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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Playa Palms Beach Hotel

4-star4 stars
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710, Mexico

4-star beachfront hotel with outdoor pool, near Playa del Carmen Main Beach
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Comfort and cleanliness: 10/10 Location: 7/10 Pros: - Free 5 gallon drinking water in…Feb 8, 2021
  • Mini studio avec une petite plage privée, à 2 pas de tout sans avoir le bruit des boites,…Feb 8, 2021

Playa Palms Beach Hotel

from €65
  • Studio, Partial Ocean View
  • Studio, 1 Queen Bed, Garden View
  • Ocean Front Studio
  • Apartment, 1 Bedroom, Partial Sea View
  • Family Room
  • Penthouse

What’s around Playa Palms Beach Hotel


  • In Downtown
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Punta Esmeralda Beach - 37 min walk
  • Playacar Golf Club - 39 min walk

Getting around

  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours)*


  • No onsite parking

  • Street parking available

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 2
  • Year Built - 1997
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Library
Languages Spoken
  • English
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features



  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Playa Palms Beach Hotel’s small print

Also known as

  • Hotel Playa Beach
  • Playa Palms Beach
  • Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
  • Playa Palms Beach Hotel Del Carmen
  • Playa Palms Beach Hotel Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Hotel Hotel Playa del Carmen
  • Palms Boutique
  • Palms Boutique Beach
  • Palms Boutique Beach Hotel
  • Playa Beach Hotel
  • Playa Palms Boutique Beach
  • Playa Palms Boutique Beach Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Playa del Carmen


This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Continental breakfast is offered for an extra charge of USD 5 for adults and USD 5 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 79.00 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Playa Palms Beach Hotel

  • Does Playa Palms Beach Hotel offer free cancellation for a full refund?
    Yes, Playa Palms Beach Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Playa Palms Beach Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Playa Palms Beach Hotel?
    Sorry, there's no onsite parking at Playa Palms Beach Hotel.
  • Is there a pool at Playa Palms Beach Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Playa Palms Beach Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Playa Palms Beach Hotel?
    You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Playa Palms Beach Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include 100% Natural (3-min walk), Harry's (3-min walk), and la patrona de playa (4-min walk).
  • Is airport shuttle service offered by Playa Palms Beach Hotel?
    Yes, an airport shuttle is available. The charge is USD 79.00 per vehicle one-way.
  • What is there to do at Playa Palms Beach Hotel and nearby?
    Have fun with activities like cycling, kayaking, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a garden.

Recent reviews

Very Good 8.0 From 488 reviews

Good 6.0
Not what I expected
The staff was very friendly and helpful, but the place was not what I was expecting. My biggest disappointment was the beach. You cannot swim in the water in front of the hotel as there are boats anchored there. Also you can't walk to along the beach there because there are rocks. You have to walk to the street and down a couple of blocks to get to the beach. Even though we had a one bedroom unit, it still felt like a hotel room in that it was small and cramped. The hotel is in a great location though. It is very close to 5th Ave and all the restaurants and bars.
Stephanie, us3 night trip
Exceptional 10.0
Beautiful condo, great staff, love the view!
Beautiful view on the beach, great staff, one of the few boutique hotels left on the beach. Have stayed here many times and love it!
Steven, us5 night trip
Good 6.0
Just mediocre
The hotel was just okay. The view was great but the beach was quite small and the parking was crazy. The bed and pillows were terrible. It was nice that you could order breakfast for an extra charge to be delivered to your room, but would be nice to have more options. Overall, it was just okay and probably wouldn't have to stay there again.
PAM, us3 night trip
Exceptional 10.0
ood stay
The staff was great. Hotel a little old and a bit rough. The beach is exactly what you see on the live feed. Check in and out was easy and quick, the concierge was very helpful, even to the point to walk me to my pick up point for my trip. The only complaint is that I did not get the advertised breakfast and even on the day I texted the staff to order a larger breakfast nothing showed up. Other than that the location and service were great.
Scott, us7 night trip
Exceptional 10.0
Playa Palms is the hotel for location. The beach view with the boats very beautiful but we did have to walk down further to swim in the ocean. The breakfast was delightful with a very low fee. Mariana the receptionist amazing service!! Diffinately recommended
Mary, us3 night family trip
Fair 4.0
La localidad del lugar está excelente lo malo que no tiene estacionamiento siempre andas batallando para estacionarte el cuarto tenía un olor a humedad feo devén de tener más cuidado Asia la limpieza de los cuartos
Rosie, us5 night family trip
Very Good 8.0
Fair enough
Decent quality for the price. Close to everything. Staff was nice. I'd stay again.
Theoda, us3 night trip
Poor 2.0
We checked into our room and checked lut 30 mins later. No AC No hot water Room smelled like mildew Sheets where dirty and looked like there where bed bugs Drunk man tried to walk into uour room while my wife was changing Ill be demanding a refund
Anthony, us3 night family trip
Very Good 8.0
Problem with water pressure and hot water for two nights. Nothing offered for inconvenience
Thomas, us1 night trip
Exceptional 10.0
Small Paradise
Amazing!! I booked the room in front of the ocean. Private balcony The. Beach right on my feet. Paradise
Alejandro, us1 night trip

Playa Palms Beach Hotel