6/10 Good
17 April 2023
Could do better
So this is definitely a four star but is pretending to be a three star for some reason.
The man on the front desk that checked us in was rude and is the only reason that I wouldn’t return to this hotel.
The bar guys Rodrigo, Alfredo and Daniel absolutely made our trip. Our daughter was made to feel like a princess every day by them and we will be forever grateful for their kindness and absolute dedication to their jobs. Pool bar food was lovely.
We did see a manager a couple of days but he barely spoke to guests.
The room was cleaned once in three days but others were having their rooms cleaned daily so not sure what happened here.
Ants are everywhere here and it’s worth noting that this may have something to do with the cleanliness by the pool.
The hot tub is freezing cold so not hot.
Locals are welcomed here with day passes and we had issues with some very drunk day visitors being rude, nasty, inappropriate in front of children and even trying to take our daughters pool toys!
Whilst we absolutely loved our holiday and made the most of it. If a couple of changes were made, this place could be so much better!

Rachael
Rachael, 9-night family trip
Verified Hotels.com guest review