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All properties in Marrakech, Marrakech, Marrakech-Safi, Morocco

Hivernage Hotel And Spa

Luxury hotel with 2 bars/lounges, near Avenue Mohamed VI

  • Free WiFi and free parking
From
€128

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Outdoor Pool
  • Outdoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 71.
1 / 71Terrace/Patio
8.0.Very Good.
  • Very good hotel; I very often stay there... always perfect

    Sep 4, 2019

  • We stayed for one week in two suites. The hotel is beautiful, as are the rooms. The bed…

    Oct 20, 2018

See all 173 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Dining options
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 85 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace

For families

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Hivernage
  • Jemaa el-Fnaa - 17 min walk
  • Marrakech Plaza - 20 min walk
  • Avenue Mohamed VI - 11 min walk
  • Menara Mall - 14 min walk
  • Palais des Congres - 19 min walk

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Standard Room
  • Standard Room
  • Superior Room
  • Deluxe Suite

Location

  • In Hivernage
  • Jemaa el-Fnaa - 17 min walk
  • Marrakech Plaza - 20 min walk

What’s around

Landmarks

  • In Hivernage
  • Jemaa el-Fnaa - 17 min walk
  • Marrakech Plaza - 20 min walk
  • Avenue Mohamed VI - 11 min walk
  • Menara Mall - 14 min walk
  • Palais des Congres - 19 min walk
  • Carré Eden Shopping Center - 22 min walk
  • Le Jardin Secret - 24 min walk
  • Royal Palace - 26 min walk
  • Menara Gardens - 26 min walk
  • Bahia Palace - 27 min walk

Getting around

  • Menara Airport (RAK) - 6 min drive
  • Marrakech Central Station - 29 min walk
  • Airport pick-up service
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-11 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • 3 coffee shops/cafés
  • Restaurant
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Steam room
  • Sauna

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2004
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Lowered locks/deadbolt
  • Roll-in shower
  • Doorbell/telephone notification
  • Wheelchair-width doorways

Languages Spoken

  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Small print

Also known as

  • Hivernage Hotel
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa Hotel
  • Hivernage Hotel And Spa Marrakech
  • Hivernage Hotel And Spa Hotel Marrakech
  • Hotel Hivernage
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa
  • Hivernage Hotel Marrakech

Optional extras

Rollaway beds are available for MAD 700.0 per night

Buffet breakfast is offered for an extra charge of MAD 200 per person (approximately)

Cribs/Infant beds are available for MAD 300.0 per night

Airport shuttle service is offered for an extra charge of MAD 300 per vehicle (one-way)

Area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MAD 28.60 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hivernage Hotel And Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - 11 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Extrablatt (3-min walk), Lotus Club Marrakech (6-min walk), and La Villa des Orangers (13-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is MAD 300 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino de Marrakech (3-min walk) and Le Grand Casino de la Mamounia (11-min drive) are both nearby.
  • Onsite recreation at Hivernage Hotel And Spa includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hivernage Hotel And Spa also has 2 bars and a 24-hour fitness center, as well as a sauna.
8.0.Very Good.
  • 10.0.Exceptional

    Amazing hotel with the best staff. Aziz was super helpful and friendly. He went above and beyond to make our stay memorable. I highly recommend this hotel. We will definitely be back

    Natalie, 2 night romance trip, Sep 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lovely hotel, great location

    Always an enjoyable stay- con

    Joby, 3 night trip, Feb 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Outstanding Support.

    They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.

    Michael, 3 night trip, Jan 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.

    2 night romance trip, Jan 9, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Overall good experience and the hotel is centrally located so easy to get to everywhere.

    RT, 6 night family trip, Dec 21, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Not the best stay

    The staff wasn’t welcoming and very rude, I told them it was my birthday and they should do something nice, and they never did anything, they made my stay feel very uncomfortable, I felt like if I asked the staff a question, they would get angry very quickly, not all staff was rude there was really lovely and polite ones but there was a particular guy that wore glasses, he was very very rude

    Antonia, 3 night trip with friends, Nov 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice hotel, brrakfast was great snd all the staff were very helpful and friendly. Highly recommend it.

    Aidan, 4 night family trip, Nov 25, 2019

    Verified Expedia guest review

  • 6.0.Good

    Close to the square and citys souls you can walk yo it and the menara mall no need to take taxi. However we did not have water in our room for 2 days and the room was very dusty. And he cleaniness was so bad the lamps had lots of dust and the wall behind the headboard. Also we had to ask for water at all yime. He hotel does not have a kettle and if ou are from england and fancy a cuppa before bed you have to pay 35 dirhams which is nothing but it adds up. But all the staff were friendly

    7 night romance trip, Oct 8, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Swimming pool was cool no heather and pillows smell bad and to soft the shower with many details water came out every where because bath courtain was short

    Alejandro, 3 night family trip, Oct 4, 2019

    Verified Expedia guest review

  • 6.0.Good

    Hotel is unfortunately not a "5 star". It is more like 3.5. The shower wasn't great and bath tap did not work at all so had to fill up the bath using the shower head(!) The breakfast options weren't great for continental and crepes appeared to be out of a packet. The MySky bar was okay with a nice view but on the first night after requesting a strawberry daiquiri with crushed ice they brought me a citrus daiquiri with no ice and then took 45 minutes to bring us a portion of fries. Fortunately we were only there for 4 days but i'm sure there are better places to stay.

    4 night romance trip, Sep 26, 2019

    Verified Expedia guest review

See all 173 reviews