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All properties in Xpu-Ha, Quintana Roo, Mexico
1 room, 2 adults

Barceló Maya Palace - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750, Mexico

Upscale beachfront property with water park, near Xpu-ha Beach
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

Notes

  • Generally, the hotel was fine. Probably not quite as nice as reviews make it out to be.…Jan 25, 2021
  • Excellent choice beautiful location, beautiful property!!! Great food choices for dinner!…Dec 26, 2020

Barceló Maya Palace - All Inclusive

from €165
  • Junior Room
  • Junior Suite, Oceanfront (Premium Level)
  • Junior Suite, Pool View (Premium Level)

What’s around Barceló Maya Palace - All Inclusive

Landmarks

  • On a private beach
  • Xpu-ha Beach - 32 min walk
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Golf Club - 27 min walk
  • Chikinha Cenote - 34 min walk
  • Puerto Aventuras Marina - 34 min walk
  • CEDAM Museum - 35 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 756 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. An airport shuttle service (surcharge) is available on request.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Ecotours nearby
  • Sailing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2350
  • Conference space size (meters) - 218
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite clubs
  • Theme parties

Not included
  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Ecotours nearby
  • Sailing nearby

Barceló Maya Palace - All Inclusive’s small print

Also known as

  • All Inclusive Barcelo Maya Palace Deluxe
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.5 per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Barceló Maya Palace - All Inclusive

  • Does Barceló Maya Palace - All Inclusive offer free cancellation for a full refund?
    Yes, Barceló Maya Palace - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Barceló Maya Palace - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Barceló Maya Palace - All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Barceló Maya Palace - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Barceló Maya Palace - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Barceló Maya Palace - All Inclusive?
    You can check in from 3 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Barceló Maya Palace - All Inclusive?
    Yes, there are 6 onsite restaurants, featuring international cuisine. Nearby restaurants include La Caleta (2.1 mi), Restaurant Latitude 20 (2.2 mi), and Ayami Restaurante Japones (2.3 mi).
  • Is airport shuttle service offered by Barceló Maya Palace - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 123 per vehicle one-way.
  • What is there to do at Barceló Maya Palace - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Barceló Maya Palace - All Inclusive also has 2 poolside bars, 4 bars, and a nightclub, as well as a private beach, a sauna, and a Turkish bath.

Recent reviews

Fabulous 8.8 From 1,122 reviews

Exceptional 10.0
Best ever
Amazing
Dale, us3 night trip with friends
Very Good 8.0
Love to come back
Very good experience. It is not our first time in this hotel. We loved the beach, the room but I would recommend to expand food choices Last year we loved grilled fish that was available at lunch and dinner. However, this year it was not available at all. Also, the salad bar should have more options. Overall, we had a great time and would love to come back again. Hopefully without mendated COVID restrictions. Thank you for the great vacation despite this difficult times.
helen, us9 night trip
Exceptional 10.0
The property is amazing and extremely clean, the staff makes sure the property is always in top quality.
Carlos, us7 night family trip
Exceptional 10.0
Great pools and great service staff. Currently only 3 of their resorts are open and if you stay here you are only allowed to use this one and the Colonial and not the adults only resort.
Javier, us1 night trip with friends
Exceptional 10.0
I thought the resort had excellent procedures in place for dealing with covid. Getting off the shuttle our luggage was sanitized, we had our temperature taken and presented with hand sanitizer upon entering the hotel. This procedure was repeated before entering any of the dining facilities, and masks needed to be worn. We actually felt safer at the resort, than back home in the states. Food was excellent, and all the staff went out of their way to please. Poolside and at the beaches you could lose the mask and enjoy the multiple activities available (swimming, sailing, paddleboard, volleyball, water yoga, snorkeling, etc.). We also enjoyed a VR experience in the main pool where your floating in the pool with a snorkel and VR goggles traveling through the Space Station, Skydiving, and Deep sea diving...very cool experience!! The grounds of the hotel were well manicured, the beach offered a wonderful view of the sunrise peeking above above the horizon, and the hotel was beautifully lit a night for extra ambience.
IndyDuet, us9 night family trip
Good 6.0
Wristband Keys never worked
They wanted to charge me more money because I made a reservation for 4. They claimed only 3 can be in the room. Also our wristbands never worked...they are the key to the room and even after walking 30 minutes to the front desk and 30 minutes back they never worked so we spent over an hour, on top of the hour walk, outside our room. We were only there for one night and they never got the keys/wristbands correct.
Kristine, us1 night trip with friends
Very Good 8.0
We were upgraded upon arrival from Palace to Adults Only. We were glad to be away from kids but disappointed there wasn’t much entertainment at the adults only. A few pool side activities and every night was so boring for us honestly with bingo and super old music and everybody just sitting there staring at each other. When we tried to reserve a restaurant from another resort we were told we couldn’t by the lady in guest services! I was upset about this because it’s one of the reasons we chose Palace in the 1st place was to have more food options. The buffet had almost the same food every day. Traveling to the other resorts by bus was over a 20 minute wait each time, much faster to just walk! On a positive note the staff was very attentive and friendly and the resort was very clean! Gorgeous beach and best snorkeling.
us6 night romance trip
Poor 2.0
Hotel is a 2 star-hotel maximum. Food in buffet is terrible. Reservations for dinner in specialty restaurants are imposible to make, restaurants are fully booked one week earlier. Barceló has 6 hotels together in the complex with different rates and they allowed guests from lower rates to stay in higher rates hotels.
Carlos, us7 night family trip
Exceptional 10.0
Excelente hotel servicio playas y albercas muy contentos con el servicio
Sergiogro, us7 night family trip
Exceptional 10.0
First time in Rivera Maya.. upgrade to VIP room Bc I’m a client of Expedia. My experience was excellent, amazing and I would go back again
SracelyGuerrero, us7 night family trip

Barceló Maya Palace - All Inclusive