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Heritage Suites Hotel

5.0 star property
Luxury hotel with 2 restaurants, near Pub Street
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Heritage Suites Hotel

Photo gallery for Heritage Suites Hotel

Colonial Family Suite With Jacuzzi
Property grounds
Exterior
Heritage Rooms
2 restaurants, breakfast, lunch, dinner served; Asian cuisine

Overview of Heritage Suites Hotel

9.4

Exceptional

Property highlights

  • Air conditioning
  • Free WiFi
  • Laundry facilities
Map
Wat Polangka, Phum Slok Kram, Siem Reap, 17000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport pick-up
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Room options

View all photos for Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Suite Pool

Colonial Suite Pool | View from room

Colonial Suite Pool

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

  • 105 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Heritage Rooms

Heritage Rooms

Heritage Rooms

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for The Residence

The Residence

The Residence

  • 160 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Pub Street - 22 min walk
  • Old Market Area - 2 min drive
  • Angkor Night Market - 2 min drive
  • Angkor Wat - 6 min drive

Getting around

  • Siem Reap (REP-Siem Reap Intl.) - 16 min drive
  • Siem Reap Angkor Intl. Airport (SAI) - 58 min drive
  • Free airport pickup

Restaurants

  • Pou Restaurant and Bar - 5 min walk
  • Hashi (箸) - 14 min walk
  • Vibe - 17 min walk
  • Peace Cafe - 6 min walk
  • HAVEN - 2 min drive
Map

About this property

Heritage Suites Hotel

Heritage Suites Hotel offers free airport pick-up service (available 24 hours) and puts you 1.1 mi (1.8 km) from Pub Street and 3.5 mi (5.6 km) from Angkor Wat. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or reflexology, and Heritage Restaurant, one of 2 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a sauna are other highlights at this luxurious hotel.

Languages

English, French, Hungarian, Japanese, Khmer, Swedish

Sustainability

Sustainability practices

Vegan dining options
Water dispenser
No plastic drinking straws
Garden
Bicycle rentals
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Free airport pickup on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Discount at nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 25 buildings/towers
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • No plastic drinking straws
  • Banquet hall
  • Reception hall

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Room amenities

Home comfort

  • Air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Heritage Restaurant – This poolside fine-dining restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Wine Bar – On-site bistro. Open daily.
Bamboo Bar – This theme restaurant serves lunch and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • New Year's Eve (31 December) gala dinner per adult: USD 120
  • New Year's Eve (31 December) gala dinner per child: USD 60 (from 4 to 11 years old)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 for adults and USD 10 for children
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards and cash.
Property registration number L001-100099777

Also known as

Heritage Suites Hotel Siem Reap
Heritage Suites Hotel
Heritage Suites Siem Reap
Heritage Suites
Heritage Siem Reap
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Suites Hotel Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Hotel Hotel Siem Reap

Frequently asked questions

Does Heritage Suites Hotel offer free cancellation for a full refund?
Yes, Heritage Suites Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heritage Suites Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Heritage Suites Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Heritage Suites Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heritage Suites Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Heritage Suites Hotel?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at Heritage Suites Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Heritage Suites Hotel and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Heritage Suites Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Heritage Suites Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and Asian cuisine.
What's the area around Heritage Suites Hotel like?
Heritage Suites Hotel is a short 2-minute walk from Miniature Replicas of Angkor’s Temples and 5 minutes' walk from Charles de Gaulle Road.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Tom, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
Shu-Chi, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.
jungkyum, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm
Lina, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Rong, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Grant, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.
Santiago, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Todd, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Natalie, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea). The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife. But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve
John and Marinda, 8-night family trip
Verified Expedia guest review