We stayed 5 nights at HM Palma Blanc in Santa Catalina, Palma. The hotel is clean, stylish, and well situated, walking distance to great restaurants and bars. Our room was clean, quiet, and comfortable. We enjoyed the spa's free amenities, including an indoor pool and sauna, plus a small but nice gym. On-site parking was convenient, though the driveway down is tight and needs careful navigation.
One disappointment: the hotel advertised showing every World Cup match and encouraged guests to watch in the lobby, but never turned on the volume for any game we saw, leaving fans of several teams frustrated.
More seriously, we returned one evening to find our room door unlocked and ajar, with cleaning items left inside on a chair. It appeared housekeeping had left it unlocked earlier that day, and it stayed that way for hours. To their credit, the hotel reviewed camera footage and confirmed no one entered, and nothing was missing. Francina at the front desk was courteous throughout.
We were disappointed with the compensation offered, though: wine, chocolates, an unusable late check-out (we left at 7 AM), cocktail vouchers (two of us don't drink), and a 12-euro credit, in place of the one-night refund we requested. This was declined by the Front Office Manager and, ultimately, the hotel director.
Strong location, style, and amenities, but a security lapse like this deserved a more serious response.