19 August 2023
Rude staff, disappointing for the price we payed.
Where do I begin. We arrived after travelling for several hours in 40 degree heat and the service we received was awful. The women at the desk (around 11am) was extremely rude and inconsiderate. When we checked in she didn’t speak to me in a professional manor and she was unable to talk through the amenities of the hotel (breakfast times, swimming pool ect). We booked a room with a double bed, but instead we got a twin room. In addition to this, the door to the hotel room was broken and didn’t close properly. At initial glance, the swimming pool looked perfect… however we do notice that the water in the pool was slightly dirty and one man in the pool (that was intoxicated) felt the need to shout very loudly. We decided to leave the pool (as several others did) because my partner felt uncomfortable. We arrived on the Monday and none of the restaurants were open and we had to get a bus into the city centre, I’ve stayed in many 4* hotels and I expected the service to be significantly better. I won’t be returning to this hotel again.
Jake, 1-night trip
Verified Hotels.com guest review