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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Palace Downtown

5-star5 stars
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai, United Arab Emirates

Luxury hotel with full-service spa, connected to a shopping center, near Dubai Fountain
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Our stay was amazing. Staff always kind and showing respect. The room was clean and bed…Mar 2, 2020
  • All of the staff at the breakfast hall were very nice, The staff at the pool were great,…Sep 21, 2018

Palace Downtown

from €259
  • Deluxe Lake View Room
  • Diplomatic Suite, Lake View
  • Deluxe Fountain View
  • Palace Suite Fountain View
  • Palace Room, Lake View
  • Palace Suite, Lake View
  • Junior Suite Lake View
  • Palace Room, Fountain View
  • Royal Suite

What’s around Palace Downtown

Landmarks

  • In Downtown Dubai
  • Dubai Fountain - 5 min walk
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 3 mi / 4.8 km

Getting around

  • Dubai Intl. Airport (DXB) - 22 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 40 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 49 min drive
  • Burj Khalifa - Dubai Mall Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 242 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 7 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool umbrellas
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18299
  • Conference space size (meters) - 1700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Library
Accessibility
  • In-room accessibility
Languages Spoken
  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Palace Downtown’s small print

Also known as

  • Dubai Downtown Palace
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Dubai
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai
  • Palace Dubai Downtown
  • Palace Hotel Dubai Downtown
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace The Old Town Hotel Dubai
  • Palace Downtown Dubai Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night

Deposit: AED 500 per night

  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Rollaway beds are available for AED 350.0 per night

Buffet breakfast is offered for an extra charge of AED 160 per person (approximately)

Airport shuttle service is offered for an extra charge

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palace Downtown

  • Does Palace Downtown offer free cancellation for a full refund?
    Yes, Palace Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palace Downtown?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palace Downtown?
    Yes, there's free self and valet parking.
  • Is there a pool at Palace Downtown?
    Yes, there's an outdoor pool.
  • Are pets allowed at Palace Downtown?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Palace Downtown?
    You can check in from 3 PM to midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Palace Downtown?
    Yes, there are 7 onsite restaurants. Nearby restaurants include Serafina (3-min walk), Claw (4-min walk), and Bice Mare (4-min walk).
  • Is airport shuttle service offered by Palace Downtown?
    Yes, an airport shuttle is available.
  • What is there to do near Palace Downtown?
    Recommended spots to visit include Dubai Fountain (5-min walk) and Dubai Mall (1 mi), along with Burj Khalifa (1 mi) and Dubai International Convention and Exhibition Centre (3 mi).

Recent reviews

Superb 9.2 From 430 reviews

Exceptional 10.0
Top Notch Hotel in a great location
ieBusiness trip
Exceptional 10.0
Fantastic Location
Eduardo, us3 night family trip
Good 6.0
The property was in beautiful condition and an ideal location.
us1 night family trip
Exceptional 10.0
Absolutely the best hotel if you want a good view of the fountains and Burj Kalifa. Location can’t be beat. The service was the best I think we have had in any hotel anywhere! Wonderful experience. We will be back.
John, us2 night trip
Exceptional 10.0
Very well located, superb personnel attention in all service areas. Worth the stay!
Astrid, us2 night family trip
Exceptional 10.0
Cosy with a wonderful atmosphere. Staff are friendly and helpful. Great location where is closing to souk albhar , dubai mall Mohammed bin Rashid boulevard.
us2 night trip with friends
Exceptional 10.0
We booked 2 rooms (Deluxe Fountain View for both rooms)...one double queen for my husband & I, and a single for my mother. My mother's room had a good great view of the fountain on the 3rd floor The other, was on the lowest level facing the restaurants, we had to go from the balcony to a walkway to be able to see the fountain. There was no privacy (as we were facing the restaurants across the waterway) and to view the fountain had to go to the walkway. It took us over an hour and a half to be able to change rooms after many calls to reception and different answers from them. (room is being cleaned, hotel is full, we may only have a 2 bed room...etc.) There was a big difference between the two rooms called “Deluxe Fountain View” Eventually, they were able to give us a room on the same floor as my mother’s but overlooking the hotel’s restaurant. At least we had some privacy and could look at part of the fountain sideways from the balcony. There was a big difference between the two rooms called “Deluxe Fountain View” Other than that, the hotel is in a great location.
us2 night romance trip
Very Good 8.0
well placed for many attractions and restaurants . Staff very accommodating and suite a good size . All in all a good hotel for a short break .
Julie, gb3 night family trip
Exceptional 10.0
Upgraded to suite overlooking fountains and Khalifa! Amazing location close to Dubai mall.
Thomas, us1 night trip
Exceptional 10.0
The staff was friendly and went above and beyond with their service. Room was clean and the bed was comfortable. Ask for James at the front desk and Dharma for your waiter! We will be staying here again for our next Dubai visit!
Holly, us2 night family trip

Palace Downtown

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