I stayed with my son for 2 nights, I had contacted the hotel on 2 occasions before our arrival and my question were answered promptly. I asked about dropping our luggage which they said was fine, on arrival our room was ready. I also requested a room not in the basement which was honoured. The room was in good condition and was clean. Hotel lobby was nice. Breakfast was good, could have more explanation of options. Someone on our 2nd morning had ordered fried eggs which were cooked on request. The tables are really close together which makes conversation difficult, ok for breakfast service. We ate in the evening one night, tables are not moved and only a small section is used, this did make you feel like you was imposing on the neighbours conversations. Service was not great, I asked for a glass of water 3 times and the restaurant was not busy. The staff get distracted easily. Food was ok. Overall the hotel was good I would stay here again.