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View all photos for Twin Room

Twin Room

Twin Room

  • 14.5 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

  • 13.7 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room

Single Room

Single Room

  • 8.6 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

  • 9.70 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

At a glance

Hotel size

  • 196 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1866
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Underwhelming
Great location, friendly staff. Rooms were extremely small and not quite billed as spacious as website subjects. However, since we were just there for a place to sleep and shower, it was satisfactory.
Stephen, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Had a great stay and breakfasts were fantastic
K, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Sean, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Older hotel in great location
The negative: Mattress in my twin share was lumpy and there are some stairs to navigate with luggage (after getting off the lift onto your floor). Had to contact the front desk twice to remedy a minor issue. The person checking me in seemed scattered; she started helping a second person, and then a third—before she finished taking care of myself and the second person. The positive: Dining room staff, especially the person at the front podium, are very good. Food in the English breakfast buffet is kept stocked and there is a decent variety. Rooms are cleaned well on a daily basis, with attention to detail. The location on a quiet side street is excellent for accessing public transportation. Booking and modifying the reservation later were both very easy.
5-night trip
Verified Hotels.com guest review

8/10 Very good

The room was lovely but the beds were quite uncomfortable Shower was nice and powerful and the air con in the room was very affective Staff were all so helpful Breakfast was brilliant and not a bad price
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Daniel W., 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location for BST concerts
Nice hotel near Hyde Park so great for the concerts.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Two night, family stay
I stayed with my son for 2 nights, I had contacted the hotel on 2 occasions before our arrival and my question were answered promptly. I asked about dropping our luggage which they said was fine, on arrival our room was ready. I also requested a room not in the basement which was honoured. The room was in good condition and was clean. Hotel lobby was nice. Breakfast was good, could have more explanation of options. Someone on our 2nd morning had ordered fried eggs which were cooked on request. The tables are really close together which makes conversation difficult, ok for breakfast service. We ate in the evening one night, tables are not moved and only a small section is used, this did make you feel like you was imposing on the neighbours conversations. Service was not great, I asked for a glass of water 3 times and the restaurant was not busy. The staff get distracted easily. Food was ok. Overall the hotel was good I would stay here again.
Kate, 2-night family trip
Verified Hotels.com guest review