Destination
Guests
All properties in Santiago, Santiago Metropolitan Region, Chile

Mandarin Oriental, Santiago

5-star ski hotel with ski shuttle, near Costanera Center

  • Free parking
From
€195

Image gallery

  • Mandarin Oriental, Santiago
  • Mandarin Oriental, Santiago
  • Outdoor Pool
  • Outdoor Pool
  • Mandarin Oriental, Santiago
Mandarin Oriental, Santiago. Image 1 of 49.
1 / 49Mandarin Oriental, Santiago
8.8.Fabulous.
  • Ant infested living room. The second bathroom was leaking the whole time and was not…

    Dec 18, 2020

  • Beautiful hotel excellent accomadations

    Mar 4, 2020

See all 103 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Shopping
Walkable
Quiet
  • Free parking
  • Pool
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 310 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • WiFi in the lobby
  • Seasonal outdoor pool

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 7 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 18 min walk
  • Apumanque - 22 min walk
  • Clinica Alemana - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed (Club)
  • Room, 2 Twin Beds (Club)
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed (View)
  • Executive Suite, 1 King Bed
  • Executive Suite, 1 King Bed, Terrace
  • Suite, 1 King Bed (Diplomatic)
  • Premier Suite with Terrace
  • Presidential Suite, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed, Accessible
  • Executive Room, 1 King Bed
  • Executive Room, 2 Queen Beds
  • Executive Room, 1 King Bed (View)

Location

  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 7 min walk
  • KidZania Santiago - 13 min walk

What’s around

Landmarks

  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 7 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 18 min walk
  • Apumanque - 22 min walk
  • Clinica Alemana - 26 min walk
  • Bicentennial Park - 26 min walk
  • Peru Plaza - 27 min walk
  • CasaPiedra Event and Conference Center - 37 min walk
  • Uruguay Park - 38 min walk
  • Gran Torre Santiago - 2.1 mi / 3.3 km

Getting around

  • Arturo Merino Benitez Airport (SCL) - 20 min drive
  • Santiago Central Station - 25 min drive
  • Military Academy Station - 18 min walk
  • Alcantara Station - 20 min walk
  • Manquehue Station - 21 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • Up to 40 lbs
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 16738
  • Conference space size (meters) - 1555
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1992
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Origen - This cocktail bar overlooks the pool and garden. Open daily.

Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.

Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Small print

Also known as

  • Hotel Santiago Mandarin Oriental
  • Mandarin Oriental, Santiago Hotel
  • Hotel Santiago by Mandarin Oriental
  • Mandarin Oriental, Santiago Santiago
  • Mandarin Oriental, Santiago Hotel Santiago
  • Grand Hyatt Santiago Hotel
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Hyatt Santiago
  • Santiago Hyatt
  • Santiago Mandarin Oriental

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for CLP 39000.0 per night

Cooked-to-order breakfast is offered for an extra charge of CLP 25000 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 70000 per pet, per week

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CLP 47000 per vehicle (one-way)

WiFi is available in guestrooms for CLP 7000 per night (rates may vary)

WiFi is available in public areas for CLP 7000 per night (rates may vary)

Wired Internet access is available in guestrooms for CLP 7000 per night (rates may vary)

Area shuttle and ski shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The seasonal pool is open from September to March.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mandarin Oriental, Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Yes, dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of CLP 70000 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 2 onsite restaurants, featuring Italian cuisine and garden views. Nearby restaurants include Catae Restaurant (3-min walk), Tanaka (7-min walk), and Vapiano Parque Arauco (8-min walk).
  • Yes, an airport shuttle is available. The charge is CLP 47000 per vehicle one-way.
  • Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities like a seasonal outdoor pool and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Excellent,Elegant,Premium service hotel

    Elegant,first class,spectacular views, premium beds and bathrooms with outstanding food and service especially from Orlando who brought my snack from late night room service. He was delightful.Spectacular room on 15th floor and was not inconvenienced by the renovations. Enjoyed the pool and Club for light supper dining with my family who were my guests. Short walk to fabulous large Shopping Mall.Can't wait to return.

    Barbara, 4 night family trip, Feb 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Given the low price due to renovations its huge value for money... services are a bit lacking and communication is good but you have to have patience. Would not give it a five star hotel rating as there were a few instances that did not live up to associated 5 star standards - one of which is that the children's hamburger is one of the most expensive items on the menu... another; we were 3/4 through dinner and asked to order desert (service was slow) and were bluntly told kitchen is closed - the 'Host' offered us a desert on the house the next day and was extremely apologetic - next day came and he avoided us like we had Corona Virus and refused to talk with us (made no attempt even after eye contact)... the extremely professional waitress resolved the matter and fully accounted and made up for his Tiago's 'disrespect'... I wish I had got her name as she was definitely a 6 star rating! Other amenities are awesome - pool (wow), rooms are spacious, there is a sophistication and charm that is pleasing - front desk and all other staff (excluding a few at the restaurant who generally gave an impression that they did not want to be there and only 'pretended' to like you to get a tip and were quite curt - almost rude... but that was the minority) were attentive and as accommodating as one might expect or exceeded expectations. There are renovations going on... which although almost invisible are apparent but with neither inconvenience or real both - not yet the full experience.

    bermudapep, 1 night family trip, Feb 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great, safe hotel in Santiago. Within easy walking distance to mall, restaurants, and parks.

    MessyMullen, 1 night romance trip, Jan 17, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Very attentive staff with attention to detail. Most spoke very good English with one server speaking impeccable English

    MLA, 1 night romance trip, Jan 5, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Nice hotel, great space on the room. The breakfast was very good and the location is very convenient

    Cristobal, 1 night family trip, Dec 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The locatioong. The hotel is on alking dustance to great restaurants and downtown. We would definitely stay here again

    GAIL, 1 night trip, Dec 18, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Still not ready

    This hotel is still under construction 18 months after I was last here. It shouldnt be up as a five star hotel. One of three restaurants open. Only six dishes available int he entire hotel, Poor gym services, no water in room

    Jaspar, 1 night business trip, Oct 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property has unique layout with beautiful gardens that I think is very rarely in hotel in Santiago. I had been in a few hotels in metropolitan area. this place is really beautiful... also are green areas near by so very accommodate place. the only thing, you need to take a taxi to get around. no closed to underground transportation. its near Parque arauco, a large mall with a lot shops. my self I like other activities so a large mall is not a priority.however, I think others travelers could enjoy have this near by.

    4 night business trip, Oct 18, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Tourist Trip

    Still under major renovation. More areas feel like the old Hyatt than the new Mandarin. May have been the time of my visit but the hotel felt totally empty

    David, 3 night trip, Sep 6, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    The hotel is still under renovation, so it’s not perfect, nonetheless, I was perfectly comfortable and had wonderful service. The rooms are absolutely great, the views are wonderful and soon, you’ll be able to use the wonderful garden and pool.

    4 night business trip, Aug 19, 2019

    Verified Expedia guest review

See all 103 reviews