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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Casa Dona Susana

3.5-star3.5 stars
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380, Mexico

Adults-only beach hotel with outdoor pool, near Playa de los Muertos
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • This was our 4th stay there and this time we had just a room with a fridge but no Coffee…Apr 9, 2019
  • We booked Casa Dona, but we were sent to stay at Los Arcos, one of their other resorts…Feb 19, 2021

Casa Dona Susana

from €55
  • Standard Room, 1 King Bed

What’s around Casa Dona Susana

Landmarks

  • In Romantic Zone
  • Playa de los Muertos - 2 min walk
  • Malecon - 19 min walk
  • Olas Altas Street - 1 min walk
  • Olas Altas Beach - 3 min walk
  • Los Muertos Pier - 3 min walk
  • Act ll Entertainment Stages - 5 min walk
  • Galeria Olinala - 5 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 28 min drive

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Spa treatment room(s)
  • Golfing nearby
  • Scuba diving nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included

Not included
  • Minibar
  • Airport transfers

Casa Dona Susana’s small print

Also known as

  • Casa Dona
  • Susana Casa
  • Casa Dona Susana Hotel
  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana

Policies

Pool access available from 10 AM to 10 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Casa Dona Susana

  • Does Casa Dona Susana offer free cancellation for a full refund?
    Yes, Casa Dona Susana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Casa Dona Susana?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Casa Dona Susana?
    Yes, there's free self parking.
  • Is there a pool at Casa Dona Susana?
    Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
  • Are pets allowed at Casa Dona Susana?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Casa Dona Susana?
    You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Casa Dona Susana?
    Yes, there's an onsite restaurant. Nearby restaurants include Serrano's Meat House (3-min walk), Di Vino Dante (4-min walk), and Coco's Kitchen (4-min walk).
  • Is there an onsite casino at Casa Dona Susana?
    No, this hotel doesn't have a casino, but Vallarta Casino (9-min drive) is nearby.
  • What is there to do at Casa Dona Susana and nearby?
    Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Recent reviews

Fabulous 8.6 From 470 reviews

Exceptional 10.0
Charming in old town
Location is excellent in old town. Nice heated pool on roof- small but nice. Our room was large with balcony on street which can be noisy but it was great for us. Some rooms are smaller and do not have views. Excellent breakfast service was included at the los arcos hotel nearby on the beach. We love the old fashion Mexican style and cozy charm of this hotel. It is not at all like staying at deluxe chain hotel. It is very clean and the folks working there are wonderful.
us3 night trip
Poor 2.0
BAD
would not come back or tell my friends
Ysiano, us3 night business trip
Exceptional 10.0
Mexican gem
Absolutely sparkling clean. The staff was helpful, Fabiola at the front desk did extra miles to solve the problem. Close to everything, amazing rooftop pool adult only. Coming back soon.
Tatiana, us8 night family trip
Exceptional 10.0
My stay was absolutely wonderful!! They treat you like family!! I definitely will be stay there sometime soon again💕💕
Mary, us3 night trip with friends
Exceptional 10.0
The hotel was perfectly located to where I wanted to be in Puerto Vallarta. It’s very close to the beach and nearby restaurants and bars. The hotel room was cleaned every day and the premises were very well-kept. The pool on the rooftop has a beautiful view.
Bob, us5 night trip
Very Good 8.0
nice older hotel right in the middle of the romantic zone walking distance to everything. Has a nice elevator and pool deck on top with partial view of ocean. Adults only so no screaming kids in to pool. standard rooms kinda small but good A/C and clean.
adam, us7 night family trip
Very Good 8.0
Great hotel, sub-par food
The hotel is very nice. The sister property that you get the food and drink at is being renovated. The food is nothing special at all. Had a great time, beach is perfect. Servers are very friendly and attentive.
Rolf, us4 night trip
Exceptional 10.0
Hidden Gem in Zona Romantic
My 2nd stay here. I love the place. Old style Mexican architecture but updated rooms. You will be amazed by the huge sea grape tree in the courtyard. Very well located in the heart of Zona Romantica with easy walking to the beaches and bars/restaurants/shopping. Lovely roof top deck and pool with nice views. No children. The cleaning staff were constantly sanitizing all public areas and the rooms - a huge plus with the current COVID situation. All employees wore masks at all times. Just off the busier Olas Altas on a short side street with good security and very quiet.
Brian, us7 night trip
Fair 4.0
They need to put some money into this place. It's nice but in disrepair. Curtains were barely hanging in my room. I couldn't totally close them. They were dirty. The noise was very bad. Screaming people for hours up at the pool in this building that has a large open middle space so noise was amplified. The next day the same. I had to finally complain but I shouldn't have had too. Even the guy downstairs acknowledged it was bad! One day four young guys were jumping in the pool. Running from the deck and diving in. I couldn't use the pool. plus two of them were smoking but no one in the hotel goes and looks around. They should do a half hour walk around and make sure things are ok. The staff was very friendly. Check in needs work on. You have to sign out for everything. The wrist band they give you, the A/C controller, the door keys. It's ridiculous!! On the mornings, around 630AM or around then, the cleaning staff starts showing up and boy you can hear them. They'll be on different floors and yelling down at others. Again, the space is open in the middle like a large cave so voices are amplified!! They are talking in a higher voice to each other on the main floor but it emplifies and wakes you up. The bathroom window is just a screen so the sound travels in. The windows on the rooms are not sound proofed and are thin so it wakes you up. You WILL NOT get any sleep once staff is there. This is the second time I have stayed here and the same issues!!
us5 night trip
Exceptional 10.0
Cozy hotel in the heart of Vallarta. Walking distance to everything.
Guadalupe, us3 night trip

Casa Dona Susana