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All properties in Fes, Fès-Meknès, Morocco
1 room, 2 adults

Palais Sheherazade & Spa

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
23 Arsat Beniss Douh, Medina, Fes, 30200, Morocco

Luxury riad with spa, near Blue Gate
  • Free continental breakfast and free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The hotel is unique in the sense that it’s an old palace. But because it was original,…Sep 2, 2019
  • Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full…Jul 29, 2019

Palais Sheherazade & Spa

from €145
  • Junior Suite
  • Senior Suite
  • Ambassador Suite
  • Suite Vizir
  • Royal Suite

What’s around Palais Sheherazade & Spa

Landmarks

  • In Fes El Bali
  • Blue Gate - 8 min walk
  • Der Batha Museum - 6 min walk
  • Medersa Bou-Inania - 8 min walk
  • Parc Jnane Sbile - 13 min walk
  • Place R'cif - 14 min walk
  • Al Attarine Madrasa - 15 min walk
  • Nejjarin Fondouk - 15 min walk

Getting around

  • Fes (FEZ-Saiss) - 31 min drive
  • Fes Station - 4 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Size

  • 24 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 8:00 AM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

  • Train station pick-up (available 24 hours)*

Parking

  • Self parking* on site (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • Free continental breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Full-service spa
  • Steam room
Working away
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Languages Spoken
  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the riad's full-service spa, SSPA FES ANNE SEMONIN. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Gastronomique marocain - This restaurant specializes in Moroccan cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Palais Sheherazade & Spa’s small print

Also known as

  • Palais Sheherazade
  • Palais Sheherazade Fes
  • Palais Sheherazade Hotel
  • Palais Sheherazade Hotel Fes
  • Riad Sheherazade Fes
  • Riad Sheherazade Hotel Fes
  • Palais Sheherazade & Spa Fes
  • Palais Sheherazade & Spa Riad
  • Palais Sheherazade & Spa Riad Fes

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MAD 41 per person, per night
  • Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old)

Optional extras

Self parking costs MAD 20 per day

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palais Sheherazade & Spa

  • Does Palais Sheherazade & Spa offer free cancellation for a full refund?
    Yes, Palais Sheherazade & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palais Sheherazade & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palais Sheherazade & Spa?
    Yes. Self parking costs MAD 20 per day. Parking spots may be limited.
  • Is there a pool at Palais Sheherazade & Spa?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at Palais Sheherazade & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Palais Sheherazade & Spa?
    You can check in from 8:00 AM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Palais Sheherazade & Spa?
    Yes, there are 2 onsite restaurants, featuring Moroccan cuisine. Nearby restaurants include La Maison Bleue (5-min walk), Chez hakim (7-min walk), and Le Coin des Artistes (7-min walk).
  • Is airport shuttle service offered by Palais Sheherazade & Spa?
    Yes, an airport shuttle is available.

Recent reviews

Good 7.6 From 31 reviews

Fair 4.0
Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
scott, us2 night romance trip
Exceptional 10.0
We loved it! Everything was wonderful! Amazing staff!
us3 night trip
Poor 2.0
50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Sarah, gb7 night trip with friends
Good 6.0
We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
us2 night trip with friends
Exceptional 10.0
Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Frank, ph3 night trip with friends
Very Good 8.0
Beautiful Ryad! The staff was very friendly and helpful.
M&S, us1 night trip
Exceptional 10.0
Extraordinary beauty and exceptional luxury
This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !
Franck, us2 night trip
Exceptional 10.0
Les mille et une nuits existent...
Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...
Thomas, ch2 night family trip
Very Good 8.0
ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組(8名と2名)から少し離れたところに座ろうとした。すると2名席は8名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。 理解に苦しむ。
hisshii, jp3 night trip
Fair 4.0
hôtel dépassé piscine froide et sale le propriétaire délaisse son établissement il y a mieux dans fez restauration médiocre A EVITER
fr5 night trip

Palais Sheherazade & Spa