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1 room, 2 adults

InterContinental Hanoi Westlake

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Free WiFi
  • Dry cleaning/laundry service
5 Tu Hoa, Hanoi, 10000, Vietnam

Lakefront hotel with 3 restaurants, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Everyone I spoke to spoke very highly of the Metropol, Hanoi. I, however, decided to stay…Nov 14, 2018
  • Disappointed how run down this once a 5 star hotel was. During this covid time guests…Dec 31, 2020

InterContinental Hanoi Westlake

from €81
  • Superior Room
  • Room, 1 King Bed, Overwater
  • Room, 1 King Bed, View, Overwater (Panoramic View)
  • Superior Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds, View (Panoramic View)
  • Room, 2 Twin Beds, Overwater
  • Club Room (Intercontinental)
  • Suite, 1 King Bed (Lotus)
  • Grand Suite, 1 King Bed (Westlake)
  • Deluxe Room, 1 King Bed, View (Panoramic View)
  • Club Room, 1 King Bed
  • Club Room, 2 Twin Beds
  • Room, 2 Twin Beds, View, Overwater (Panoramic View)
  • Room, 2 Bedrooms (Residence)
  • Presidential Suite, 2 Double Beds, View (Panoramic View)

What’s around InterContinental Hanoi Westlake

Landmarks

  • In Quảng An
  • Ho Chi Minh Mausoleum - 37 min walk
  • Hanoi Old City Gate - 44 min walk
  • One Pillar Pagoda - 40 min walk
  • Dong Xuan Market - 41 min walk
  • Ho Chi Minh Museum - 42 min walk
  • Imperial Citadel of Thang Long - 42 min walk
  • West Lake - 2 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 5 min drive
  • Hanoi Gia Lam Station - 7 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 318 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Swim-up bar
  • Free use of nearby fitness center
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.

Saigon - This restaurant specializes in Asian cuisine and serves dinner only.

Onsite venue #4 - cocktail bar.

InterContinental Hanoi Westlake’s small print

Also known as

  • Hanoi Westlake InterContinental
  • InterContinental Hanoi Westlake Hotel
  • InterContinental Hanoi Westlake Hanoi
  • InterContinental Hanoi Westlake Hotel Hanoi
  • InterContinental Hanoi Westlake
  • InterContinental Westlake
  • InterContinental Westlake Hotel
  • InterContinental Westlake Hotel Hanoi
  • Intercontinental Hanoi Westlake Hotel Hanoi
  • InterContinental Hanoi Westlake Hotel

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 45.0 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for InterContinental Hanoi Westlake

  • Does InterContinental Hanoi Westlake offer free cancellation for a full refund?
    Yes, InterContinental Hanoi Westlake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at InterContinental Hanoi Westlake?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at InterContinental Hanoi Westlake?
    Yes, there's free self parking.
  • Is there a pool at InterContinental Hanoi Westlake?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at InterContinental Hanoi Westlake?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at InterContinental Hanoi Westlake?
    You can check in from 3 PM - noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near InterContinental Hanoi Westlake?
    Yes, there are 3 onsite restaurants, featuring international cuisine and pool views. Nearby restaurants include Saint Honore (4-min walk), Hemispheres Steak & Seafood Grill (4-min walk), and The Vin Steak (4-min walk).
  • Is airport shuttle service offered by InterContinental Hanoi Westlake?
    Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.

Recent reviews

Fabulous 8.8 From 417 reviews

Exceptional 10.0
Perfect Hotel destination for business or pleasure
Beautifully located and designed hotel with fine views over West Lake from every room. High standard, quick and efficient, from front office/reception to restaurants and room service. All staff are friendly, courteous, attentive and efficient. Nothing is too much trouble and one is always left with the impression that great pleasure is taken in providing a kind and efficient standard of service. There are so many public areas in the hotel where one can relax and be comfortable. A special feature which I liked was the Business Club/ Lounge with areas for working and reading or relaxation with a large restaurant area where breakfast can be taken if you do not wish to go to the main coffee shop, as well as evening cocktails and light refreshments. Altogether a delightful two day stay in a comfortable ambience and relaxing atmosphere.
vn2 night trip
Very Good 8.0
I stayed in an over water room, which in itself was really quite nice. It was a bit of a walk from the main building and up several stairs so, keep that in mind when booking. The balcony overlooked the lake and was directly across from the driving range, which is a great design feature, but the lake is terribly polluted so all you see brown water with nets in for the driving range. The smog hanging over all of Hanoi also prevented you from seeing much of the lake, anyway. The room decor is nice but is old and in need of refreshing. The bathroom has a lovely huge soaker tub but the fixtures have lime buildup on them, so, while running a bath, the water was spraying out from the faucet and went all over the floor. The towels are thick and amazing. The walls are thin so you can hear everything from the next room. I ate at 2 of the restaurants during my stay and the food is delicious but expensive, but the hotel is close enough to many restaurants where you can find every type of food if you want to pay cheaper prices. The staff are amazing and accommodating and most speak very good english.
ca6 night business trip
Exceptional 10.0
The hotel is located in a lake which makes it charming and unique. Staff are friendly and helpful. The breakfast buffet is good. We’d stay here again!
sg3 night family trip
Very Good 8.0
The idea of a property on a tranquil lake near Hanoi was appealing. The prices seemed a little high but we went ahead and booked. The initial room was terrible, very smelly and dark. You could see and be seen by everyone walking past. My wife and I are more private people. The staff readily offered another room that was acceptable but I wish it didn’t have to happen. Breakfast buffet was huge but nothing was exceptional.
Yana, us2 night family trip
Exceptional 10.0
Club lounge and staff were excellent. Lakeview, limousine service were also good. Dinner at Milan restaurant was superb and we visited two days in a row.
us2 night family trip
Very Good 8.0
Rather old property- good stay
The club lounge was quite good with a lot of options for food & drinks & excellent service by the manager. Apart from that the rest of the hotel was just about ok. The rooms need to be renovated
Grace, in3 night family trip
Exceptional 10.0
zing service
Absolutely amazing service Nice food Wine list not that appealing
W B, hk4 night family trip
Very Good 8.0
Fabulous staff who are ready to provide you with any requirements. Highly recommended!
ca1 night trip with friends
Very Good 8.0
Nice hotel with nice views. Maybe they could do more big management, lot of bugs outside.
hk1 night romance trip
Very Good 8.0
Standard service in the middle of expat area
the hotel has limited choice of restaurant. Staff provide standard service. the location is at the westlake, which has a nice view. Yet, the hotel is a bit old already.and the surroundings are a bit old.
us3 night business trip

InterContinental Hanoi Westlake