Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Beachfront property in Playa del Carmen with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
€199

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  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
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  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
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1 / 82Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
Carretera Cancún-Tulum, Km. 54, Playa del Carmen, 77760, QROO, Mexico
8.0.Very Good.
  • It was a nice hotel just that the activities were closed and there was not much to do…

    Aug 20, 2021

  • El wifi está bien , el servicio malísimo por el personal en todos lados no tienen actitud…

    Aug 18, 2021

See all 251 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 257 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • On a private beach
  • Maroma Beach - 4.2 mi / 6.7 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 7.6 mi / 12.3 km
  • Mamitas Beach Club - 8 mi / 12.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Mangrove View With Balcony

Location

Carretera Cancún-Tulum, Km. 54, Playa del Carmen, 77760, QROO, Mexico
  • On a private beach
  • Maroma Beach - 4.2 mi / 6.7 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km

What’s around

Landmarks

  • On a private beach
  • Maroma Beach - 4.2 mi / 6.7 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 7.6 mi / 12.3 km
  • Mamitas Beach Club - 8 mi / 12.8 km
  • Playa del Carmen Main Beach - 8 mi / 12.9 km
  • Central Square - 8.4 mi / 13.5 km
  • Xcaret Eco Theme Park - 13.5 mi / 21.7 km
  • Puerto Morelos Town Square - 15 mi / 24.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Free theme park shuttle

At a glance

Size

  • 257 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Scuba diving nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Nearby

  • Scuba diving nearby

Fees & policies

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express and cash.

Kakao beach area is included for Vacation Club Members only.

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include El Puerto (3.2 mi), Casa del Lago (3.3 mi), and Fairmont Mayakoba (3.4 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours, yoga, and segway rentals. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars, and a private beach, as well as a sauna, a steam room, and a garden.
8.0.Very Good.
  • 2.0.Poor

    After checking at 5ish... in about 30 minutes... i was told our rooms weren't ready to come back

    4 night trip, Jun 12, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Worst resort in the Cancun area I've stayed.

    I have been to Cancun and surrounding areas at 8 times. I have always stayed at all inclusive resorts. The staff at the restaurants were hard working, but that is about all I can say positive about the resort. The beach was completely unuseable. The only good restaurant was the Mexican. Our room was only able to be cleaned once because the cleaners didnt come till around 4:30. The first time we tried to eat at the Italian restaurant we sat for 20 minutes and no one ever came to our table. I left message to be contacted by management. That never happened. Overall the resort was the worst I've ever stayed in the Cancun area.

    James, 7 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everybody was very nice and friendly.

    3 night family trip, Jun 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Love the place; quiet and great to spend time with family. Highly recommended!!!!!

    7 night family trip, May 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff, service and amenities was fantastic!

    7 night trip with friends, Apr 17, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    It was all we anticipated it would be and more. Wonderful.

    7 night family trip, Apr 5, 2021

    Verified Expedia guest review

  • 6.0.Good

    The limited options for restaurants and bars was disappointing. The only bright spot was the breakfast buffet. The Mexican food restaurant entrees weren't as good as described in the menu. The friendly staff made up for the shortcomings.

    5 night family trip, Mar 29, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    This property was beautiful, the pools were great but the beach was very rocky with a ton of seaweed. The beach was not well maintained at all!

    7 night family trip, Mar 26, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Clean and well appointed. Everything was as advertised. Great stay for family, felt safe and lots to do without leaving the resort.

    7 night family trip, Mar 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hacienda Tres Rios

    It was amazing here and we will be back some day! Food was outstanding, service was impeccable and the staff is simply like family. Ground are extremely well maintained and clean. There are activities and entertainment to keep you busy for days. I would highly recommend the Cafe for the BEST ice cream or coffee anytime of the day, the Asian or Italian Restaurant for a nice romantic dinner scene or the Mexican restaurant upstairs for the family.

    Shianne, 3 night family trip, Mar 9, 2021

    Verified Hotels.com guest review

See all 251 reviews