Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Acanto Playa del Carmen, Trademark Collection by Wyndham

4-star resort with 2 restaurants, near Quinta Avenida

  • Free continental breakfast, free WiFi, and free parking
From
€83

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16th Street, Playa del Carmen, 77710, QROO, Mexico
8.6.Fabulous.
  • Our stay at Acanto was great and Miguel the hotel concierge was very welcoming and…

    Jul 25, 2021

  • First, let me start by saying the service was horrible. Once we got there we weren't…

    Jul 21, 2021

See all 87 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Shopping
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 29 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 10 beach bars
  • Outdoor pool
  • Rooftop terrace

Feel at home

  • Cribs/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Maritime Terminal - 14 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking
  • Superior Studio Suite, 1 King Bed, Non Smoking
  • Superior Suite, 1 Bedroom, Non Smoking, Ocean View
  • Suite, 1 Bedroom, Non Smoking
  • Superior Suite, 3 Bedrooms, Non Smoking
  • Suite, 3 Bedrooms, Non Smoking
  • Suite, 2 Bedrooms, Non Smoking
  • Superior Suite, 2 Bedrooms, Non Smoking
  • Suite, 1 Bedroom, Non Smoking (Master)
  • Suite, 2 Bedrooms, Non Smoking (Master)

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Maritime Terminal - 14 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk
  • Punta Esmeralda Beach - 36 min walk
  • Playacar Golf Club - 40 min walk
  • Plaza Las Americas - 43 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Calle Corazón - 3 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31.1 miles/50.1 km
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.6 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
16th Street, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 29 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 10 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • 10 beach bars
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Conference space size (feet) - 600
  • Conference space size (meters) - 56
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2011
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Recreation

On Site

  • Health club

Nearby

  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Acanto Boutique
  • Acanto Hotel Condominiums
  • Acanto Playa Carmen
  • Acanto Hotel Condominiums Playa Carmen Playa del Carmen
  • Acanto Boutique Hotel Suites
  • Acanto Hotel Condominiums Playa del Carmen
  • Acanto Boutique Hotel Playa Carmen Playa del Carmen
  • Acanto Boutique Hotel Playa Carmen
  • Acanto Boutique Playa Carmen Playa del Carmen
  • Acanto Boutique Playa Carmen
  • Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
  • Acanto Boutique Hotel
  • Acanto Boutique Hotel Playa del Carmen Playa del Carmen
  • Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
  • Resort Acanto Boutique Hotel Playa del Carmen
  • Acanto Boutique Hotel Condominiums Playa del Carmen
  • Acanto Hotel Condominiums Playa del Carmen
  • Acanto Boutique Hotel Suites
  • Acanto Carmen Del Carmen
  • Acanto Boutique Hotel Playa Carmen Playa del Carmen
  • Acanto Boutique Hotel Playa Carmen
  • Acanto Boutique Playa Carmen Playa del Carmen
  • Acanto Boutique Hotel Playa del Carmen
  • Acanto Boutique Playa Carmen
  • Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
  • Acanto Boutique Hotel Playa del Carmen Playa del Carmen
  • Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
  • Resort Acanto Boutique Hotel Playa del Carmen
  • Acanto Boutique Hotel Condominiums Playa del Carmen
  • Acanto Hotel Condominiums Playa del Carmen
  • Acanto Boutique Hotel Suites
  • Acanto Carmen Del Carmen
  • Acanto Boutique Playa del Carmen
  • Acanto Boutique Hotel Playa del Carmen
  • Acanto Hotel Playa del Carmen Trademark Collection by Wyndham
  • Acanto Playa del Carmen, Trademark Collection by Wyndham Resort
  • Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Acanto Boutique Hotel Condominiums Playa Carmen
  • Acanto Boutique Hotel Condominiums
  • Acanto Boutique Playa Carmen

Optional extras

Rollaway beds are available for USD 55.00 per stay

Cribs/Infant beds are available for USD 55 per stay

Pets are allowed for an extra charge of USD 100.00 per pet, per week

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip, Maximum occupancy 6)

Area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Pet deposit: USD 250 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Acanto Playa del Carmen, Trademark Collection by Wyndham does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 10 lbs per pet. There's a charge of USD 100.00 per pet, per week, and there's also a deposit of USD 250 per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Ah Cacao Chocolate Café (3-min walk), Dirty Martini Lounge (3-min walk), and Blue Lobster (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
  • Have fun with activities like boat tours, kayaking, and scuba diving, and practice your swing at the nearby golf course. Additional recreation nearby includes hot springs. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 10 beach bars and a health club. Acanto Playa del Carmen, Trademark Collection by Wyndham also has beach cabanas and spa services, as well as a garden and access to a nearby health club.
8.6.Fabulous.
  • 6.0.Good

    Pleasing to the eye with good service but!

