Hotel Marco Polo

Photo gallery for Hotel Marco Polo

Primary image
Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, bed sheets

Overview of Hotel Marco Polo

Hotel Marco Polo

3.0 star property
La Massana ski hotel with ski storage and ski passes

6.8/10 Good

93 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Bar
Map
Avinguda Sant Antoni 36, La Massana, AD400
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • 24-hour front desk
  • Arcade/games room
  • Front desk safe
  • Laundry service
For families
  • Playground on site
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Bath or shower

Choose dates to view prices

About this area

Getting around

  • La Seu d'Urgell (LEU) - 45 min drive
  • Barcelona El Prat Airport (BCN) - 155 min drive
  • L'Hospitalet-pres-l'Andorre Station - 42 min drive
  • Porte-Puymorens Station - 45 min drive
  • Burton's Station - 47 min drive

About this property

Hotel Marco Polo

3-star hotel in the mountains
Consider a stay at Hotel Marco Polo and take advantage of a poolside bar, a playground and an arcade/games room. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, a ski shuttle and ski passes. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Continental breakfast (surcharge), multilingual staff and tour/ticket information
  • A 24-hour front desk, a front desk safe and smoke-free property
  • A TV in the lobby and luggage storage
Room features
All guest rooms at Hotel Marco Polo feature comforts, such as Laptop workspace, as well as
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and baths or showers
  • TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Catalan, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 121 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • On-site parking is limited
  • Off-site parking nearby (EUR 8 per night; booking required)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Playground

What to do

  • Sledging
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Seasonal outdoor pool
  • Arcade/games room

Languages

  • Catalan
  • English
  • French
  • Spanish

Ski

  • Ski passes
  • Downhill skiing
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Heating

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 8.5 for adults and EUR 4.5 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Hosted evening meal costs EUR 15

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
The property is closed between 18 April and 26 May.

Parking

  • Parking is available nearby and costs EUR 8 per night (66 ft away)

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Frequently asked questions

Is Hotel Marco Polo currently open?
The property is closed between 18 April and 26 May.
Does Hotel Marco Polo offer free cancellation for a full refund?
Yes, Hotel Marco Polo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Marco Polo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Marco Polo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Marco Polo?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Marco Polo?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Marco Polo?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Marco Polo and nearby?
Have fun with on-site winter activities such as downhill skiing and sledging. Enjoy amenities such as a seasonal outdoor pool and an arcade.
Are there restaurants at or near Hotel Marco Polo?
Yes, there's an on-site restaurant. The dining venue will be unavailable from 25 October 2021 to 1 September 2022 (dates subject to change).
Does Hotel Marco Polo have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Marco Polo like?
Hotel Marco Polo is located a short 19-minute walk from Casa Rull.

Overall score and ratings

6.8

Good

7.2/10

Cleanliness

7.3/10

Staff & service

6.3/10

Amenities

5.9/10

Property conditions & facilities

7.2/10

Eco-friendliness

6/10 Good

Cheap, good location but lots of mould
Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
1-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Solo travel
Ok stay.good price.room ok
Lukasz, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Santiago, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Awesome lace to vacation
Always love going to Andorra to race mtb
Roger James, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

An overrated hotel.
The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Carlos, 1-night trip
Verified Hotels.com guest review