Hotel La Citadelle Metz-MGallery

Photo gallery for Hotel La Citadelle Metz-MGallery

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Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Hotel La Citadelle Metz-MGallery

UNESCO Sustainable Travel Pledge

Hotel La Citadelle Metz-MGallery

4.0 star property
4-star hotel with restaurant, near Metz Cathedral

9.0/10 Superb

384 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is €202
Price available on 04/07/2022
Map
5 Avenue Ney, Metz, Moselle, 57000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Babysitting
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Library
  • Computer station
  • Front desk safe
  • Water dispenser
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Metz-Centre – Ancienne Ville
  • Metz Cathedral - 12 min walk
  • Centre Pompidou-Metz - 18 min walk
  • Porte des Allemands - 6 min drive
  • Amneville Zoo - 16 min drive
  • Amneville Aquarium - 17 min drive
  • Galaxie Mega Hall - 18 min drive
  • Thermapolis - 18 min drive
  • Villa Pompei - 18 min drive
  • Snowhall Amneville - 18 min drive

Getting around

  • Metz (ETZ-Metz - Nancy - Lorraine) - 29 min drive
  • Metz North Station - 6 min drive
  • Ars-sur-Moselle Station - 9 min drive
  • Metz Station - 12 min walk

About this property

Hotel La Citadelle Metz-MGallery

Hotel La Citadelle Metz-MGallery puts you 0.6 mi (1 km) from Metz Cathedral and 0.9 mi (1.5 km) from Centre Pompidou-Metz. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Fellow travellers say great things about the breakfast and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 68 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must provide a valid photo identity card.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (EUR 15.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Shopping
  • Golfing nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1569
  • Safe-deposit box at front desk
  • Library

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Close-captioned TV
  • Raised toilet seat
  • Grab bar near toilet

Languages spoken

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi and wired Internet
  • Free international and long-distance calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

La Réserve – On-site restaurant. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.53 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 15.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20.00 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs EUR 15.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Hôtel Citadelle Metz MGallery Sofitel
Hôtel Citadelle MGallery Sofitel
Citadelle Metz MGallery Sofitel
Citadelle MGallery Sofitel
Hotel la Citadelle Metz M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

DUMA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Sandilla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Magnifique, chic
hotel luxueux proche du centre ville seul bémol : prix du petit déjeuner mais globalement hotel magnifique et chic :)
Jeremy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

bruno, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Paul, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Bernard, 2-night trip
Verified Hotels.com guest review

8/10 Very good

PFM, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cynthia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Hana, 1-night trip
Verified Hotels.com guest review