9 January 2023
What an unfortunate stay. We chose location over comfort and underestimated how bad it would be. This hotel had none of the amenities listed by hotels.com, no housekeeping, no 24/7 front desk staff and we barely saw staff at all. The bathroom was not private as promised and the communal shower door did not lock. The floors were dirty. When I finally saw an employee and asked about the wifi, he took my phone out of my hand and logged me into the wifi of a different hotel down the street. The room was locked in at 80 degrees so we had to choose between hot, stuffy room or open windows out onto the loud street. At one point the owner got into a loud argument with someone in the lobby and there was quite a bit of yelling. I was so uncomfortable here I wanted to leave and stay somewhere else, but unfortunately we were in town over a holiday weekend and it was too difficult and spendy to go somewhere new. I would not feel safe staying here alone. I have no idea why they are endorsed by Hotels, but all I can say is please do your research ahead of time, and avoid this place.
Nora, 2-night trip
Verified Hotels.com guest review