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ARCOTEL Kaiserwasser Vienna, Vienna

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4.5 star.
Wagramer Strasse 8ViennaVienna1220Austria
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Excellent4.2 / 5
Bar
Bar is awesome
Service
Fantastic service
Wellness
Great wellness & sports facilities
WiFi
WiFi system needs upgrading
229See all 229 Hotels.com reviews
From 607 reviewsTripAdvisor Traveller Rating

ARCOTEL Kaiserwasser Vienna, Vienna

from €84
  • Family Room
  • Executive Room
  • Comfort Room
  • Comfort Room Breakfast excluded
  • Executive Room - Single Use
  • Executive Double Room

At a glance

Key facts

Hotel size

  • This hotel has 282 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs and cats only) *

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Arcotel Kaiserwasser
  • Arcotel Kaiserwasser Hotel
  • Arcotel Kaiserwasser Hotel Vienna
  • Arcotel Kaiserwasser Vienna
  • Arcotel Vienna
  • Kaiserwasser
  • Kaiserwasser Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs EUR 21 per night

Valet parking is available for an extra charge

Breakfast is offered for an extra charge of EUR 22 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 15 per pet, per night

Airport shuttle service is offered for an extra charge

High-speed Internet access (wired) is available in guestrooms for an extra charge

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Health club
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 8
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant UNO - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Health club
  • Sauna
  • Steam room
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

ARCOTEL Kaiserwasser Vienna, Vienna’s small print

Also known as

  • Arcotel Kaiserwasser
  • Arcotel Kaiserwasser Hotel
  • Arcotel Kaiserwasser Hotel Vienna
  • Arcotel Kaiserwasser Vienna
  • Arcotel Vienna
  • Kaiserwasser
  • Kaiserwasser Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs EUR 21 per night

Valet parking is available for an extra charge

Breakfast is offered for an extra charge of EUR 22 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 15 per pet, per night

Airport shuttle service is offered for an extra charge

High-speed Internet access (wired) is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 229 reviews

ARCOTEL Kaiserwasser Vienna, Vienna
Outstanding5.0 / 5
Enjoyed our stay.
The hotel was clean, well maintained and comfortable. It is not walking distance from city center so be prepared to buy train tickets to and from city center. At 2.20 pp ea way it adds quickly. We purchased a 72 hour pass but I'll admit our tickets were never checked. He air conditioner worked great which was a huge bonus given the hot temps but our internet connection was horrible. I was constantly disconnected and ea time had to reenter the pass code. I had to go out into the hall to have an adequate connection. Our room was at the end of a long hallway so perhaps we were far from the router but it was a quiet location. Breakfast was what I consider quite expensive - 22 euros pp and unless you are satisfied w bread and pastries for breakfast there is really nowhere else we found to get a good breakfast. House keeping is bit slow to get to the room. I think the hotel is so large that they focus on cleaning all the checkout rooms first and by the time they get to the occupied rooms it is late....after 3. Oh also be advised that in the workout room - if you have to put your hotel room card into any equipment to get it to work then you are being charged for it. I put my card into one machine just to see how it worked for about one minute and it was 12 euros. The hotel removed the charge when I explained I didn't use it. Again for comfort this hotel was above average but beware of the other things.
4 night trip
ARCOTEL Kaiserwasser Vienna, Vienna
Poor1.0 / 5
A memorable stay for all the wrong reasons
Could this possibly be the worst so called four star hotel in the world? From an efficient but unfriendly welcome at reception things continued to go downhill. The hotel is a 60s 70s concrete monstrosity, unfortunately the rooms still seem to be in that area with the most horrendous lurid red and purple patterned carpet. Perhaps the smallest TV ever seen all of 15 inches, I have seen bigger laptops. They obviously recognise the overkill on red with red chaise with OTT siler claw feet and a buttoned red headboard as the red curtains have actually been hung back to front with the red to the outside - novel! Unfortunately the guest's first requirement for a comfortable sleeping experience is not met with the cheapest possible foam piece filled pillows as commented on by other reviwers - clearly this hotel does not listen to feedback. The beds are utility and little better with a king consisting of two twins pushed together. The cheapest felt like duvets - this is Austria where good duvets originated. On the first floor the corridor had raised inspection hatches outside every room - an early norning delight as housekeeping trolleys clattered and banged across them. Does this hotel have a manager? If so a very unaware one as I noticed this noise on the way to my room - something the management clearly havent! Another sign of disregard for gusets health club closed and foyer croded with a HiFi exhibition never mind the guests inconveniece. Avoid at all costs.
3 night business trip
ARCOTEL Kaiserwasser Vienna, Vienna
Excellent4.0 / 5
Good and clean hotel
Hotel is good with location for business conferences
2 night business trip
ARCOTEL Kaiserwasser Vienna, Vienna
Excellent4.0 / 5
easy access, close to U1, have direct airport bus
one of the lady(Austrian maybe) at front desk was very helpful and friendly, forgot to asked her name, I saw her in the late afternoon. Others were not very knowledgeable.
3 night romance trip
ARCOTEL Kaiserwasser Vienna, Vienna
Good3.0 / 5
Clean hotel near expo
Clean and in a good location if need to be close to the expo. However wifi in the rooms doesn't work, tv remote was broken, tv is smaller than u had in 80-s. Phone is not usable. People at reception are too busy for you. Booked a double bed, got 2 single beds. Breakfast 22 eur extra. Well, does not seem like a good value overall.
1 night business trip

See all reviews

ARCOTEL Kaiserwasser Vienna, Vienna

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