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Hotel Mercury

Photo gallery for Hotel Mercury

Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Balcony

Overview of Hotel Mercury

Hotel Mercury

4.0 star property
4-star hotel in Santa Susanna with restaurant and pool bar

6.6/10 Good

78 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Gym
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Avinguda del Mar, 2, Santa Susanna, 08398
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Free children's club
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • Conference centre
  • Business centre
  • Terrace
For families
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Lloret de Mar Beach - 30 min drive

Getting around

  • Gerona (GRO-Costa Brava) - 38 min drive
  • Barcelona El Prat Airport (BCN) - 59 min drive
  • Santa Susanna Station - 4 min walk
  • Blanes Station - 10 min drive
  • Pineda de Mar Station - 26 min walk

Restaurants

  • Indalo House - 12 min walk
  • El Ship - 13 min walk
  • Kings Grand Cafe - 14 min walk
  • Maui Beach Club - 17 min walk
  • La Maduixa - 20 min walk

About this property

Hotel Mercury

Bring the kids when you stay at Hotel Mercury in Santa Susanna and they can enjoy the free kids' club. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Buffet Restaurant, which serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a children's pool are other highlights at this upmarket hotel.

All-inclusive

All-inclusive room rates at Hotel Mercury are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 322 rooms

Arriving/Leaving

  • Check-in time from noon until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Parking

  • Covered on-site self-parking (EUR 18 per day)
  • On-site parking is limited

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar

Travelling with children

  • Free children's club
  • Children's pool
  • Local/corner shop

What to do

  • Shopping
  • Pool table
  • Beach nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Pool loungers

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Arcade/games room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Hotel Mercury are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

Parking

  • Covered self-parking costs EUR 18 per day

Pool, spa, & gym (if applicable)

  • The outdoor pool closes for the season in September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Mercury Santa Susanna
Hotel Mercury
Mercury Santa Susanna
Mercury Hotel Santa Susana
Hotel Mercury Hotel
Hotel Mercury Santa Susanna
Hotel Mercury Hotel Santa Susanna

Frequently asked questions

Does Hotel Mercury offer free cancellation for a full refund?
Yes, Hotel Mercury does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Mercury?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Mercury?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Hotel Mercury?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Mercury?
Yes. Self-parking costs EUR 18 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Mercury?
You can check in from noon - midnight. Check-out time is 10 AM.
Is there an on-site casino at Hotel Mercury?
No, this hotel doesn't have a casino, but Gran Casino Costa Brava (8.6 mi) is nearby.
What is there to do at Hotel Mercury and nearby?
Have fun with nearby activities such as hiking, kayaking and mountain biking. Enjoy amenities such as a seasonal outdoor pool, a fitness centre and an arcade. Hotel Mercury also has a garden.
Are there restaurants at or near Hotel Mercury?
Yes, there's an on-site restaurant, Buffet Restaurant. Nearby restaurants include Indalo House (12-min walk), El Ship (13-min walk) and Kings Grand Cafe (14-min walk).
Does Hotel Mercury have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Mercury like?
Hotel Mercury is located near Santa Susanna Beach, only a short 4-minute walk from Santa Susanna Station and 12 minutes' walk from Indalo House.

Overall score and ratings

6.6

Good

7.0/10

Cleanliness

6.3/10

Staff & service

6.3/10

Amenities

6.3/10

Property conditions & facilities

8/10 Very good

Good value and clean. Food isn't the best for for the money I paid was fine.
3-night family trip
Verified Expedia guest review

4/10 Fair

Check-in awful. Not friendly, reservation details screwed up, took over an hour to sort out, air conditioning not working, not enough beds in rooms as per bookings. I am seeking full refund. Ruined holiday.
4-night family trip
Verified Expedia guest review

6/10 Good

Food and entertainment were good. AC did not work well. We had to pay extra for Parkingand were asked to pay extra for wifi.
3-night family trip
Verified Expedia guest review

6/10 Good

2-night business trip
Verified Hotels.com guest review

8/10 Very good

Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns
Liz, 3-night trip
Verified Ebookers guest review

6/10 Good

very good location - opp train station - near beach - nice location - food was ok - but its NOT english 4* - no way - they charge for room safes - TV in rooms real real crap - nice balcony but very small uncomfortable plastic chairs - room dirty - they very mean with towels and shampoo and no locks on toilet - big room - my wife stated it was like a nice HOSTEL - felt very Russian - but nice location and pool ok - gym very poor - we had family in a hotel 4* a few doors down and that was really 4* - hotel seems old now
Mr graham, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Muhammad Hannan, 5-night family trip
Verified Hotels.com guest review

6/10 Good

We enjoyed staying in the the Hotel Mercury although there were few drawbacks. The food wasn't that good quality as it should be in 4 stars hotel. I wouldn't recommend this hotel for all inclusive staying. Half board was enough.
Verified Hotels.com guest review

4/10 Fair

Limited drinks with full board
The hotel was OK. The location albeit at the end of the strip was right by the local trainline (not noisy), train runs right along side main strip and they were on time and regular. Tickets had to be bought the hotel side of the road mind and not at the platform (€19.80 return 2 x adults) We were only there Fri till Mon but went Full Board. But don't expect any type of drink with your evening meal as even water had to be bought. You only got free tea, coffee, juice and water with breakfast. Can't comment on lunch as we were out. Didn't sample.much of the evening entertainment as again we were out and about but what we did see wasn't much to write home about
Verified Expedia guest review