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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Sheraton Shenzhen Futian Hotel

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great China International Exchange, Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048, China

Luxury hotel with indoor pool, connected to the convention center, near Coco Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Value
Value for money could be better

Sheraton Shenzhen Futian Hotel

from €94
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Business Lounge Access
  • Deluxe Room, 2 Double Beds, Business Lounge Access
  • Superior Room, 1 King Bed
  • Superior Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Club Studio Suite, 1 King Bed, Business Lounge Access
  • Executive Suite, 1 King Bed, Business Lounge Access
  • Club Suite, 1 King Bed, Business Lounge Access

What’s around Sheraton Shenzhen Futian Hotel

Landmarks

  • In Futian
  • Coco Park - 7 min walk
  • Shenzhen Convention and Exhibition Center - 12 min walk
  • Shenzhen City Hall - 10 min walk
  • Shenzhen Civic Center - 18 min walk
  • Guan Shanyue Art Museum - 23 min walk
  • Shenzhen Concert Hall - 25 min walk
  • Lianhua Mountain Park - 28 min walk

Getting around

  • Shenzhen Intl. Airport (SZX) - 22 min drive
  • Hong Kong Intl. Airport (HKG) - 49 min drive
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Station - 6 min drive
  • Hong Kong Sheung Shui Station - 11 min drive
  • Shenzhen Convention and Exhibition Center Station - 3 min walk
  • Futian Station - 8 min walk
  • Gangxia Station - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 290 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor seasonal pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 86112
  • Conference space size (meters) - 8000
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Visual alarms in hallways
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Korean
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Mezzo Italian Restaurant - This restaurant specializes in Italian cuisine and serves lunch and dinner.

The Exchange Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Afterwards Lobby Bar - Onsite lobby lounge. Open daily.

Sheraton Shenzhen Futian Hotel’s small print

Also known as

  • Hotel Shenzhen Futian
  • Sheraton Shenzhen Futian Hotel Hotel
  • Sheraton Shenzhen Futian Hotel Shenzhen
  • Sheraton Shenzhen Futian Hotel Hotel Shenzhen
  • Shenzhen Futian Hotel
  • Shenzhen Futian Sheraton
  • Sheraton Shenzhen Futian
  • Sheraton Shenzhen Futian Hotel
  • Shenzhen Sheraton
  • Sheraton Shenzhen
  • Shenzhen Sheraton
  • Sheraton Shenzhen Futian

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from June to October.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Buffet breakfast is offered for an extra charge of CNY 218 for adults and CNY 109 for children (approximately)

    Children's club access is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Sheraton Shenzhen Futian Hotel

    • Is there a pool at Sheraton Shenzhen Futian Hotel?
      Yes, there's an indoor pool and a seasonal outdoor pool.
    • Are pets allowed at Sheraton Shenzhen Futian Hotel?
      Sorry, pets and service animals aren't allowed.
    • Is parking offered at Sheraton Shenzhen Futian Hotel?
      Yes, there's free self parking.
    • What are the check-in and check-out times at Sheraton Shenzhen Futian Hotel?
      You can check in from 3 PM to midnight. Check-out time is noon.
    • What is there to do near Sheraton Shenzhen Futian Hotel?
      Recommended spots to visit include Coco Park (7-min walk) and Shenzhen City Hall (10-min walk), along with Shenzhen Convention and Exhibition Center (12-min walk) and Shenzhen Civic Center (0.9 mi).
    • Are there restaurants at or near Sheraton Shenzhen Futian Hotel?
      Yes, there are 2 onsite restaurants. Nearby restaurants include Zacub (3-min walk), New York Pizza Delivery (4-min walk), and XPats Bar (4-min walk).

    Recent reviews

    Very Good 8.4 From 176 reviews

    Fair 4.0
    the rooms smelled
    Mark, gb3 night business trip
    Exceptional 10.0
    Quality matches or even exceeds its price.
    Excellent location, great services, very good conditions. Quality matches or even exceeds its price.
    Kenneth, ca1 night business trip
    Very Good 8.0
    Quality of coffee at breakfast was not good but Starbucks is not far.
    Beveley, us3 night trip with friends
    Fair 4.0
    A disappointed stay
    All our requests (higher floor, city view, away from lift lobby) were not accepted without informing us while checked in. The staff told us that our room type had been upgraded, but in fact the room was booked at that grade. The cost of breakfast is, in my opion, expensive and we didn't have it since there are loads of food stalls/restaurant nearby. The room is spacious but a bit old, and it is facing other wings and above the ventilation vent...no view at all. The gym is excellent and the indoor swimming pool is good. But the outdoor swimming pool is old
    SK, hk1 night romance trip
    Exceptional 10.0
    Overall is GREAT!!
    Great location, right above Metro Station and surraounded by shopping malls with nice restaurants. All staff are friendly and helpful. Room is clean and large.
    SHUN YIN, hk1 night romance trip
    Exceptional 10.0
    Good service at counter. Helpful reception and customer service Officer
    Johnson M K, hk1 night family trip
    Fair 4.0
    I wish i should never stay in this hotel.
    This is the only 5 stars hotel that i had un-pleased staying. First, when the elevator door opened, old and mold smell from the floor carpet is disguising, like dirty rug never got clean well. in the room, all is very old and small. the shower room is very small, and in a bad design, after a quick shower, water anywhere! There's no temperate control in room, it was so cold, i had to ask portable heater and comfort. The most horrible thing happened is the Bluetooth speaker in hotel ring at 6 a.m.on Saturday, while i worked late until 2 a.m. which completely ruined my weekend!!!
    Yingmei, us2 night business trip
    Exceptional 10.0
    The only complain i have is that i did not get to utilise the hotel facilities due to winter weathers. But the room is so comfortable i really dont feel like going anywhere but stay in the hotel room all day. Thank you.
    Adrian, sg1 night trip with friends
    Fair 4.0
    Terrible Japanese restaurant associated with hotel
    The hotel in general was fine. What caused a major issue was the Japanese restaurant on the property. The hotel and all other restaurants took my corporate Visa along will billing to the room. I took some business guest to the Japanese restaurant. The price for menu was very overpriced, but since I had customers I continued with the meal. When the bill came the restaurant refused to take the Visa, and demanded a Chinese credit card or to pay cash. The bill was $2000 US Dollars so could not pay cash. We went round and round, so finally they said a manager was coming from another property with machine that would accept the Visa. They made us wait 3 hours until around 1am. We went to the front desk of hotel which offered no help, and said restaurant was not part of hotel, but was on their list of restaurants for the property. Next day the restaurant manager would still not take the Visa and threatened to call the police. I had to get our China Manager to pay via cash transfer. The Japanese restaurant is a total scam. The hotel management might also be on the scam.
    us3 night business trip
    Good 6.0
    ok for business trip, not so good for getaway
    for a 5 star hotel , I am very disappointed that the fitness facilities are shared with non hotel guests. Swimming caps are enforced for using the pools. This is so ridiculous.
    hk1 night family trip

    Sheraton Shenzhen Futian Hotel

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