Servatur Puerto Azul

4.0 star property
Family-friendly hotel with 2 restaurants, near Puerto Rico Beach

Choose dates to view prices

Located near Amadores Beach, Servatur Puerto Azul offers a family-friendly retreat with a poolside bar, two on-site restaurants, and four outdoor pools. Unwind in the garden or challenge your loved ones to a game of billiards while kids enjoy the playground and waterslide.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free breakfast
  • Spa
  • Airport transfer
  • Parking available
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Free children's club
  • Fitness centre
  • Self parking
  • Children's pool
  • Waterslide
  • Splash pad
  • Pool bar
  • Spa services

For families (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Television
  • Garden
The current price is €98
includes taxes & fees
17 May - 18 May

Why we love this property

Culinary paradise
This hotel's 2 restaurants and 2 bars offer a feast for the senses. The buffet breakfast starts mornings with delicious variety.
Wellness retreat
Spa services and massage complement the energising fitness room at this hotel. A serene garden provides the perfect backdrop for relaxation.

Room options

Available filters for rooms
Showing 50 of 50 rooms

Classic Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Classic Double Room Single Use

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

Superior Double Room, Partial Sea View (1 adult)

  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Double Room, 1 Bedroom, Partial Sea View (2 adults)

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 1 Child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 2 Children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Classic Studio Suite (1 Adult)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Classic Studio Suite (2 adults)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite (2 Adults and 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite (3 Adults)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite (3 Adults and 1 Child)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (1 Adult)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Studio Suite, Sea View (2 Adults)

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (2 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (2 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (3 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (3 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 1 adult)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 2 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 2 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 2 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 3 Adults)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea View (Top Floor 3 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Studio Suite, Partial Ocean View (2 Adults)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (2 Adults and 2 Children)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (2 Adults and 3 Children)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (3 Adults)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (3 Adults and 1 Child)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Partial Ocean View (3 Adults and 2 Children)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Studio Suite, Sea View (2 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (2 Adults and 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (2 Adults and 3 children)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (3 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (3 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Family Suite, Sea View (3 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

Superior Duplex, Private Pool (1 Adult +18)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

Superior Duplex, Private Pool (2 Adults +18)

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Superior Double Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Superior Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

Grand Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Grand Room (2 Adults and 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Room (2 Adults and 2 Children)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Room (2 Adults and 3 Children)

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Room, Pool Access (2 Adults and 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Room, Pool Access (2 Adults and 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Room, Pool Access (2 Adults and 3 Children)

  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Double Room, Pool Access

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Map
Avda. de la Cornisa, 13, Puerto Rico, Mogan, Las Palmas, 35130

What's nearby

  • Puerto Rico Beach - 8 min walk - 0.8 km
  • Amadores Beach - 15 min walk - 1.3 km
  • Puerto Rico Shopping Center - 16 min walk - 1.3 km
  • Puerto Rico Marina - 19 min walk - 1.6 km
  • Playa del Cura - 4 min drive - 3.0 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 40 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurant Amadores (Main Restaurant) - ‬12 min walk
  • ‪Restaurante Waikiki - ‬12 min walk
  • ‪Lounge Bar Sunset - ‬14 min walk
  • ‪On The Beach - ‬15 min walk
  • ‪Kai Restaurant - ‬12 min walk

About this property

Servatur Puerto Azul

  • Servatur Puerto Azul features a free children's club and puts you within a 15-minute walk of Puerto Rico Beach. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights include 4 outdoor pools, a poolside bar and a fitness centre.

