All properties in Heraklion, Heraklion, Crete, Greece

Castello City Hotel

4-star hotel in Heraklion with restaurant and bar/lounge

  • Free WiFi and free parking

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Deluxe Double Room, Sea View - Balcony
  • Deluxe Room (Family) - Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 100.
1 / 100Hotel Bar
62 Martyron 1, Avenue, Heraklion, 71304, Crete Island, Greece
8.2.Very Good.
  • The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is…

    Oct 2, 2021

  • The hotel is very clean and we'll kept. The staff is very friendly and welcoming.…

    Sep 12, 2021

See all 153 reviews

Official standards

This property advises that it adheres to Health First (Greece) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 68 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • 24-hour business center
  • Airport shuttle

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 7 min walk
  • St. Minas Cathedral - 8 min walk
  • Panayia Akrotiriani - 9 min walk
  • Heraklion Museum of Religious Art - 10 min walk
  • Natural History Museum of Crete - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room
  • Deluxe Double Room, City View
  • Deluxe Double Room, Sea View
  • Deluxe Triple Room, City View
  • Deluxe Room (Family)

What’s around


  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 7 min walk
  • St. Minas Cathedral - 8 min walk
  • Panayia Akrotiriani - 9 min walk
  • Heraklion Museum of Religious Art - 10 min walk
  • Natural History Museum of Crete - 10 min walk
  • Dermatas Gate - 11 min walk
  • Historical Museum of Crete - 11 min walk
  • Italian Archaeological School - 12 min walk
  • Heraklion Municipal Art Gallery - 13 min walk
  • St. Mark's Basilica - 0.6 mi / 1 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 7 min drive
  • Airport shuttle (surcharge)
See on map
62 Martyron 1, Avenue, Heraklion, 71304, Crete Island, Greece

At a glance

Hotel size

  • This hotel has 68 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 3:00 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Free offsite parking within 328 ft
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 70
  • Conference space size (meters) - 7
  • One meeting room
  • Conference center
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built - 1981
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace

Languages Spoken

  • English
  • French
  • German
  • Greek
  • Italian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guestrooms can be used for EUR 2 per night

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Castello City
  • Castello City Hotel Hotel
  • Castello City Hotel Heraklion
  • Castello City Hotel Hotel Heraklion
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel
  • Castello City Hotel Crete/Heraklion
  • Hotel Castello City
  • Castello City Heraklion

*See fees & policies for additional details or extra charges


  • Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out are available.
  • Yes, The 5th floor offers Greek cuisine and ocean views. Nearby restaurants include mavros katis (8-min walk), Pastarella (9-min walk), and cafe rinokeros (11-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.
8.2.Very Good.
  • 2.0.Poor

    Terrible cleanliness

    Loukas, 5 night trip, Oct 4, 2021

    Verified guest review

  • 10.0.Exceptional

    Good stay

    2 night trip, Sep 1, 2021

    Verified guest review

  • 8.0.Very Good

    Decent option!

    Nice hotel just outside the Heraklion historic wall. Short walk or cab drive into the harbor area. Great staff and good value for money!

    David, 1 night family trip, Jul 27, 2021

    Verified guest review

  • 2.0.Poor

    no house keeping. No A/C

    Anilkumar, 1 night trip, Jul 10, 2021

    Verified guest review

  • 6.0.Good

    Castello City Hotel

    For the price and comfort, this hotel was a great stay. Rooms are cozy and comfortable. The rooftop restaurant is lovely and has great views. The only negatives about the hotel are the location is not ideal if you are looking to walk into the city or the port and the parking is offsite. Other than that, lovely staff and stay for a great price.

    1 night trip, Jul 4, 2021

    Verified guest review

  • 8.0.Very Good

    Nice hotel. In busy part of Heraklion and not the easiest location to drive to. Parking not right on site, but very friendly staff willing to help you with anything

    Kimberly, 1 night family trip, Jun 3, 2021

    Verified guest review

  • 8.0.Very Good

    Fantastic staff

    Incredibly polite and professional staff, and well situated in Heraklion. The room floor could have been cleaner as we noticed dust and grains. Another thing to note is that you can hear much of the traffic outside so if you can’t handle noise, do consider a hotel in a quiet spot.

    Victor, 2 night trip, Sep 11, 2020

    Verified guest review

  • 10.0.Exceptional

    We had an amazing time ! The hotel is the perfect location to the beach and to the town as well as to the airport and to travel out to other islands! The hotel is beautiful, clean, comfortable and the staff are extremely helpful. Can’t wait to be back!!!!

    ShyamandGopi, 7 night romance trip, Sep 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a great basic hotel with a great restaurant on the rooftop. The staff are super friendly, helpful and professional.

    4 night trip with friends, Oct 7, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.

    2 night family trip, Oct 5, 2019

    Verified Expedia guest review

See all 153 reviews