Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club
  • Children's pool
  • On beach
  • Free WiFi
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club
    • Children's pool
    • On beach
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • We loved our stay a the hotel. Theres so much to do for the whole family without leaving…Dec 31, 2020
  • Sadly the food choices were very limited and the quality of cooking was disappointing.…Nov 18, 2020

Sandos Caracol Eco Resort - All Inclusive

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)
  • Superior Select Adults Only
  • Deluxe Select Adults Only
  • Penthouse Select Adults Only

What’s around Sandos Caracol Eco Resort - All Inclusive

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.4 km
  • Quinta Alegría Shopping Mall - 5 mi / 8.1 km
  • Quinta Avenida - 5.2 mi / 8.3 km
  • 3D Museum of Wonders - 5.6 mi / 9 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 8.7 mi / 14 km
  • Puerto Morelos Town Square - 19.4 mi / 31.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Dutch
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Sandos Caracol Eco Resort - All Inclusive’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sandos Caracol Eco Resort - All Inclusive

  • Does Sandos Caracol Eco Resort - All Inclusive offer free cancellation for a full refund?
    Yes, Sandos Caracol Eco Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
    You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 9 onsite restaurants. Nearby restaurants include Fonda Argentina (3.8 mi), El Puerto (4.1 mi), and Casa del Lago (4.2 mi).
  • Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 10 bars, and a nightclub, as well as a sauna, a steam room, and a garden.

Recent reviews

Good 7.8 From 1,107 reviews

Exceptional 10.0
GREAT VALUE
Great hotel, really big and with a lot of amenities
MARIA DEL R, mx3 night family trip
Good 6.0
Overall the hotel is alright. I like then eco environment and the activities, but I wasn’t very impressed with the staff at the restaurants and food quality was okay.
Oc, us4 night family trip
Fair 4.0
Food sucks !!!
The resort smelled all around, the employees are not nice, except Monserrat she is just awesome!! The food over all is really bad especially the buffet.. wife and I ate pizza everyday and hamburgers because its just bad.. I would never stay there again!
Victor, mx4 night family trip
Fair 4.0
They need better beds and accommodations for their guest. The rooms are outdated. The food was not good! Will not stay there again.
us7 night family trip
Fair 4.0
No me gusto las piscinas, los caminos sucios, peste de animales domésticos, lo que ofrecieron en el paquete de todo incluido no es cierto de todos los restaurantes solo habren dos y es por reservación en mas de 2 ocaciones tuvimos que salir a cenar a la calle por no tener la reserva,solo uno de bufet y es lo mismo y no es seguro todo el mundo toca los utensilios para servirse,los cuartos qué reservamos eran solo para adultos y nos dieron unos en áreas de familias con bunk bed dentro del cuarto y bien lejo de todo,teniamos que pagar propinas para que nos recogieran y nos llevaran al cuarto todos los dias,el restante mexicano maracas esta cerrado solo lo usan los empleados, la disco cerrada,hay fotografos en la playa que te tiran fotos y luego te quieren cobral como $150.00 por paquetes de 30 fotos electronicas si estan en un grupo te las separan y cobral mas no caigan en su trampas y el hotel permite eso en sus playas y vendedores de todo tipo hasta drogas.otra cosa no pidan langosta en el restaurante Riviera por que salen endeudado como $100 dolares por colita y mal cocinadas.Lo bueno es que conocimos a jose un empleado de los lirios que nos sirvio con mucha profecionaidad le recomiendo ese restauran los demas nada de bueno.
Josepons, us7 night family trip
Fair 4.0
The photos of the resort are exactly how the resort looks! The resort has a lot of activities to offer and most are free. The resort itself is like adventuring into a jungle! I wish there were guided hiking tours through the resort so you would not miss any of the hidden trails. Unfortunately, I travelled during COVID-19 pandemic so some of the free activities were not available. However, they did not do much promoting and talking about the free activities that are available. There is a lot of pressure to purchase activities such as spa treatments. I could not go a half hour at the main pool enjoying the sun without being asked to undergo a spa treatment. They will find you sunbathing on the beach too and pressure you. There is also no mention of the high mosquito population at this resort. Due to it's great nature jungle environment mosquitoes are present in high numbers. Bring lots of OFF!
us5 night trip
Good 6.0
The resort is nice and very clean.. the staff is very friendly ,and always willing to help.. the food is HORRIBLE!! The buffet they put a mix of items in the same container all mixed in, without even labels, so you don’t know what anything is.. the restaurants a la carte are also horrible. My kids could never eat pizza there, cause they put like an orange sauce in it and the cheese doesn’t even taste like it.. The beach is full of rocks, you can’t even go in the water without scratching yourself..definitely not going back!!
Roxy, us5 night family trip
Very Good 8.0
I enjoyed the property very much. Plenty of activities and enjoyment to be taken in all around. I enjoyed the wildlife and the beach! The staff was always helpful and cheerful. The buffet area was kept clean and organized. The food in the buffet was good but after a week of the same options, a little change during the week might have been nice. I only went to 2 restaurants on the property. I did not enjoy the Italian restaurant but the Japanese restaurant was a delight. I would recommend this resort to my friends and family.
Jill, us7 night trip
Exceptional 10.0
we had a great experience at Sandos. The water park was one of our favorite amenities. the service was excellent, the hotel was super.
Veronica, us5 night family trip
Poor 2.0
Unsatisfactory service accommodation! Would not repeat stay. Rooms are out dated. Non-smoking room smelled like cigarette.
us3 night family trip

Sandos Caracol Eco Resort - All Inclusive