Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Fairmont Mayakoba

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Free cribs/infant beds
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Great resort. People are very friendly. They are taking very serious Covid prevention…Dec 19, 2020
  • Es el hotel que todo ser humano debe de conocer, su comida, sus instalaciones y la…Oct 3, 2020

Fairmont Mayakoba

from €289
  • Room, 1 King Bed, Non Smoking (Fairmont)
  • Room, 2 Queen Beds, Non Smoking (Fairmont)
  • Casita, Deluxe Room, 1 King Bed, Non Smoking
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking
  • Casita, Signature Room, 1 King Bed, Non Smoking
  • Casita, Signature Room, 2 Queen Beds, Non Smoking
  • Casita, Signature Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (Casita, Beach Area)
  • Bambu Suite, 1 King Bed, Private Pool, Resort View
  • Suite, 1 King Bed, Non Smoking (Coral)
  • Presidential Suite, 1 King Bed (Tortuga)
  • Presidential Suite, 1 King Bed (Camaleon)
  • Room, 2 Queen Beds, Non Smoking (Casita, Beach Area)
  • Suite, 1 King Bed, Non Smoking (Casita, Beach Area)
  • Room, 1 King Bed, Non Smoking, View (Fairmont)
  • Room, 2 Queen Beds, Non Smoking, View (Fairmont)
  • Casita, Signature Room, 2 Queen Beds
  • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
  • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
  • Premium Suite, 1 King Bed, Non Smoking, Beachfront

What’s around Fairmont Mayakoba

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Mamitas Beach Club - 5.6 mi / 8.9 km
  • Playa del Carmen Main Beach - 5.7 mi / 9.1 km
  • Maroma Beach - 6.2 mi / 10 km
  • Tres Rios Ecopark - 3.3 mi / 5.4 km
  • Grand Coral Golf Riviera Maya - 4.2 mi / 6.8 km
  • Punta Esmeralda Beach - 4.5 mi / 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 401 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Children's club*

Pets

  • Pets allowed (dogs only)*

  • Restrictions apply*

  • Up to 25 lbs

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 6 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Las Brisas Restaurant - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

El Puerto - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby

Fairmont Mayakoba’s small print

Also known as

  • Fairmont Mayakoba
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba l Carmen
  • Fairmont Mayakoba Resort
  • Fairmont Mayakoba Playa del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont

Policies

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines; and the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

Optional extras

Rollaway beds are available for USD 55.0 per night

Breakfast costs between USD 25 and USD 32 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 25 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Fairmont Mayakoba

  • Does Fairmont Mayakoba offer free cancellation for a full refund?
    Yes, Fairmont Mayakoba does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Fairmont Mayakoba?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Fairmont Mayakoba?
    Yes, there's free valet parking.
  • Is there a pool at Fairmont Mayakoba?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Fairmont Mayakoba?
    Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Fairmont Mayakoba?
    You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Fairmont Mayakoba?
    Yes, there are 6 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and garden views. Nearby restaurants include El Puerto (5-min walk), Saffron (3.4 mi), and Coco's Cabanas (5 mi).
  • Is airport shuttle service offered by Fairmont Mayakoba?
    Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.

Recent reviews

Superb 9.2 From 419 reviews

Fair 4.0
I paid for all inclusive. Hotel wouldn't honor it. Even after showing them emailed confirmation. Expedia was no help either. First day if trip traveling from Dallas to Mexico since 10am , we're didn't eat until 9pm. Spent three while day trying to fix issue. Next day Expedia blames the hotel and hotel blames Expedia. Multiple attempts to speak with a supervisor with Expedia with no help. Finally fixed the next day. Expedua issues a 25 credit towards next trip. A joke 25 dollars. Hotel fires nothing but blame Expedia. When you ruined a day's trip worth over 300 dollars.
us3 night romance trip
Exceptional 10.0
Such a beautiful place to visit, we enjoy the bikes that are available for pedaling around the resort.
AG, us5 night romance trip
Exceptional 10.0
The measures of safe and health The quality of cleaning All the personnel is very attentive All personnel knows what to do The amenities Food Weather - design - all
Velarde, us6 night family trip
Exceptional 10.0
This hotel is a great choice for families. The property is so relaxing. Due to COVID most of amenities are not working. Costumer services could not be better. The Food at the Italian restaurant is awesome and the staff is very professional. Room is daily well care. The only think I do not recommend is the drinks at the beach.
Rayde, us5 night family trip
Exceptional 10.0
the staff is incredibly friendly and accomodating, the accommodations were very comfortable and supplied with everything we needed, and they are very eco-conscious.
us2 night family trip
Exceptional 10.0
This is an amazing beautiful place!!! Food is delicious at all the restaurants, staff is sweet and professional everywhere.
us3 night trip
Very Good 8.0
I loved the scale of the resort and how the lagoon ran throughout the property. I really enjoyed the boat ride and eco tour plus the ease of visiting other hotels. I loved the spa and also the adults only pool. On the downside, the decor throughout the hotel was a bit dated with peeling veneers on furniture and marble and stone colors from 20 years ago. The interconnected pools in the middle looked very midmarket overall. I also thought most of the food was mediocre except for the Asian latin restaurant. Housekeeping was good in our first room but not in the second room we had - they didn’t even replace toilet paper and we ran out.
Pickydude, us4 night trip with friends
Exceptional 10.0
Beautiful property, impeccable service and large comfortable rooms.
DPW, us7 night romance trip
Very Good 8.0
Really nice hotel peaceful and amazing service
Really good experience, service , food , bedroom ...
cedric, us3 night family trip
Good 6.0
Check in and check out was poor Service was poor
James, us7 night family trip

Fairmont Mayakoba