All-inclusive details

  • All-inclusive room rates at Servatur Puerto Azul are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and select beverages included

Land activities

  • Tennis

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances

At a glance

DONE

Hotel size

    • 493 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Gala dinners are included for guests booked in half board and all-inclusive rate plans on Christmas Eve, Christmas Day, and New Year's Eve. Guests booked in other rate plans may choose to pay for the gala dinners at check-in if they wish to attend.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 15 per day)
    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Local/corner shop
  • Lifeguard on-site
  • Splash pad

What to do

  • Pool table
  • Beach nearby
  • Kayaking nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Spa services
  • Water slide
  • Splash pad

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • 42-inch TV

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 0.16 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 50 per person (return)

Parking

  • Self-parking costs EUR 15 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number H-35-1-0000238
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Servatur Puerto Azul All Inclusive Hotel Mogan
Servatur Puerto Azul All Inclusive Hotel
Servatur Puerto Azul All Inclusive Mogan
Servatur Puerto Azul All Inclusive
Servatur Puerto Azul Hotel
Servatur Puerto Azul Mogan
Servatur Puerto Azul Hotel Mogan
Servatur Puerto Azul All Inclusive

Frequently asked questions

Does Servatur Puerto Azul offer free cancellation for a full refund?

Yes, Servatur Puerto Azul does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Servatur Puerto Azul?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Servatur Puerto Azul?

Sorry, pets aren't allowed.

Is parking offered on site at Servatur Puerto Azul?

Yes. Self-parking costs EUR 15 per day. Parking spaces may be limited.

Is an airport shuttle service offered by Servatur Puerto Azul?

Yes, an airport shuttle is available. The charge is EUR 50 per person return.

What are the check-in and check-out times at Servatur Puerto Azul?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Servatur Puerto Azul and nearby?

Have fun with nearby activities such as boat tours, fishing and jet-skiing. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a water slide. Servatur Puerto Azul also has a fitness centre, spa services and an arcade, as well as a garden and a splash pad.

Are there restaurants at or near Servatur Puerto Azul?

Yes, there are 2 on-site restaurants.

Does Servatur Puerto Azul have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Servatur Puerto Azul like?

Servatur Puerto Azul is a short 10-minute walk from Puerto Rico Beach and 16 minutes' walk from Puerto Rico Shopping Center.

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Reviews

Servatur Puerto Azul Reviews

8.4

Very good

8.4

Cleanliness

7.8

Location

8.6

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property offers multiple pools, including adult-only areas, with warm and clean facilities that cater to all ages. (7 reviews)
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From real guest reviews summarized by AI.

Popular mentions

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Service staff
Room
Food
Children

Reviews

Verified

10/10 Exceptional

Amazing hotel, amazing staff and good food will be back
Amy Sophie, 7-night trip
Verified

8/10 Very good

Massive food selection. Spar onsite very handy
Sophie, 7-night trip
Verified

10/10 Exceptional

Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!
Paul, 7-night trip
Verified

6/10 Good

The views were spectacular! Sunset is amazing the rooms are clean and spacious.
Robert, 7-night trip
Verified

10/10 Exceptional

Very friendly staff and topservice
Gregory, 1-night trip
Verified

6/10 Good

The property is tidy and lovely views of the sea.
Lisa, 3-night trip
Verified

10/10 Exceptional

Entertainment could be better but other than that great. Adults only pool outstanding
John, 7-night trip
Verified

8/10 Very good

Great location and views. Great pools and activities for the kids. Rooms were nicely renovated and well equipped. Good to have so many drinks stations around the pool. Hotel was very busy during the week we went which meant finding a free table for dinner was stressful. But the food was good, with a good range for us and the kids.
Paul, 7-night trip
Verified

6/10 Good

Great for families who love noise.

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.
9-night trip
Verified

10/10 Exceptional

The pool slides were a big hit with the kids. Staff are all happy to help with any query. We will be back next year
Michael, 7-night trip
Verified

6/10 Good

Amazing view! And the cleaning was impeccable. Unfortunately, some of the staff was on the ruder side and we felt looked down upon.
Mona, 6-night trip
Verified

10/10 Exceptional

Different pool areas available (also adults only) with very nice view of the sea. Food was good for a buffet of that size, the entertainment in the evening was very good. Room was spacious and had Netflix. The beach is a little bit difficult to get to but was made clear beforehand. Quite a lot of families with children but can be avoided in the adults only pool area.
Torben, 7-night trip
Verified

