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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Casa Dona Susana

3.5-star3.5 stars
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380, Mexico

Adults-only beach hotel with outdoor pool, near Playa de los Muertos
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here
  • This was our 4th stay there and this time we had just a room with a fridge but no Coffee…Apr 17, 2019
  • I booked to stay at Casa dona susana but when I arrived at the hotel I was informed THAT…Jul 27, 2020

Casa Dona Susana

from €40
  • Standard Room, 1 King Bed

What’s around Casa Dona Susana


  • In Romantic Zone
  • Playa de los Muertos - 2 min walk
  • Malecon - 19 min walk
  • Olas Altas Street - 1 min walk
  • Olas Altas Beach - 3 min walk
  • Los Muertos Pier - 3 min walk
  • Act ll Entertainment Stages - 5 min walk
  • Galeria Olinala - 5 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 28 min drive

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3:00 PM-noon
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Spa treatment room(s)
  • Golfing nearby
  • Scuba diving nearby
Working away
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included

Not included
  • Minibar
  • Airport transfers

Casa Dona Susana’s small print

Also known as

  • Casa Dona
  • Susana Casa
  • Casa Dona Susana Hotel
  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana


  • Pool access available from 10 AM to 10 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Casa Dona Susana

    • Does Casa Dona Susana offer free cancellation for a full refund?
      Yes, Casa Dona Susana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Casa Dona Susana?
      Yes, there's free self parking.
    • Is there a pool at Casa Dona Susana?
      Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
    • Are pets allowed at Casa Dona Susana?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Casa Dona Susana?
      You can check in from 3:00 PM to noon. Check-out time is noon.
    • Are there restaurants at or near Casa Dona Susana?
      Yes, there's an onsite restaurant.

    Recent reviews

    Fabulous 8.6 From 503 reviews

    Very Good 8.0
    I was booked at Casa Dona Susana and upon arrival I was moved to their sister hotel Playa Los Arcos, at first I was not happy, however the hotel saw my initial feedback on and upgraded me to a great room on the top floor with an outstanding view of the beach/sunset. So in real time hotel management responded and turned a negative experience into a positive one! Very good service!
    John, us8 night trip
    Very Good 8.0
    Great hotel and friendly staff
    michael paul, au11 night trip
    Good 6.0
    Great location 1 block to Beach and Malecon. Enjoyed beach club. Lots of good people watching in the area. Our room (#2) on ground floor was very noisy from plumbing pumps that kicked in whenever toilets anywhere in complex were used.
    Stuart, ca5 night trip
    Good 6.0
    3 starhotel near the beach
    Small boutique 3 star hotel. Close to the beach. Rooms are old, but clean. Good for a short stay.Nice roof terrace with a small pool.
    Jean, ca4 night trip
    Exceptional 10.0
    Great hotel in great location
    Howard, ca2 night trip
    Very Good 8.0
    Quiet, adult-only hotel in Zona Romantica
    Quiet, fairly comfortable, adult only building with a nice roof top pool. Old style Mexican architecture. The employees were friendly and helpful. I have 3 minor complaints. There were no chairs in my room. Just a bed (comfortable), dresser, and 2 night stands. For security purposes guests are required to wear a wrist band. I get it, but don't like it. Took mine off and was asked one time to show it so just kept it in a pocket. The band also allows access to their larger, family hotel across the street which I did not use. Finally, coffee service in the morning was sketchy. A pot in the lobby at 7AM. Maybe. It would have been nice having a coffee maker in my room. Some rooms do have one. The one in the lobby tended to run empty pretty fast. Minor things. Over all I am very pleased with my stay and would stay there again. Very quiet. No screaming children running rampant. Clean and comfortable. And the first resort I've stayed in that has plenty of hooks in the bathroom for wet bathing suits and towels. Also the location can't be beat. One block from the beach and central to the Zona Romantica and all the restaurants in that area.
    Brian, us7 night trip
    Exceptional 10.0
    Great location. Rooms nice, but ours didn’t have any windows to the outside, only to the courtyard. Upside, it was very quite and no stairs.
    Loretta, us5 night trip
    Very Good 8.0
    Lovely but Not 100% Happy
    The hotel is old school and dated but lovely. Loved the Mexican accents. Rooms very small (I mean VERY) but bed super comfortable. Place quiet. Rooftop pool lovely. Staff very sweet. Location is AMAZING! Access to two sister properties much appreciated. What is NOT appreciated is that policy forbids guests from coming to visit. We had two friends staying in another resort and they could not come visit in our room or on the property. For that simple reason, I don't think we will stay there again. Other properties permit you to have guests. We are paying for the room, we should be able to have visitors.
    Daniel, us4 night trip
    Exceptional 10.0
    Lovely boutique hotel
    Casa Dona Susana is a perfect place to stay in the Romantic Zone. We will come again!
    ca2 night trip
    Very Good 8.0
    ca13 night trip

    Casa Dona Susana

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