Choose dates to view prices

Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

Aerial view
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near La Isla Shopping Mall

9.4/10 Exceptional

1,499 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 15 min walk
  • Cancun Convention Center - 8 min drive
  • Tortuga Beach - 11 min drive
  • Iberostar Cancun Golf Course - 9 min drive
  • Langosta Beach - 12 min drive
  • Turtle Beach - 16 min drive
  • Delfines Beach - 9 min drive
  • Puerto Cancun Marina Town Center - 19 min drive
  • Plaza Las Americas - 21 min drive
  • Ultramar Ferry Puerto Juárez - 26 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • Limoncello - 5 min walk
  • Tacun - 5 min walk
  • Lorenzillo's - 5 min walk
  • Cambalache - 16 min walk
  • Hooters - 17 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

At Hyatt Zilara Cancun - All Inclusive - Adults Only, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll be within a 15-minute walk of La Isla Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. La Adelita Cantina, one of 6 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 5 bars/lounges, a beach bar and a health club. Fellow travellers love the helpful staff and comfortable guest rooms.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Japanese, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 307 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Pilates classes
  • Racquetball/squash
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Golfing nearby
  • Parasailing nearby
  • Waterskiing nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6781 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible registration desk

Languages

  • English
  • Japanese
  • Korean
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Punta Vista – This beachfront restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Spice – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Zilara Adults
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Hyatt Zilara
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun Adults All Inclusive
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Cancun All Inclusive Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Frequently asked questions

Does Hyatt Zilara Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Zilara Cancun - All Inclusive - Adults Only?
As of 7 February 2023, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - All Inclusive - Adults Only on 5 March 2023 start from €692, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Cancun - All Inclusive - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hyatt Zilara Cancun - All Inclusive - Adults Only?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
Is there an on-site casino at Hyatt Zilara Cancun - All Inclusive - Adults Only?
No, this property doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are both nearby.
What is there to do at Hyatt Zilara Cancun - All Inclusive - Adults Only and nearby?
Have fun during the warmer months with activities such as beach yoga. Additional recreation on-site includes pilates, racquetball/squash and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - All Inclusive - Adults Only also has 5 bars, a sauna and a steam room, as well as beach cabanas, a picnic area and a garden.
Are there restaurants at or near Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there are 6 on-site restaurants, featuring al fresco dining and Mexican cuisine. Nearby restaurants include Limoncello (5-min walk), Tacun (5-min walk) and Lorenzillo's (5-min walk).
Does Hyatt Zilara Cancun - All Inclusive - Adults Only have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Hyatt Zilara Cancun - All Inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Zilara Cancun - All Inclusive - Adults Only like?
Hyatt Zilara Cancun - All Inclusive - Adults Only is a short 15-minute walk from La Isla Shopping Mall and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Paradise
It was amazing - would highly recommend. Food was very very good with LOTS of options.
Jill, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Napapon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Troy, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Honeymoon bliss
We went to Hyatt Zilara Cancún for our honeymoon. The service was great. All of the workers are attentive, accommodating, and hard working. The food was delicious - an endless amount of food and such a wide variety too. We even did a couples massage at the Zen Spa. It was so relaxing. They also had live entertainment every night which I enjoyed. A variety of performances too. The only downside is that we could hear the people in the room above us walking at times. And the bed made noises, if you know what I mean. But other than that, it was our first all inclusive experience and definitely not our last. Looking forward to returning again in the future.
Alyssa, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

FUMIAKI, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mayra, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Very good
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review