    The hotel was pleasing to the eye and their service is good but the elevator was not working and noise from breakfast every morning woke us up. Breakfast is served in the courtyard which is surrounded by all the room. Breakfast lacked quality in every aspect so I suggested to them that they consider to stop offering breakfast because it is not quality and it only serves to wake up the guests every morning like my wife and I.

    Ronald, 3 night business trip, Jul 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Graduation Trip

    Staying at Acanto in Playa del Carmen was such an amazing experience to say the least. The hotel staff were so accommodating and went above and beyond relaying information about activities for my daughter and I. They scheduled our taxi rides and also scheduled our Covid test in good time prior to leaving. We felt safe and honestly, treated like family. We stayed 24-28 April. Tali and Miguel were exceptional and are the epitome of excellent customer service! The rest of the staff were amazing as well - I’m sorry, I can’t remember everyone’s name. You were always greeted with a smile and they worked effortlessly with all of your requests - quick too! Breakfast was good! Not to heavy - you need your energy to enjoy all of the activities the area has to offer. Having breakfast on the rooftop at the top of the morning was bliss. There was a great view all around. The beds were comfy and there was a bunch of space for your belongings. The view was pretty good. We were right above the pool in the courtyard area. I remember reading all of the comments left by other travelers prior to booking our trip and I must say, all of the positive feedback was spot on. For the price, you get 5 star treatment and reasonable, comfortable, safe and clean accommodations. Thank you for helping to make my daughters graduation trip a success.

    Nikia, 4 night family trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Quiet, comfortable

    Comfortable hotel on a quiet street just off 5th Avenue, 2 blocks from the beach. Room service was per request with Covid restrictions in place. Pool was small, with plants growing all around, so required constant cleaning due to falling foliage. The desk clerk was not present at check out. I requested an email with the bill but never received. I did note the appropriate amount was charged to my CC, so no overcharges occured.

    Brian, 4 night trip, Apr 18, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Beautiful but every room had access by climbing stairs. Our reservation date was not correct even though I had a confirmed date. She put us on the top floor. It was nice but we had to climb 4 flights of steps

    1 night romance trip, Mar 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The entry staff was personable and helpful. The hotel was beautiful and close to the action

    3 night trip, Mar 17, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    I had to book twice as i never received confirmation from Expedia. So my friend rebooked with booking . Com. The staff said i would need to get a refund for the first booing with expedia.

    1 night trip with friends, Mar 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    liked the atmosphere, staff was friendly, proximity to beach and right in center of things to see and do. only negative was shower head was outdated.

    1 night romance trip, Feb 28, 2021

    Verified Expedia guest review

  • 4.0.Fair

    DID NOT REPECT THE CANCELATION POLICY

    I am really disappointed I could not make it hence the hotel charged me the whole amount for the two rooms booked ( Santiago Cadavid and lucas Alzate Acosta ) I called several time to dispute the charges and unable to get in contact with the hotel. Honesty is the key to run any business The fact the hotel did not respect the cancellation policy and charge me the whole amount I would not recommend this hotel at all

    lucas, 4 night trip, Feb 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very centrally located. Parking is down the street and you have to get a hotel employee to come open the gate every time you need to get in and out. They are very friendly and happy to do this. The boutique hotel is very pretty, but we had some problems keeping the main breaker on while we showered. So someone had to be by the breaker every time we showered. The water also took forever to get warm. We had to let it run, which felt like wasting water. Again staff was very nice.

    7 night family trip, Jan 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Mexican charm

    Such a quaint, charming little hotel just steps from 5th avenue. Wonderful service, clean rooms and grounds with a decent breakfast. Room was spacious as well as the bathrooms, a bottle of wine was given due to the holidays and complimentary small bottles of water were left by the door. A wonderful hotel We’d definitely stay at again.

    Michael, 2 night trip, Dec 27, 2020

    Verified Hotels.com guest review

See all 87 reviews