10/10 Exceptional

From the moment I entered, I wish I had booked my whole holiday here. I wasn’t happy with my current accommodation so I booked my day here. I paid all inclusive for 5 hours before my flight. I enjoyed the room, pool bar and food. It was 100 worth it and would have been a similar price to a day at a beach club. I’m going to book this hotel for me and my family in a few weeks
Dani, 1-night trip
Verified

2/10 Poor

This place looks nice and the food was good too however the kids club was a nightmare. Kids didn’t need to
adam, 7-night trip
Verified

10/10 Exceptional

Hotel was very clean in all over. Renevation had just been made. Very nice pools for younger and older. Water was very warm. Very many sunbeds was available. Also water slides was nice for our children. Hotel is very big and many different buildings. After we found our hotelroom it had gone time. Maybe better signs would be appreciated. If we'll travel to Gran Canaria would this hotel be definetely our choice.
Terhi, 7-night trip
Verified

6/10 Good

Pros Nice location Very clean Good food Cons Rooms a bit stuffy Bit of a maze to get around and to rooms (lots of lifts) Not entirely all inclusive, some drinks are chargeable (seems random) Evening Entertainment not very good
Ryan, 7-night trip
Verified

10/10 Exceptional

Absolutely lovely hotel, we were welcomed at reception by a joyous member of the hotel. She gave us all the details we needed and good information on how to get to our room. The room was a Junior Suite over looking the sea, it’s was tidy and comfortable and cleaned everyday for the 7 nights of our stay. The restaurant was well organised with plenty of seating for everyone. The food is good with a good variety, this is cooked fresh in front of you. Staff are very attentive and always polite. Plenty of swimming pools catering for everyone from kids to adult only. All the pools are clean and tidy. We will definitely be returning in the future.. Thank you to all the staff for making our holiday so pleasurable 😁🙌
Stuart, 7-night trip
Verified

10/10 Exceptional

Very beautiful view over the ocean, perfect if you have all inclusive and are looking for a comfortable and relaxing stay. Important to notice is that all other restaurants and bars are quite a walk, either up och down. We actually upgraded to all inclusive the second day, very worth it. Great food and big buffet with something for everyone! The hotel area is big with several pools and have a lot of different things for the kids, there are almost spaces for adults-only. Our room, superior double, was very nice and clean, especially enjoyed the beds that were so comfortable. The staff was super nice and everyone met you with respect and a will to give you the best vacation. Another great thing is the supermarket close to the hotel entrance, they have everything you might need. Two ATM:s at the hotel. Be aware that it’s 700 stairs down to the harbor, in case you have trouble walking. But it’s cheap to take a taxi instead. I truly recommend this hotel to people with kids, or people that like kids.
Sara, 8-night trip
Verified

10/10 Exceptional

We were regular guests at the hotel pre pandemic, but the major remodel in 2021 has made this property into a luxury resort. Front of house staff are friendly; attentive and adhere to support all requests made. Our room was kept spotlessly clean on a daily basis and the dinning hall was filled with a polite and courteous team of which nothing was too much trouble. The improved animation team provided fun and entertaining evening shows; quizzes and daily activities in and around the pool. There is a taxi rank immediately outside the hotel should you require transport and I believe a small shop will be available onsite once the remodel is complete. A stunning hotel; beautiful views at a reasonable price.
Francis, 5-night trip
Verified

6/10 Good

Great Location, but Room for Improvement

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.
Michael, 7-night trip
Verified

10/10 Exceptional

Excellent
Anees, 4-night trip
Verified

10/10 Exceptional

Superb stay, Comfortable beds and food exceeded expectations
Stephen, 4-night trip
Verified

10/10 Exceptional

The staff were very obliging and helpful, the food was very good and lots of variety and the beds were very comfortable.
4-night trip
Verified

10/10 Exceptional

Top service and friendly staff, great for children and adults.
5-night trip
Verified

10/10 Exceptional

no frills hotel, but the service and staff were amazing. all inclusive deal was great, loved the views from the hotel. 2 heated pools+jacuzzi. would gladly stay again.
3-night trip