Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Fairmont Mayakoba

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
€517

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Beach
  • Outdoor Pool
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Presidential Suite, 1 King Bed (Camaleon) - Guest Room. Image 1 of 165.
1 / 165Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico
9.2.Superb.
  • The Fairmont Mayakoba is one of the best, if not the best, hotel I have ever stayed. The…

    Dec 2, 2021

  • Beautiful! Cant wait to see it after construction is complete.

    Sep 25, 2021

See all 368 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), ALLSAFE (Accor Hotels), Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Transport options

The following facilities or services will be unavailable from October 6 2021 to September 30 2022 (dates subject to change):
  • Dining venue(s)
  • Spa/Beauty services
  • The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
  • Guests will have access to the following alternate facilities during the renovation:
  • Business facilities
  • Recreational facilities
  • Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Airport transfer
    • Gym

    Property highlights

    Main amenities

    • 401 guestrooms
    • Daily housekeeping
    • Golf course
    • On the beach
    • Restaurant and bar/lounge
    • Full-service spa

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)

    What’s around

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Grand Coral Golf Riviera Maya - 41 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Tres Rios Ecopark - 3.3 mi / 5.4 km
    • Plaza Las Americas - 5.3 mi / 8.5 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Fairmont, Room, 1 King Bed, Non Smoking
    • Fairmont, Room, 2 Queen Beds, Non Smoking
    • Casita, Deluxe Room, 1 King Bed, Non Smoking
    • Casita, Deluxe Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Room, 1 King Bed, Non Smoking
    • Casita, Signature Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Suite, 1 King Bed, Non Smoking
    • Beach Area Casita, Room, 1 King Bed, Canal View
    • Suite, 1 King Bed, Private Pool, Canal View (Bambu)
    • Suite, 1 King Bed, Non Smoking (Coral)
    • Presidential Suite, 1 King Bed (Tortuga)
    • Presidential Suite, 1 King Bed (Camaleon)
    • Beach Area Casita, Room, 2 Queen Beds, Canal View
    • Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View
    • Fairmont, Room, 1 King Bed, Non Smoking, Resort View
    • Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View
    • Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View
    • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
    • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
    • Premium Suite, 1 King Bed, Non Smoking, Beachfront

    What’s around

    Landmarks

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Grand Coral Golf Riviera Maya - 41 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Tres Rios Ecopark - 3.3 mi / 5.4 km
    • Plaza Las Americas - 5.3 mi / 8.5 km
    • Maroma Beach - 5.6 mi / 9 km
    • Mamitas Beach Club - 5.6 mi / 9 km
    • Playa del Carmen Main Beach - 5.6 mi / 9.1 km
    • Quinta Avenida - 6.7 mi / 10.7 km
    • Playa del Carmen Maritime Terminal - 6.9 mi / 11.1 km

    Getting around

    • Cancun Intl. Airport (CUN) - 47 min drive
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)
    map
    See on map
    Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico

    At a glance

    Hotel size

    • This hotel has 401 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-noon
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check in instructions

    Front desk staff will greet guests on arrival.

    Required at check in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*
    • Children's club*

    Pets

    • Pets allowed (dogs only)*
    • Restrictions apply*
    • Up to 25 lbs
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    • Free onsite valet parking
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (surcharge)
    • In-room childcare (surcharge)

    Food and drink

    • Full breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Swim-up bar
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Racquetball/squash on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 40000
    • Conference space size (meters) - 3716
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or town car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Picnic area
    • Terrace
    • Library

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • Dutch
    • English
    • French
    • German
    • Japanese
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Turndown service
    • Premium bedding

    Things to enjoy

    • Furnished balcony or patio

    Freshen up

    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Designer toiletries
    • Hair dryer

    Be entertained

    • LED TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

    Dining

    El Patio - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

    El Puerto - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

    La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

    Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

    Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Golf course on site
    • Health club
    • Outdoor tennis courts -
    • Sauna
    • Steam room
    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Racquetball/squash on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site

    Nearby

    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
    This property has signed the UNESCO Sustainable Travel Pledge.
    Fairmont Mayakoba is listed in the 2021 Travel + Leisure 500.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A tax is imposed by the city: USD 1.33 per accommodation, per night
    • Sanitation services: USD 1.40
    • Resort fee: USD 27.00 per person, per night
    • Resort fee inclusions:
      • Pool access
      • Sporting facilities or equipment
      • Internet access (may be limited)
      • Concierge service
      • Parking
      • Housekeeping
      • Additional inclusions

