6/10 Good
3 August 2023
Manager needs to go!
The hotel is excellent, with a great view of Mango Beach. The female staff member was great. She even helped me rent a scooter. She has a great attitude of her. However, I decided to rebook another night through hotels that come. That is when the nightmare comes. The manager called me in the morning to say I needed to switch rooms because that room was already reserved for someone else. This did not make any sense to me. I told him that I had booked an extra night before. I told him it was necessary to move. That was when he was aggressive and said to leave the room now and started yelling in Albania. This guy was the rudest unprofessional person I have ever dealt with. Also, I paid a higher amount through Hotels.com. When You go there, the prices are about 20 dollars cheaper per night. They tend to remove the sign during check-in and put it up during the day. Another bad thing is that you must pay to use the beach, bearly any room for lying on the sand with towels. After the headache of moving one of the staff members apologized to me for the manager stating that the manager was stressed out and that was why he reacted aggressively towards me.
Michel
Michel, 1-night trip
Verified Hotels.com guest review
