dubai Downtown Dubai
  • Excelsior Downtown
  • Excelsior Hotel Downtown Hotel
  • Excelsior Hotel Downtown Dubai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • Tourism fee: AED 15 per accommodation, per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 450
  • New Year's Eve (31 December) Gala Dinner per child: AED 450 (up to 12 years old)
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

Optional extras

Rollaway beds are available for AED 120.0 per night

Continental breakfast is offered for an extra charge of AED 65 per person (approximately)

Airport shuttle service is offered for an extra charge of AED 150 per vehicle

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 77 reviews

Exceptional 10.0
Excellent Hotel
Barbara, ieOther trip
Very Good 8.0
Our stay.
Our stay is fabulous.
Elenita, au4 night romance trip
Very Good 8.0
Great service
The staff was very very helpful. I arrived early due to change in travel plans with my two 6and nine year old daughters who were very tired from the long trip. The staff found us a room right away. The girls really enjoyed their stay and the pool was great to spend time there.
Haisam, us1 night family trip
Very Good 8.0
The room and local hallway stunk of bug spray; good to think that the hotel was making sure that no little critters would bother us but the odor of this spray was over powering; at first my wife insisted on a different room; the staff was very helpful, helped us move to a room that stunk less. But that room was much older, was not updated and not nearly as good a room. So my wife asked to move back to the first room, which we were able to do. She liked that room much better and got used to the powerful bug spray smell. Staff very helpful, a pleasant visit.
Carl, mxRomance trip
Poor 2.0
Was not at all happy about our stay. Infact we have utilized only one day and had let go of two nights even though we have paid for 3 night. Horrible service was given a dirty handycapped room. If you can do anything about it i will truly appreciate it.
Usha, us3 night family trip

Excelsior Hotel Downtown

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