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The LUMA Hotel - A Member of Design Hotels

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Reception
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Standard Room (Grass Hollywood) | Minibar, in-room safe, individually furnished, desk

Overview of The LUMA Hotel - A Member of Design Hotels

The LUMA Hotel - A Member of Design Hotels

3.5 star property
City centre hotel in Kota Kinabalu with 3 restaurants

9.4/10 Exceptional

11 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Restaurant
Map
Lot 2-5, Block A, Sutera Avenue,, Jalan Sembulan, Kota Kinabalu, Sabah, 88100

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 2 min drive
  • 1Borneo Hypermall - 22 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive
  • Tanjung Aru Station - 3 min drive

Restaurants

  • Silk Garden - 8 min walk
  • Cafe Boleh - 8 min walk
  • Breeze Beach Club - 9 min walk
  • Al Fresco - 13 min walk
  • Kak Nong Restaurant - 18 min walk

About this property

The LUMA Hotel - A Member of Design Hotels

Enjoy your visit to Kota Kinabalu with a stay at The LUMA Hotel - A Member of Design Hotels.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • Coffee shop
  • Water dispenser

Travelling with children

  • Local/corner shop

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Water dispenser

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries

Special features

Dining

Flow Coffee @ Luma – On-site café.
JOJO Gastrobar – On-site restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Hinode Restaurant – On-site restaurant. Open daily.
Fish Market Restaurant – On-site restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 150.0 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 38 for adults and MYR 38 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 116 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

The Luma Hotel
The Luma Of Design Hotels
The LUMA Hotel A Member of Design Hotels
The LUMA Hotel - A Member of Design Hotels Hotel
The LUMA Hotel - A Member of Design Hotels Kota Kinabalu
The LUMA Hotel - A Member of Design Hotels Hotel Kota Kinabalu

Frequently asked questions

Does The LUMA Hotel - A Member of Design Hotels offer free cancellation for a full refund?
Yes, The LUMA Hotel - A Member of Design Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The LUMA Hotel - A Member of Design Hotels?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at The LUMA Hotel - A Member of Design Hotels on 5 January 2023 start from €52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The LUMA Hotel - A Member of Design Hotels?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The LUMA Hotel - A Member of Design Hotels?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The LUMA Hotel - A Member of Design Hotels?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The LUMA Hotel - A Member of Design Hotels?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless social distancing are available.
Are there restaurants at or near The LUMA Hotel - A Member of Design Hotels?
Yes, there are 3 on-site restaurants. Nearby restaurants include Silk Garden (8-min walk), Cafe Boleh (8-min walk) and Breeze Beach Club (9-min walk).
What's the area around The LUMA Hotel - A Member of Design Hotels like?
The LUMA Hotel - A Member of Design Hotels is in Downtown Kota Kinabalu, a short 20-minute walk from Imago Shopping Mall and 7 minutes' walk from Sutera Harbour.

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Nice and comfortable stay.
George, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel for business trip
Nice and clean..
Ernie, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

HON PING, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Chia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is so friendly you think you knew them before! We were in very good hands , everyone were so nice and smiling. And the decoration of the hotel is fantastic (lots of wood and plants, curved lines, so relaxing... the staircase is stunning, the lobby has many chairs and sofa you can relax on). What was more frustrating was the time we had to wait for breakfast. Too many people (5-6) in the small area, not productive, too crowded to be efficient...
Caroline, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Eun Bee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

jihyun, 1-night trip
Verified Hotels.com guest review