Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Photo gallery for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

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Private beach, white sand, beach cabanas, sun-loungers
Private beach, white sand, beach cabanas, sun-loungers
Private beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5 star property
All-inclusive Playa del Carmen apartment with kitchenette, balcony

7.8/10 Good

626 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
Main amenities
  • 257 smoke-free apartments
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free theme park shuttle
  • Fitness centre
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Sofa bed
  • Kitchenette
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Maroma Beach - 17 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Quinta Avenida - 22 min drive
  • Mamitas Beach - 26 min drive
  • Playa del Carmen Main Beach - 25 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Playacar Golf Club - 32 min drive
  • Xplor Theme Park - 30 min drive
  • Xcaret Eco Theme Park - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.2 km
  • Free theme park shuttle

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

This aparthotel features a free kids' club and puts you 4.8 mi (7.7 km) from Maroma Beach. Guests can visit the spa to be pampered with hot stone massages, facials or body treatments, and Casa Las Islas, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. The property features a fitness centre, a beach bar and a hot tub. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Private beach
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 2 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Hot stone massages
  • Aromatherapy
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free theme park shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Casa Las Islas
  • Porto Bello
  • Kotori
  • Hacienda Grill
  • Il Forno

Kitchenette

  • Microwave
  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • 24-hour room service

Bedrooms

  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • 1 bathroom
  • Shower
  • Hairdryer
  • Dressing gowns
  • Free toiletries

Living spaces

  • Dining room

Entertainment

  • 42-inch flat-screen TV with satellite service
  • Pool or billiards table
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • 24-hour front desk

Things to do

  • Fitness centre
  • Free theme park shuttle
  • Kayaking on site
  • Free bike hire on site
  • Snorkelling on site
  • Mini golf on site
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Beach yoga on site
  • Segway hire/tours on site
  • Yoga classes on site
  • Ecotours on site
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 257 rooms
  • 4 floors
  • 5 buildings
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable
  • Unit size: 645 sq ft (60 sq m)

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Casa Las Islas – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Porto Bello – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Kotori – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Hacienda Grill – This poolside restaurant specialises in international cuisine and serves brunch, lunch and dinner. Open daily.
Il Forno – This poolside restaurant specialises in Italian cuisine and serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

The property is kept vacant for a minimum of 72 hours between guest stays, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Kakao beach area is included for Vacation Club Members only.

Also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offer free cancellation for a full refund?
Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive on 27 September 2022 start from €254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at this aparthotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at this aparthotel?
Sorry, pets aren't allowed.
Is parking offered on site at this aparthotel?
Yes, there's free self parking.
What are the check-in and check-out times at this aparthotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive and nearby?
Have fun with on-site activities such as kayaking, snorkelling and volleyball. Additional recreation on-site includes ecotours, yoga and segway hire. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars and a private beach, as well as a sauna, a steam room and a garden.
Are there restaurants at or near this aparthotel?
Yes, there are 6 on-site restaurants, featuring international cuisine, garden views and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi) and La Brasserie (5.2 mi).
Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a microwave and a coffee maker.
Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive like?
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is located a short 1-minute walk from Tres Rios Ecopark. Travellers recommend the aparthotel for its walkable location.

Overall score and ratings

7.8

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Fair

shulamith, 7-night trip
Verified Expedia guest review

6/10 Good

Marek, 6-night trip
Verified Expedia guest review

10/10 Exceptional

GLADYS, 7-night trip
Verified Expedia guest review

2/10 Poor

NAYIBI PEREZ, 4-night family trip
Verified Expedia guest review

8/10 Very good

Property average, staffs are great and friendly staff, food are more than average room clean and great service The only disappointed was seaweed pop in too much at this time, this is nature, the management do their best to get their beach back
Hien, 4-night family trip
Verified Expedia guest review

8/10 Very good

The staff here are above and beyond what you’d expect. Their attitude makes this place that much better. It’s very safe and quiet. The grounds are well kept however, be cautious of a few trip hazards such as slippery areas when things get wet. The beach is not what you may expect. The resort is just at a location where seaweed gets amassed on the beach leaving it smelly and not really enjoyable. They do their best keep it clean and one of the days we were able to use the tide pool area and that was nice. In short, the beach is nice, just not the water. The pool areas are bit confusing. The kids area is where hung out at most of the time because it had music, a pool side bar, and the ocean breeze. The adult area… more like seniors area! Quiet and not a whole lot going on. The food was overall about a 7.5/10 or if you’re used to resort food, it’s about par maybe slightly above par. The Mexican and Japanese restaurants were my favorites and she enjoyed the buffet and the pizzeria. The activities they have on site are amazing and should be advertised more over than the beach. The on-site reserve is truly beautiful. Overall we enjoyed it here. Would I stay here again? There’s like 100 resorts in Riviera Maya so probably not (nothing against this place, I dont typically stay at the same places for vacation) HOWEVER, I will stay at a Sunset World resort again! Note: Sunset World owns a few resorts throughout Mexico including Hacienda Tres Rios.
Justin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel nice staff l really recommended is nice for relax has a lot of green and entertainment 😀
Luis, 2-night trip with friends
Verified Expedia guest review

6/10 Good

The staff was very nice and welcoming. However, the property wasn’t well kept. There was animal poop in the stairwell near where we stayed. It has been there for whole six nights we stayed there. We initially stayed in another building that was extremely noisy and were asked to be moved. The front desk staff was able to accommodate after multiple tries. It was very quiet in the other building and we were pleased. The staff from the restaurants were extremely nice and deserve recognition. I was also very disappointed the beach was extremely dirty with a lot of seaweed. We were not able to use the other nicest beach because we were not members and was closed off. The pool was clean though so we spent the majority of our time there.
Geanina, 6-night family trip
Verified Expedia guest review

6/10 Good

Sandra D, 4-night trip
Verified Expedia guest review

6/10 Good

Is really quite if you are only going to sleep and don’t listen to anyone just the sales person trying to sell you the membership.
carlos, 2-night family trip
Verified Orbitz guest review