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Viaggio Resort Mazatlán

Photo gallery for Viaggio Resort Mazatlán

Exterior
On the beach
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers

Overview of Viaggio Resort Mazatlán

Viaggio Resort Mazatlán

Beachfront resort with free water park, near El Cid Country Club Golf Course

7.8/10 Good

37 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
Map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 3 outdoor pools
  • Free water park
  • Breakfast available
  • Free children's club
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 6 min drive
  • Mazatlán Aquarium - 12 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 38 min drive

Restaurants

  • F.I.S.H - 2 min walk
  • La Concha - 5 min walk
  • La Casa Country - 7 min walk
  • Allegro Caffe - 11 min walk
  • Panama - 13 min walk

About this property

Viaggio Resort Mazatlán

Viaggio Resort Mazatlán is a great choice for your beach stay in Mazatlán. The 3 outdoor pools and free water park provide recreation options for everyone. Main Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. A free kid's club, a poolside bar and a children's pool are other features.

All-inclusive

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 291 units

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's games
  • Changing table
  • Lifeguard on site

What to do

  • On the beach

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • Television in common areas
  • 3 outdoor pools
  • Free water park
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Close-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Travel cot
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

Main Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Al Fresco Restaurant – Overlooking the ocean, this diner specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Pool Bar – This poolside bar specialises in seafood and serves lunch and light fare. Open daily.
Caffenio Coffee Bar – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and only serves light fare. Open daily.

Fees & policies

Refundable deposits

  • Cash deposit for Spring Break: MXN 5000 per stay for guests under 21 years old staying between 20 February to 31 March

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 350 for adults and MXN 200 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for MXN 300.0 per night
  • Rollaway beds are available for MXN 500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Frequently asked questions

Does Viaggio Resort Mazatlán offer free cancellation for a full refund?
Yes, Viaggio Resort Mazatlán does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Viaggio Resort Mazatlán?
As of 9 December 2022, prices found for a 1-night stay for 2 adults at Viaggio Resort Mazatlán on 11 December 2022 start from €142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Viaggio Resort Mazatlán?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Viaggio Resort Mazatlán?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Viaggio Resort Mazatlán?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Viaggio Resort Mazatlán?
Yes, there's free self parking.
What are the check-in and check-out times at Viaggio Resort Mazatlán?
You can check in starting at 3:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Viaggio Resort Mazatlán and nearby?
Viaggio Resort Mazatlán has 3 outdoor pools.
Are there restaurants at or near Viaggio Resort Mazatlán?
Yes, there are 2 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include La Concha (5-min walk), La Casa Country (7-min walk) and Allegro Caffe (11-min walk).
What's the area around Viaggio Resort Mazatlán like?
Viaggio Resort Mazatlán is located on the Strip in Zona Dorada, a short 13-minute walk from Punta Camaron Beach and 17 minutes' walk from El Cid Country Club Golf Course.

Overall score and ratings

7.8

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Good stay
My husband and I stayed at your hotel for 11 nights. The rooms were spacious, bed’s comfortable and choice of pillows great. Leonardo the Event cordinator made our trip very enjoyable. He was fun, great with events, spoke english so was able to make lots of recommendations for the area. Gustavo was an excellent waiter and Carlos at the front desk was a huge help. My only negative comment would be the music around the pool was often played so loud we couldn’t talk or read by the pool. And no one at the front desk told us there was a gym. And no one provided us with a gym schedule as we found out there was yoga everyday. We would have done yoga if we had known. It would be a nice touch if they provided hotel information sheets in the rooms.
Esther, 11-night trip
Verified Hotels.com guest review

6/10 Good

Loud Beach Bandsdhdbdbdbdbdb
Overall, the hotel was nice. We had an ocean view room with a king bed. We did not do the all-inclusive option as we wanted to explore local cuisine. The only issue we had was the several beach bands that play continuously from 11AM to 11PM. The bands are allowed to roam the beach and they play for beach goers who pay them a few pesos. The problem is they play so loud you can not hold a conversation with someone in the pool area, you cannot enjoy an evening on the balcony enjoying the sunset (we were on the 11th floor) because the b
Steven, 5-night trip
Verified Hotels.com guest review

4/10 Fair

too many people fought in the room next door too much noise they took many buses at the same time two hours to use the elevator unhappy with the service
rosa maria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 2-night trip
Verified Hotels.com guest review

8/10 Very good

bueno
JOSE LUIS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Agradable!
El hotel está agusto y es nuevo relativamente así que todo bien. Tiene todo cerca,y está la playa muy agradable.
Adriana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel de Jesús, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Excelentes instalaciones y servicio de todo el personal.
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

LUIS, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente experiencia y servicio
Muy grata la experiencia el hotel está prácticamente nuevo, las habitaciones cómodas, el servicio del personal excelente las albercas bien y área de niños perfecta, buena música, rica la comida y bien ubicado Las oportunidades que vi aunque insisto muy bien la experiencia, el tema es que el hotel es nuevo pero también el personal entonces llega a complicarse un poco el servicio por ejemplo en comida en general el servicio es tardado, pero al final la comida llega y es buena, cómo digo son áreas de oportunidad pero no demerita para nada la experiencia
Rodrigo, 2-night family trip
Verified Hotels.com guest review