    Optional extras

    • Breakfast costs between USD 25 and USD 32 per person (approximately)
    • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
    • Area shuttle service is offered for an extra charge

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • In-room babysitting is available for an extra charge
    • Rollaway beds are available for USD 55.0 per night
    • Children's club access is available for an extra charge
    • Babysitting/childcare is available for an extra charge

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of USD 25 per pet, per night
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

    This property affirms that it adheres to the cleaning and disinfection practices of:

    • Safe Travels (WTTC - Global)
    • Bureau Veritas (3rd party expert - Global)
    • Ecolab (3rd party expert - Global)
    • Intertek Cristal (3rd party expert - Global)

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards and cash.

    Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

    Also known as

    • Fairmont Mayakoba
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba l Carmen
    • Fairmont Mayakoba Resort
    • Fairmont Mayakoba Playa del Carmen
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba Hotel
    • Fairmont Mayakoba Hotel Playa del Carmen
    • Fairmont Mayakoba Playa del Carmen
    • Mayakoba Fairmont
    • Fairmont Hotel Playa Del Carmen
    • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
    • Fairmont Playa Del Carmen
    • Playa Del Carmen Fairmont

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Yes, there are 5 outdoor pools and a children's pool.
    • Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, El Patio offers alfresco dining, Mediterranean cuisine, and garden views. The dining venue will be unavailable from October 6 2021 to September 30 2022 (dates subject to change). Nearby restaurants include El Puerto (5-min walk), La Brasserie (2.8 mi), and Koh Thai (2.8 mi).
    • Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
    • Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has a waterslide, a sauna, and a steam room, as well as a picnic area and a garden.
    9.2.Superb.
    • 8.0.Very Good

      Second time here at the resort......and loved it once again. Like seeing all of the renovations being done as time is beginning to show. Pools on the beach are a great idea. Staff are incredible as well as the meals. One improvement that could be made is an updating in the rooms. Looking a bit dated-though with the beach villas done I'm assuming the casitas will have their turn as well soon. Anyhow-great bang for the buck here at this resort.

      Christopher, 4 night trip, Sep 15, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great property with plenty of activities, and amazing food options!

      mansoor, 4 night trip with friends, Sep 3, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Clean rooms, great food, incredible property and beach.

      mansoor, 5 night trip with friends, Sep 2, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Beautiful property in the jungle with pools, golf, all sorts of amenities while feeling very tropical. Great rooms, very clean, modern, new. Beach is wonderful and water is crystal. However, some days the coast gets seaweed and the water becomes infested, brown, unpleasant to swim in. The hotel spends significant resources cleaning up the seaweed but the ocean may look very different on those days than the picture. I learned it is a common event in the Summer months. We had a wonderful stay, but 4 days of seaweed.

      11 night family trip, Jul 16, 2021

      Verified Expedia guest review

    • 4.0.Fair

      The room was nice

      6 night family trip, Jul 12, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Amazing vacation.

      8 night family trip, Jul 4, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      Beautiful property, excellent staff!

      7 night family trip, Jul 3, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything about the property was exactly as advertised by other reviewers. Considering it was a fairmont property, (I've stayed at other's) I thought it was a great value. However, if you really are concerned about having modernized themed swimming pools or really want the beach do, understand that JUST AS ADVERTISED ON THEIR SITE, the place is currently under a major renovation, not that the rooms need it. But they obviously want to add more properties, however I can see updating the beach and the beach pools. The food however was amazing and I felt to be a great value with the inclusive deal. As someone who is knowledgeable on authentic mexican food, this was some of the best i've had outside of the D.F.

      2 night family trip, Jul 3, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Check with the hotel on the state of their beach before booking. Seaweed season means the entire beach is a mess and you cannot swim in the water. It's basically one big construction zone as they clean it up.

      6 night family trip, Jun 25, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Beautiful landscaping. very clean rooms.

      4 night family trip, Jun 20, 2021

      Verified Expedia guest review

    See all 368 reviews