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1 room, 2 adults

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5-star4.5 stars
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500, Mexico

Adults-only beachfront property with spa, near Chac Mool Beach
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Overall a good hotel but priced to high. Food was not very good. Service was great.…Dec 23, 2020
  • I love it me encanto la atención de las personas muy amables y siempre al pendientes de…Nov 21, 2020

Hyatt Zilara Cancun - All Inclusive - Adults Only

from €359
  • Ocean View Junior Suite Double
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite
  • Ocean View Swim Up Suite King
  • Junior Suite Double
  • Junior Suite King

What’s around Hyatt Zilara Cancun - All Inclusive - Adults Only

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 16 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Cancun Convention Center - 25 min walk
  • Chac Mool Beach - 4 min walk
  • Forum Beach - 20 min walk
  • Gaviota Azul Beach - 27 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

At a glance

Key facts

Size

  • 307 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free onsite valet parking

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Water skiing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6888
  • Conference space size (meters) - 640
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Japanese
  • Korean
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hyatt Zilara Cancun - All Inclusive - Adults Only’s small print

Also known as

  • All Inclusive Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
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Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Zilara Cancun - All Inclusive - Adults Only

  • Does Hyatt Zilara Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
    Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    Yes, there's free valet parking.
  • Is there a pool at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Hyatt Zilara Cancun - All Inclusive - Adults Only?
    Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine. Nearby restaurants include Limoncello (4-min walk), Tacun (5-min walk), and La Palapa Belga (3.3 mi).
  • Is there an onsite casino at Hyatt Zilara Cancun - All Inclusive - Adults Only?
    No, this property doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • What is there to do at Hyatt Zilara Cancun - All Inclusive - Adults Only and nearby?
    Have fun with onsite activities like surfing, volleyball, and beach yoga. Additional recreation onsite includes aerobics , Pilates, and racquetball/squash. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - All Inclusive - Adults Only also has 5 bars, a 24-hour health club, and a sauna, as well as beach cabanas, a picnic area, and a garden.

Recent reviews

Superb 9.2 From 1,612 reviews

Exceptional 10.0
BIRTHDAY TRIP FROM HEAVEN
Danai, us3 night trip with friends
Exceptional 10.0
Exceeded our expectations. Staff were all very friendly and helpful. Food was excellent at all restaurants. Entertainment was great as well. Would definitely stay there again.
Scott, us4 night romance trip
Exceptional 10.0
Excellent staff and very clean! The staff was very accommodating for all of our needs.
Sarah, us4 night trip with friends
Exceptional 10.0
The hotel was excellent, the service, the food, the room, I really choose this as the hotel I’m staying every time I visit can cun. Every single person in the hotel staff was the best. And the extra perfection, the coffee shop with baked goods all day. Mmmm
Cristina, us3 night romance trip
Very Good 8.0
The staff was very accommodating the food was hit or miss some great some not even cooked ... the pool activities were fun
us3 night trip
Exceptional 10.0
What a great place To spend your vacation, our guy that took care of us , his name is David and he was great to us!! Lone it
john, us6 night trip
Exceptional 10.0
Staff was very good room was very clean everyone was very friendly and helpful
JoseVillaman, us3 night romance trip
Exceptional 10.0
The staff was super friendly and always made sure we were taken care of! The festivities they had were fun and the food was great! Rooms were super clean as well
Brian, us3 night romance trip
Fair 4.0
I was super excited to book an Ocean Front room at the Hyatt Zilara. When we got there the hotel was kinda small and not many places to eat at (3 total). Our room looked outdated and over the bed is a AC vent that kept dripping water all night all over our beds. All the staff can do is wipe it down for us when we complained. Very disappointed to the class and price you pay to stay at a hotel like that. Will not be staying at this hotel again!
Rana, us4 night romance trip
Exceptional 10.0
I loved this hotel everything so clean and cute but the most excellent thing about it it’s the staff they are so so good loved it
Shayleen, us3 night romance trip

Hyatt Zilara Cancun - All Inclusive - Adults Only