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Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Overview of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5 star property
All-inclusive Playa del Carmen apartment with balcony

7.6/10 Good

649 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760

Room options

About this area

What's nearby

  • On a private beach
  • Maroma Beach - 16 min drive
  • Quinta Avenida - 23 min drive
  • Mamitas Beach - 28 min drive
  • Playa del Carmen Main Beach - 28 min drive
  • Playa del Carmen Maritime Terminal - 31 min drive
  • Playacar Golf Club - 36 min drive
  • Xplor Theme Park - 33 min drive
  • Xcaret Eco Theme Park - 36 min drive
  • Ferry to Cozumel - 41 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.2 km
  • Free theme park shuttle

Restaurants

  • Casa del Lago - 7 min drive
  • Burger Stop - 8 min drive
  • Fonda Argentina - 10 min drive
  • Pozoleria Dona Olga - 10 min drive
  • La Brasserie - 11 min drive

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

This aparthotel features a free kids' club and puts you 4.8 mi (7.7 km) from Maroma Beach. Guests can visit the spa to be pampered with hot stone massages, facials or body treatments, and Casa Las Islas, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. The property features a fitness centre, a beach bar and a hot tub. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Private beach
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Sunloungers
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Facials
  • Aromatherapy
  • Body treatments
  • Hot stone massages
  • Manicures and pedicures
  • Reflexology

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free theme park shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Casa Las Islas
  • Porto Bello
  • Kotori
  • Hacienda Grill
  • Il Forno

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • 24-hour room service

Bedrooms

  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • 1 bathroom
  • Shower
  • Free toiletries
  • Dressing gowns
  • Hairdryer

Entertainment

  • 42-inch flat-screen TV with satellite service
  • Pool or billiards table
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Free bottled water
  • ATM/banking services

Things to do

  • Fitness centre
  • Free theme park shuttle
  • Beach volleyball on site
  • Free bike hire on site
  • Mini golf on site
  • Hiking/biking trails on site
  • Beach yoga on site
  • Yoga classes on site
  • Segway hire/tours on site
  • Kayaking on site
  • Snorkelling on site
  • Ecotours on site
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 257 rooms
  • 4 floors
  • 5 buildings
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Casa Las Islas – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Porto Bello – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Kotori – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Hacienda Grill – This poolside restaurant specialises in international cuisine and serves brunch, lunch and dinner. Open daily.
Il Forno – This poolside restaurant specialises in Italian cuisine and serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

The property is kept vacant for a minimum of 72 hours between guest stays, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Kakao beach area is included for Vacation Club Members only.

Also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offer free cancellation for a full refund?
Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive on 28 January 2023 start from €296, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at this aparthotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at this aparthotel?
Sorry, pets aren't allowed.
Is parking offered on site at this aparthotel?
Yes, there's free self parking.
What are the check-in and check-out times at this aparthotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive and nearby?
Have fun with on-site activities such as kayaking, snorkelling and volleyball. Additional recreation on-site includes ecotours, yoga and segway hire. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars and a private beach, as well as a sauna, a steam room and a garden.
Are there restaurants at or near this aparthotel?
Yes, there are 6 on-site restaurants, featuring international cuisine, garden views and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi) and La Brasserie (5.2 mi).
Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive like?
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is located a short 1-minute walk from Tres Rios Ecopark. Travellers recommend the aparthotel for its walkable location.

Reviews

7.6

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Alma, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort, beautiful people easy access to everything.
Elizabeth, 9-night family trip
Verified Expedia guest review

4/10 Fair

When we arrived to the room we notice that our AC was not working properly we call the Front Desk and they told us that they were going to send an engineering and just to go to diner. We went back to the room after dinner and the room temperature was still the same we call back and they told us that they couldn’t fix it that we can do a room until the next day. Next day we ask about if we can just get a fan so we don’t have to pack and move and they told us that they don’t have any but we can purchase one from the shop. We ask if they can check to make sure the room AC works before we move and they told us that they will be sending someone but the room will be ready after 3pm. We left the resort we went back at 3:30 to the new room and the AC was not working they send engineering and they told us that it was going to get better with time. We wait and nothing change we were so upset that we did not wanted to call the front desk anymore. All night we were sweating and we’re not able to sleep. Our first we should our family the beautiful resort and thinking going back with all our family and the kids but after this experience I will look for something else.
Araceli, 3-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Ellen, 7-night family trip
Verified Expedia guest review

8/10 Very good

Sara, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Loved the grounds, natural wildlife, crystal blue river and cenotes, kayaking, snorkeling, beautiful pools, abundance of fresh fruit and salads, tremendously polite and accomodating staff. Pleasant music at pool with bar and snacks. Great dinner dining at Alebrije. Immaculate rooms and fabulous quality toiletries/bath products. Friendly helpful concierge service.
kathleen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Fue una experiencia muy Bonita lo que mas puedo destacar es el personal que hizo de mi estadía un momento incredible como por ejemplo los del aria de entretenimiento como lo fue Hector, Andy y Edgar fueron super dinámicos y entretenidos. Ademas los bartenders como lo son Abel y Cesar su services y atención en todo momento para que nos sintiéramos cómodos en todo momento. Muchas Gracias a todo lo que hicieron que mis vacaciones fueran las mejores.
Janina Jahaira, 14-night family trip
Verified Expedia guest review

8/10 Very good

Incredible natural surroundings like cenotes, rivers and jungle right next to the hotel rooms! The not so good part are the nightly shows, which are very poor in terms or infrastructure given by the hotel to the performers, who do their best under rough conditions.
Carlos, 7-night family trip
Verified Expedia guest review

2/10 Poor

Jahaira, 7-night trip
Verified Expedia guest review

8/10 Very good

Edwin, 4-night trip
Verified Expedia guest review