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All properties in Guatemala City, Guatemala (department), Guatemala
1 room, 2 adults

Hotel Casa Veranda

3.5-star3.5 stars
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010, Guatemala

3.5-star hotel with restaurant, near U.S. Embassy in Guatemala
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The hotel is very nice. All was clean and in good condition. The stressful was…Apr 14, 2021
  • Comfortable and big room. Staff was very friendly!Jan 24, 2021

Hotel Casa Veranda

from €89
  • Room
  • Master Suite 1 King Bed
  • Master Suite 2 Queen Beds

What’s around Hotel Casa Veranda


  • In Zona 10
  • U.S. Embassy in Guatemala - 10 min walk
  • Avenida La Reforma - 2 min walk
  • Union Church of Guatemala - 4 min walk
  • Plaza Fontabella Shopping Center - 5 min walk
  • The Village Shopping Center - 5 min walk
  • Embassy of Germany in Guatemala - 6 min walk
  • Embassy of Mexico in Guatemala - 8 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 66 lbs)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle from 6:00 AM to 10:30 PM*


  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3513
  • Conference space size (meters) - 326
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Elevator
  • ATM/banking
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Partially open bathroom
  • Bathtub only
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils
  • Daily housekeeping
  • In-room safe

Special features


La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Hotel Casa Veranda’s small print

Also known as

  • Casa Veranda
  • Mercure Hotel Guatemala
  • Mercure Casa Veranda Guatemala Guatemala City
  • Mercure Guatemala City
  • Hotel Casa Veranda Guatemala City
  • Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel
  • Hotel Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel Guatemala City
  • Casa Veranda Guatemala
  • Hotel Casa Veranda Guatemala
  • Hotel Mercure Casa Veranda
  • Mercure Casa Veranda
  • Mercure Casa Veranda Guatemala
  • Mercure Casa Veranda Guatemala Hotel
  • Mercure Casa Veranda Hotel
  • Mercure Guatemala Casa Veranda


For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Early check-in can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Late check-out can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Continental breakfast is offered for an extra charge of GTQ 132 for adults and GTQ 131 for children (approximately)

Pets are allowed for an extra charge of GTQ 610.00 per pet, per stay

Airport shuttle service is offered for an extra charge of GTQ 81 per person (one-way)

Airport shuttle service for children costs GTQ 81 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa Veranda

  • Does Hotel Casa Veranda offer free cancellation for a full refund?
    Yes, Hotel Casa Veranda does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa Veranda?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Casa Veranda?
    Yes. Parking spots may be limited.
  • Are pets allowed at Hotel Casa Veranda?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of GTQ 610.00 per pet, per stay.
  • What are the check-in and check-out times at Hotel Casa Veranda?
    You can check in from 3 PM - midnight. There's a charge of GTQ 243.00 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of GTQ 243.00 (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Hotel Casa Veranda?
    Yes, La Pergola offers international cuisine. The dining venue will be unavailable from September 9 2020 to June 1 2021 (dates subject to change). Nearby restaurants include Kacao (3-min walk), Picasso Stone Flame Oven (4-min walk), and Saint Honore (4-min walk).
  • Is airport shuttle service offered by Hotel Casa Veranda?
    Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is GTQ 81 per person one-way.

Recent reviews

Fabulous 8.8 From 175 reviews

Exceptional 10.0
Excellent service I paid from United states for my family to spend the night at Guatemala City , close to the airport great customer service!!!
us1 night family trip
Fair 4.0
Outdated, hair and smells of sweat everywhere
Maybe a bad day in the business for this hotel. I took the change base on others reviews. The night was terrible. There was a lot of hair on the mattress and pillows, smell of sweat when trying to sleep. They changed me to another room but same situation happened. I also noticed that the elevator wasn't clean either. Food on floor that was there from the time that I arrived (1700 hrs) until my departure (0400 hrs). Rooms are outdated including the bathrooms. Bed and pillows needing a replacement as soon as possible. Positive things are, great customer services and the size of the room.
Felipe, us1 night business trip
Exceptional 10.0
Absolutely beautiful hotel, very comfortable, good food & great staff!
Kim2tread, us2 night trip
Exceptional 10.0
Amazing hotel and staff. Very helpful with everything we needed under the current situation. Would love to return if possible.
au2 night family trip
Exceptional 10.0
Lots of space and awesome shower pressure. Nice place to stay, would stay again :)
au1 night trip
Exceptional 10.0
I loved the bed, the pillows and couch. I didn't like that we didnt have balcony and good cable signal.
us1 night romance trip
Exceptional 10.0
The staff was very friendly. The food was great. The rooms were spotless. The only suggestion i have is to add more treadmills at the gym room.
us1 night family trip
Exceptional 10.0
Rooms were large and clean. Lovely bathroom with tub. Friendly staff
Tracy, us1 night family trip
Exceptional 10.0
Excellent location nice spacious rooms and ver professional and attentive staff
HGonzalez, us1 night trip
Very Good 8.0
The staff was very nice and helpful. The only inconvenience was that when we arrived there was no hot water and it wasnt
us3 night family trip

Hotel Casa Veranda