Porta Hotel del Lago

Photo gallery for Porta Hotel del Lago

Primary image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Basic Suite, Lake View | Balcony

Overview of Porta Hotel del Lago

UNESCO Sustainable Travel Pledge

Porta Hotel del Lago

3.5-star property
Lakefront hotel in Panajachel with outdoor pool and restaurant

8.0/10 Very good

532 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Choose dates to view prices

About this area

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 120 min drive
  • Quetzaltenango (AAZ-Los Altos) - 130 min drive
  • Airport shuttle (surcharge)

About this property

Porta Hotel del Lago

3.5-star eco-friendly hotel by the lake
Take advantage of a round-trip airport shuttle, a poolside bar and a terrace at Porta Hotel del Lago. For some rest and relaxation, visit the sauna or hot tub, and indulge in hydrotherapy or a massage. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an electric car charging station and 4 meeting rooms
  • Luggage storage, a 24-hour front desk and concierge services
  • Guest reviews give top marks for the helpful staff
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with premium channels
  • Balconies, daily housekeeping and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 4 meeting rooms
  • Conference centre (4725 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • No plastic drinking straws

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch TV
  • Premium cable channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between GTQ 60.00 and GTQ 100.00 for adults, and GTQ 40 and GTQ 100 for children (approximately)
  • Airport shuttle service is offered for an extra charge of GTQ 1600.00 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 200.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago offer free cancellation for a full refund?
Yes, Porta Hotel del Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Porta Hotel del Lago?
As of 3 October 2022, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on 2 November 2022 start from €139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Porta Hotel del Lago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Porta Hotel del Lago?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Porta Hotel del Lago?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of GTQ 200.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Porta Hotel del Lago?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Porta Hotel del Lago?
Yes, an airport shuttle is available. The charge is GTQ 1600.00 per person one-way.
What are the check-in and check-out times at Porta Hotel del Lago?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Porta Hotel del Lago and nearby?
Have fun with activities such as cycling, boat tours and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Porta Hotel del Lago also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Porta Hotel del Lago?
Yes, there's an on-site restaurant. Nearby restaurants include Deli Jasmín Restaurante (3-min walk), Restaurante El Bistro (4-min walk) and Tuscani (4-min walk).
Does Porta Hotel del Lago have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Porta Hotel del Lago like?
Porta Hotel del Lago is a short 1-minute walk from Multiple Use Area Lake Atitlan Basin and 4 minutes' walk from La Galeria. Travellers say that this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

3 Night Stay
Great place to stay in Panajachel. Views are incredible. Great water pressure, friendly staff & the restaurant is reasonably priced with good food. We have stayed here several times over the years and we will return.
Gregory S, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family Reunion
We loved our stay at the Porta Hotel. The views were incredible and they treated us with kindness and professionalism.
Gregory S, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The beds are very hard. The tv was not working properly. The room was ugly. The lobby is better than the actual room.
Samaris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Place
I love Pana!! And have stayed in Pana many times but not at this hotel. It was Amazing and the view from my room was priceless. Would recommend getting a lake view room when you come. Also the staff was very accommodating. Will stay here every time I come now.
Joseph, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Our stay was amazing and the staff are quite exceptional, especially Abby who made our stay unforgettable. Would recommend this to anyone.
DUNCAN, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice property, overlooking the lake. Nice views. Would recommend.
Selene, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Diego, 1-night trip
Verified Expedia guest review

4/10 Fair

Pool access was limited. Everything was over priced.
alfredo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ariella, 2-night trip
Verified Expedia guest review