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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Kempinski Hotel Shenzhen China

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Hai De San Dao Hou Hai Bin Rd, Nanshan District, Shenzhen, Guangdong, 518054, China

Luxury hotel with indoor pool, connected to a shopping center, near Happy Coast
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Food
Delicious food
Service
Fantastic service
Room
Great room

Kempinski Hotel Shenzhen China

from €99
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Grand)
  • Premium Room, 2 Twin Beds
  • Premium Room, 1 King Bed
  • Executive Suite (Salon)
  • Deluxe Suite
  • Deluxe Room, 1 King Bed (Executive)
  • Deluxe Room, 1 King Bed (Grand)

What’s around Kempinski Hotel Shenzhen China

Landmarks

  • In Nanshan
  • Happy Coast - 29 min walk
  • Shenzhen University - 36 min walk
  • Xin'an Nantou Ancient City - 2.6 mi / 4.2 km
  • Window of the World - 4.1 mi / 6.6 km
  • Shekou Ferry Terminal - 4.5 mi / 7.2 km
  • Shenzhen Safari Park - 7.6 mi / 12.2 km
  • Coco Park - 8.5 mi / 13.7 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 36 min drive
  • Hong Kong Intl. Airport (HKG) - 53 min drive
  • Zhuhai (ZUI-Jiuzhou Ferry Port) - 81 min drive
  • Hong Kong Lok Ma Chau Station - 11 min drive
  • Shenzhen Station - 13 min drive
  • Hong Kong Tin Shui Wai Station - 14 min drive
  • Houhai Station - 5 min walk
  • Dengliang Station - 16 min walk
  • Keyuan Station - 21 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 384 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Health club
  • Spa treatment room(s)
  • Sauna
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English
  • German

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Lanai
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Shared accommodations

Special features

Dining

Seasons Restaurant - This restaurant serves breakfast, lunch, and dinner.

Hai Tao Restaurant - This restaurant serves lunch and dinner.

Kempinski Hotel Shenzhen China’s small print

Also known as

  • Kempinski Hotel Shenzhen China
  • Kempinski Shenzhen China
  • Shenzhen Kempinski Hotel
  • Kempinski Shenzhen China
  • Kempinski Hotel Shenzhen China Hotel
  • Kempinski Hotel Shenzhen China Shenzhen
  • Kempinski Hotel Shenzhen China Hotel Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 219.21 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 750 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Kempinski Hotel Shenzhen China

  • Does Kempinski Hotel Shenzhen China offer free cancellation for a full refund?
    Yes, Kempinski Hotel Shenzhen China does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Kempinski Hotel Shenzhen China?
    Yes, there's free self parking.
  • Is there a pool at Kempinski Hotel Shenzhen China?
    Yes, there's an indoor pool.
  • Are pets allowed at Kempinski Hotel Shenzhen China?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Kempinski Hotel Shenzhen China?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Kempinski Hotel Shenzhen China?
    Yes, there's an onsite restaurant. Nearby restaurants include Suzy's Lounge bar (2-min walk), 初代甜品宇治抹茶 (2-min walk), and Kouweixia (4-min walk).
  • Is airport shuttle service offered by Kempinski Hotel Shenzhen China?
    Yes, an airport shuttle is available. The charge is CNY 750 per vehicle one-way.

Recent reviews

Very Good 8.0 From 168 reviews

Very Good 8.0
Front desk check in was very good Snow and Maxim were very nice thank you !
Victoria, hk2 night trip with friends
Exceptional 10.0
Excellent location
Excellent location. We have stayed for 4 nights . The room is big , service was good.
sg4 night trip with friends
Fair 4.0
No WiFi; staff, no English
WiFi didn’t work. For someone on a business trip, that was very disappointing. Food was mediocre. Staff barely spoke English, which was fine but they could at least smile instead of walking away.
us4 night business trip
Exceptional 10.0
Hotel is beautifully. Staff exceptional. Food and dining were wonderful . Swimming pool excellent . Gym equipment little outdated . My room was a little noisy I could hear voices at night that was the only downside other than that an exceptional hotel
Leeann, nz2 night business trip
Very Good 8.0
Great location for me to visit my factories. Hotel a little tired, could use a refresh
us7 night business trip
Very Good 8.0
Good for transit to Hong Kong airport
Nice hotel. Check in was a little slow. Despite the hotel being non smoking people obviously still smoke on the rooms. Not that unusual for China. About 20 mins from the HK ferry terminal.
Andrew, gb1 night business trip
Good 6.0
服務比預期差
酒店員工大部分都是新人, 不太了解酒店內部的情況, 而且對深圳周邊環境也不太熟悉. 譬如要一個插頭也需要解釋一大輪, 來回了兩次才明白.
Wai Kwan, hk1 night romance trip
Very Good 8.0
Easy location
The q for the check-in/out is not designed the best. Oftentimes you have people behind you getting service first and it's quite frustrating. Other than that the hotel is in good condition and a very convenient location.
us3 night business trip
Fair 4.0
Welcome was quite cold at the reception and the receptionist could not speak any good English. Room size was pretty big but feel a bit old fashion. We booked an executive room so we could get access to the executive lounge. The room is nice and big. They are very little choice and feel below average. Breakfast was quite disappointed too. We ordered egg Benedict with salmon and this was the worst we never had. The chef did not know how to cook it and went to get the small piece of salmon on the buffet. The other breakfast buffet was not great. I went a few weeks before at the Marriott hotel next to it and the standard and food is much nicer.
Olivier, hk1 night romance trip
Good 6.0
Not worth the price paid!
Size of room and quality of bed and pillows do not befit five-star standard. The service standard of the staff at Concierge desk is terrible, especially of this particular staff named Cindy. Her rude and dishonest attitude reflects badly on this five-star hotel.
Estherelda, sg5 night family trip

Kempinski Hotel Shenzhen China

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